The water pressure from the showerhead feels a little painful.

location close to most of the popular places

Stayed in September 2025

The parking situation is difficult and expensive. Loading and unloading luggage is problematic. No dedication valet station.

The property and room was clean and the staff friendly

Stayed in August 2025

Cafe Maurice. See above.

I liked everything connected to the hotel itself. My problem is the piratical Cafe Maurice. Though the staff were nice and hard working, there is NO WAY a fried egg on a bagel should cost more than $20.

Stayed in August 2025

A bit of a walk (uphill getting back to hotel) from union square but overall quite close to places of interest or transportation.

Good sized room for 2 adults and 2 kids. Nice modern decoration, very clean, very comfy beds, very nice staff. Only noticeable street noise was fire engine here and there, but otherwise very quiet.

Stayed in May 2025

Although it was advertised as Union Square and it is close by (10 mins walk) it's in a part of town I didn't feel comfortable going out in once dark, so stayed put. The in-house restaurant/bar was sporadically open so didn't give much confidence. Although the rooms refreshed, still old school tapware and a shower curtain!

The rooms were well appointed. Good linen and felt clean. Once in the property -I felt safe. Best hotel room as far as USB ports everywhere and decent TV. Nice wallpaper & decor.

Stayed in March 2025

Very small, cramped room and bathroom. Full size beds instead of queen. Parking ended up costing almost as much as the room per night - was not prepared for that.

Location

Stayed in March 2025

Pricy parking and very small room with bathroom with barnyard type of door, not much privacy for a family.

Excellent location, excellent staff, very clean. The downsides are pricy parking and very small room with bathroom with barnyard type of door, not much privacy for a family.

Stayed in February 2025

The location was not ideal but the security guard made it okay.

Great place. Seems like they recently remodeled, and it looks really nice. They had a great security guard that guards the front at night and have a really good restaurant inside. The staff was super friendly. We have clean towels and sheets every day.. The shampoo/conditioner/body wash was super good and left my curly hair looking amazing.

Stayed in February 2025

Billing mistake, there is still a $400 pending charges on my debit card that has not been released 5 days after our stay there, it was a prepaid booking thru Booking.com, but was still billed in error on my card and still has not been reversed after theyve promised a prompt action will be taken for their error, an unnecessary inconvenience.

The vibe

Stayed in January 2025

No where to smoke outside

The staff was nice and it was close to everything

Stayed in November 2024

There's no parking space nearby so we had to use the valet service which was a bit expensive. The location of the hotel is not the most ideal place. Lastly, the air condition was not working well. It was a bit warm in the room we stayed in even if the temperature is the lowest setting already.

It is a value for money hotel. There are restaurants near the place. The staff were friendly as well.

Stayed in October 2024

The amount of space in the room was not ideal for solo-travelling as it had two queen-sized beds and if the room can be customised to just have one of them, it will feel more spacious for me as a solo-traveller.

Despite being located just next to the Tenderloin area, security was great once I was in the property and I felt safe while inside. I was surprised that in the small amount of space, the hotel was able to provide a fitness centre and I enjoyed working out in there.

Stayed in June 2024

Valet parking was awful. Car was supposed to be delivered at 8:45am but we didn't get it until 9:15. Was almost late to a wedding.

Nice and clean rooms

Stayed in July 2024

Location was/seemed closer to Tenderloin than Union Square. Outside the building, there were groups of men that hung around the sidewalks. Lots of dog feces on the sidewalks in front of or near the hotel.

Stayed in April 2024

Some tea bags for a tea person with kettle

Location and cleanliness

Stayed in June 2024

bathrooms are very small with limited counter space

comfortable and clean

Stayed in May 2024

Limited menu choices in the restaurant. We expected to be able to order a hot meal; we ended up with a mediocre pizza. Bar/restaurant seemed short-staffed, both for weekend breakfast and evening meal. Breakfast items ran out or were nearly out (croissants, Danish, oatmeal -- who would expect oatmeal to run out?) Valet service was much slower than we were told; we would like to have a better estimate of time required to get our car. If we had known it would take more than 30 minutes we could have planned better.

Room was clean; furnishings were in good, clean condition. The window screen was flapping in the breeze, but we called facilities and they came very quickly and fixed the screen. Staff seemed genuinely interested in fixing it to our satisfaction.

Stayed in June 2024

Small bathroom. No microwave in the room. It was one downstairs, but more convenient in my room.

The room was clean. The bathroom was really small. The location was ok. I was just not use to being around that many homeless people.

Stayed in May 2024

bathroom was very small with not much space to leave out toiletries, etc. I think it was an old building repurposed.

Stayed in May 2024

No coments

No coments

Stayed in April 2024

Bar not open until 7 and then no food apart from pizza

Location

Stayed in April 2024

Area is a bit sketchy at night but that's due to the downfall of the city. Carpet in Room felt sticky, bathrooms were a bit small with little water pressure from the shower head.

Hotel staff was very professional and friendly. Presentation of hotel lobby and surrounding was nice and welcoming. Close to shops and restaurants.

Stayed in April 2024

I found hair in the sink and in the shower and in the sheets. I would recommend that their house keepers make sure tonchange the sheets and throughly clean the rooms and not rush through it. Especially when you have people paying good money to stay at the hotel

Love the security feature to make customers feel safer.

Stayed in April 2024

There are too many homeless people around the location, and rooms are a bit too tight.

Stayed in March 2024