Reviews of Courtyard by Marriott Niagara Falls, USA 3 stars
900 Buffalo Avenue, Niagara Falls, NY 14303, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe tv didn't work but we were complimented a delicious breakfast for that.
Thank you for staying with us, and sorry again for the tv issue, so happy we could make up for it with breakfast for you and we hope to see you again in the future!
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewEverything was so good
Thank you so much for staying with us! We look forward to seeing you again in the future.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation
Room was not cleaned when requested. Temperature settings in the room were difficult to control. Renovations onsite and nails in the parking lot.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel was good. The staff were very nice and helpful.
The room was not clean...
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe place was clean and comfortable
The people at the caffe-bar were inexperienced and service took too long with poor quality. They tried to do the best they could.
thank you for staying with us, and for the feedback
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation was convient.
Parking was supposedly 10$ which the listing didnt claim. My room had a blood smear on the bathroom door right when I walked in. Disgusting. Also the "upgraded" a/c unit hardly allows you to lower the temperature. Lowest you could set the room for was 67 and its a vented system so it was not powerful at all. Would not recommend this hotel
thank you for the feedback
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe lobby was beautiful, the room was excellent, spacious and beautiful. We were 5 people (grandparents + my husband and I + our daughter) two queen beds + sofa bed. They have gym, pool a Starbucks and family games in the lobby
The indoor pool had a strong smell and it was really hot, no air
thank you for staying with us!
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewFor breakfast totally sucks I paid extra for it was not very impressed
thank you
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewI didn’t like the location at all. Hotel was being renovated. Had to park across the street and the surrounding area was ghetto
Very run down. Under construction. Nothing like it looks in the online pictures
thank you for the feedback
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe room is excellent and the lobby is spacious to hangout. The receptions is very welcoming and helpful. However, the lady (black) in the cafeteria is not that friendly.
The cafeteria lady staff am not sure about her name.
thank you for the feedback
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe room was nice, spacious and clean. Perfect location. The bed was comfortable enough pillows which were comfy also. The hotel was quiet at night and the room got nice and dark at night.
Thank you for staying with us! We hope to see you again in the future!
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewPerfect location for visiting the falls
Thank you for staying with us!
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewVery modern and comfy
Too far from the main attractions. The bed sheets were very worn out looking.
thank you for the feedback
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewOverall quite area
Door lock gave us trouble. It took a while to change the batteries and fix it. No complimentary breakfast
Thank you for your recent stay and for taking the time to share your feedback. We’re glad to hear you appreciated the quiet atmosphere of our property. We do apologize for the inconvenience you experienced with the door lock — we understand how frustrating that must have been, and we appreciate your patience while our team worked to resolve the issue. Regarding breakfast, you're correct that Courtyard by Marriott properties do not typically offer complimentary breakfast, and we understand that this may have come as a surprise. We do offer breakfast options for purchase at our Bistro, and we’re always happy to clarify available amenities in advance. Thank you again for your comments. We hope to have the chance to welcome you back for a smoother and more enjoyable stay.
Thank you for your recent stay and for taking the time to share your feedback. We’re glad to hear you appreciated the quiet atmosphere of our property. We do apologize for the inconvenience you experienced with the door lock — we understan… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe reception was dirty looked very cold felt like ghost town, no warm feeling to the place carpets had dirty marks . would not stay here again.
Make the place feel a warm look clean floor, all the floors are sticky.
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. What you described is far from the standard we strive to maintain, and we sincerely apologize for the condition and atmosphere you encountered during your stay. Your comments about the cleanliness and the overall feel of the reception and floors have been taken seriously. We are currently reviewing our housekeeping procedures and working with our team to ensure that all common areas are thoroughly cleaned and welcoming for every guest. Creating a warm and inviting environment is very important to us, and we regret that we fell short during your visit. We appreciate your honest feedback, as it helps us improve. While we understand your decision, we do hope you’ll consider giving us another opportunity in the future to provide a better experience.
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. What you described is far from the standard we strive to maintain, and we sincerely apologize for the condition … Show more
Reviewed: 25 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified review