Reviews of Courtyard by Marriott Jekyll Island 3 stars
178 South Beachview Drive, Jekyll Island, 31527, United States
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewParking spaces were wide enough, beach was clean. The cleaning lady was very nice.
Unfortunately, this hotel fell short of my expectations. I have traveled for leisure, medical conferences and unexpected stays. This was supposed to be my last summer trip with my spouse before my clinic really takes an uptick in patient volume. As a healthcare provider, every hotel should provide a working refrigerator for diabetic supplies, no questions asked due to confidentiality reasons. Also, parents with child and bottles, pregnant women and elderly should never be expected to run to the lobby to request cold snacks. Between my spouse myself we tried for almost 30 minutes to reach the Shore for a dinner before resorting to a journey to the lobby. The same evening I took a shower and as we I was leaving the bathroom and my spouse was in the shower, a plum of steam enters the bedroom and sets off the fire alarm just as I went to lay down in the bed. I run out into the hall and balcony to look for flames and smoke, while my spouse jumps out of the shower slips and nearly falls. We receive a call asking if we are cooking. COOKING! With what?! This room has no microwave either. A gentleman comes to the room and informed me this happened previously. The last two evenings we are neighbors with very questionable characters. The walls are thin as can be. And a cockroach is spotted. Okay. It could have come from inside. The evening before, I'm sitting in my bed and one is on my lap. That's it.. we packed up everything, took a quick nap and headed out by 3:30 am. I was done with this hotel. I also had to keep putting a peice of black tape on a blinking light from the fire alarm that was so bright we could see it through our eyelids. If I'm the only person who has had issues here, I will be very happy, surprised, but happy. I never wish any issues on anyone ever. Or I'm in the wrong line of work myself. Couch was also like sitting on a rock that you are slowly falling out of.
Reviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe location was nice and the property was very clean. Great front desk staff
The $30 per day fee was ridiculous and wasn’t clearly stated at booking. Our room was never cleaned by the maid and we didn’t get any clean towels during our stay. Room did not have a microwave which is unheard of these days. My wife also noticed a ball of hair on the bathroom floor which was gross.
Dear Wimphrie, Thank you for your positive feedback on our location and service! That said, we do apologize for any inconsistencies in our housekeeping efforts and will seize this opportunity for improvement. We also regret that you were unaware of our resort fee. Moving forward, we will ensure it is communicated more clearly across all of our channels. Thank you for being our guest, and we wish you well. Sincerely, Rick Norman General Manager
Dear Wimphrie, Thank you for your positive feedback on our location and service! That said, we do apologize for any inconsistencies in our housekeeping efforts and will seize this opportunity for improvement. We also regret that you were un… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation
Cockroach’s in our room, no breakfast
Dear Erik, It was a pleasure to have you as our guest, and we are happy that you chose to stay with us for your visit to Jekyll Island. While our location served you well, we regret that your expectations were not met. While we do not offer breakfast and have this listed on our website, our team is happy to suggest some great local options as well as our sister property that does offer this amenity. Additionally, we will have our pest control provider review your concerns, as this is not typical. We thank you for taking the time to reach out and provide feedback. It is our hope that you will consider a future stay with us the next time you travel back this way. Sincerely, Rick Norman General Manager
Dear Erik, It was a pleasure to have you as our guest, and we are happy that you chose to stay with us for your visit to Jekyll Island. While our location served you well, we regret that your expectations were not met. While we do not offer… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified review100% loved our room with an excellent view of the ocean. The staff and the property was friendly and clean.
The Internet was awful unless you were in the parking lot.
Dear Michelle, Thank you for sharing your review. We're delighted you enjoyed the beautiful views from your room and found our team friendly. However, we apologize for the Wi-Fi issues and understand how this impacted your stay. We will ensure this issue is addressed for improvement, and we hope you'll consider returning for a more seamless stay in the future. Sincerely, Rick Norman General Manager
Dear Michelle, Thank you for sharing your review. We're delighted you enjoyed the beautiful views from your room and found our team friendly. However, we apologize for the Wi-Fi issues and understand how this impacted your stay. We will ens… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewWonderful family atmosphere.
Waited a day for towels for our room, when we asked on a Friday, we didn’t get them until Saturday evening.
Dear Gina, Thank you for your feedback! We're glad you enjoyed our family-friendly atmosphere and felt it was a great fit for your visit. However, we're sorry for the delay in getting towels to your room; timely service matters, and we’ll be addressing this with our team to improve follow-through. It’s great to hear you’d return, and we look forward to making your next stay even smoother. Sincerely, Rick Norman General Manager
Dear Gina, Thank you for your feedback! We're glad you enjoyed our family-friendly atmosphere and felt it was a great fit for your visit. However, we're sorry for the delay in getting towels to your room; timely service matters, and we’ll b… Show more
Reviewed: 15 July 2025 · Stayed in April 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewOur location to the beach and the view from our balcony. The staff was very friendly and helpful. The food Wawa delicious.
The coffee provided in the room was pretty awful and the refrigerator barely kept anything cold.
Thank you for sharing such a high rating! We appreciate your positive feedback on our beautiful views, our proximity to the beach, and our team's friendly nature. We're sorry to hear that your in-room coffee was not to your liking, however, and we've also noted your comments on the refrigerator. We wish you safe travels and hope to welcome you back for another stay! Sincerely, Rick Norman General Manager
Thank you for sharing such a high rating! We appreciate your positive feedback on our beautiful views, our proximity to the beach, and our team's friendly nature. We're sorry to hear that your in-room coffee was not to your liking, however,… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewEverything & everyone were exceptional ❣️
Dear Penny, Thank you for staying with us! We're so glad you enjoyed your experience, and we hope to welcome you back to Courtyard by Marriott Jekyll Island soon for another great stay! Sincerely, Rick Norman General Manager
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewAble to walk to the beach.
Dear Jamey, Thank you for the kind words about your experience at Courtyard by Marriott Jekyll Island. We're delighted that you enjoyed the clean surroundings, thoughtful amenities, and the convenience of being just a short walk from the beach. It’s also wonderful that our team made a genuine difference during your stay. We enjoyed having you with us and look forward to welcoming you back soon for another fantastic coastal escape! Sincerely, Rick Norman General Manager
Dear Jamey, Thank you for the kind words about your experience at Courtyard by Marriott Jekyll Island. We're delighted that you enjoyed the clean surroundings, thoughtful amenities, and the convenience of being just a short walk from the be… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewLocation was great.
Dear Bethany, Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back to Courtyard by Marriott Jekyll Island soon for another great stay! Sincerely, Rick Norman General Manager
Dear Bethany, Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back to Courtyard by Marriott Jekyll Island soon for anothe… Show more
Reviewed: 7 July 2025 · Stayed in April 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewBreakfast was good, service was a little slow and getting coffee was difficult because they wouldnt call the order out.
The service at the bar was kinda awful. It was difficult trying to get the bartenders attention. They weren't really paying attention to the people sitting at the bar. And it took forever to get food.
Dear Lillian, Thank you for sharing your feedback with us. Providing excellent service is a top priority for us, and we apologize for falling short of our standards. Your feedback will be shared with our team to improve our service. On a positive note, we're glad you enjoyed breakfast, and we hope to welcome you back for a smoother stay in the future. Sincerely, Rick Norman General Manager
Dear Lillian, Thank you for sharing your feedback with us. Providing excellent service is a top priority for us, and we apologize for falling short of our standards. Your feedback will be shared with our team to improve our service. On a po… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewGreat location on the island. Beautiful property. Clean, spacious, and comfortable. Right on the beach.
The staff needs to smile. Everyone on site are here to relax and have fun. A simple smile or passing hello goes a long way.
Dear Toby, Thank you so much for your kind words about the property and location — we’re thrilled to hear you had a great stay and plan to return with your family! Your feedback about the staff experience is greatly appreciated and taken into consideration. We look forward to welcoming you back soon for another relaxing beachfront getaway! Sincerely, Rick Norman General Manager
Dear Toby, Thank you so much for your kind words about the property and location — we’re thrilled to hear you had a great stay and plan to return with your family! Your feedback about the staff experience is greatly appreciated and taken in… Show more
Reviewed: 26 June 2025 · Stayed in May 2025
Verified review