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  5. Reviews of Congress Plaza Hotel Chicago

Reviews of Congress Plaza Hotel Chicago 3 stars

520 South Michigan Avenue, Chicago Loop, Chicago, IL 60605 , United States

#162 of 183 hotels in Chicago

Guests' Choice

Review score

Based on 4192 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    9.2

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    7.4

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 5 September 2025

    7.0
    Enjoyed it
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The bathtub would back up when i would shower

    Na

    Stayed in September 2025

  • Reviewed: 4 September 2025

    6.0
    You stay here to see Chicago. You can do that very easily from here. But the hotel is for sleeping.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 3 nights

    The on-site restaurants are terrible, walk a block.

    You stay for location. That's it. The rooms are fine at best.

    Stayed in August 2025

  • Reviewed: 3 September 2025

    7.0
    Great location, but it is very old and needs modernization.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    Needs upgrading badly, even the televisions are old and poor quality.

    Location , bed was comfortable

    Stayed in September 2025

  • Reviewed: 3 September 2025

    6.0
    A high price to pay for a good location, but tired rooms and facilities
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights

    The place looked like it needed a good spruce up. Everything was a bit old and dated. The doors didn't open smoothly and I did have to give my room door a massive shoulder budge every time I wanted to get in. The bathroom door didn't shut and the bathroom shelf had a slope, so needed careful positioning of toiletries. For the price I paid, I would have expected something a bit more usable.

    This was a very good location for Chicago landmarks such as the Bean, the Art Institute of Chicago and the Buckingham Fountain.

    Stayed in September 2025

  • Reviewed: 2 September 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Location is excellent. Osmar the security guy who found my sunglasses was very helpful. Bar staff were good.

    Stayed in August 2025

  • Reviewed: 2 September 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Pricey. Paid $124 for 2 overnights for parking when we thought it was included. Beds were uncomfortable. No way to reheat food. Fridge was a mini fridge.

    Great location. Close walk to everything we wanted to see and to some awesome restaurants. Nice view. Beautiful architecture.

    Stayed in September 2025

  • Reviewed: 2 September 2025

    8.0
    Overall great value.
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The hallways to the rooms need some updating. The carpet was shabby and lots of peeling paint.

    Location was amazing. Room was clean and updated.

    Stayed in August 2025

  • Reviewed: 2 September 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The location is great. Facilities are older but the rooms have been renovated relatively recently. You can tell there are layers and layers of paint on the walls, it's been there quite a while! Beds were comfortable, bathroom was small. Room was quiet, good ac, and the location has a bar and restaurant in house. We only visited the bar a few times for drinks. No on-site parking and Chicago parking is expensive. For the price it was what we expected.

    Stayed in September 2025

  • Reviewed: 1 September 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Location!

    Stayed in August 2025

  • Reviewed: 1 September 2025

    7.0
    Good
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Air quality and circulation was bad. No vent for bathroom, which led to my friend falling. The bathroom tub was very slick.

    Beds were good. Very authentic, being such

    Stayed in September 2025

  • Reviewed: 1 September 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Beautiful building.

    Stayed in August 2025

  • Reviewed: 1 September 2025

    7.0
    It was good for the value
    • Leisure trip
    • Group
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    It was a little confusing finding the room at first.

    It was really close to everything we wanted to do

    Stayed in August 2025

  • Reviewed: 31 August 2025

    8.0
    Great hotel
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Just a few things needed fixing in the room but nothing bad enough that I wouldn't stay again

    Location to everything once you park you don't need your car again Room was spacious and updated

    Stayed in August 2025

  • Reviewed: 31 August 2025

    6.0
    They try hard, but failed in some key areas
    • Leisure trip
    • People with friends
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It’s an old hotel and had some issues. The bathroom door didn’t close, the air conditioner didn’t work so the room was always too warm and there was supposed to be an ice machine on our floor, but we never were able to locate it.

    It’s an old hotel that has been updated beautifully. The room was was brilliant. It is also conveniently located. The staff were lovely and even let us check in 3 hours early.

    Stayed in August 2025

  • Reviewed: 31 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    There were gnats in the shower, the bed had no fitted sheet

    Super close to all big attractions in the city and easy to check in and out

    Stayed in August 2025

  • Reviewed: 30 August 2025

    6.0
    Great location but kinda crappy accommodations for what we paid
    • Leisure trip
    • Group
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    Really could use major updates. Room felt damp and smelled musty.

    Good location to walk to Soldiers Field. Had “family suite” so worked for myself and 2 adult kids.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    8.0
    Great location right on Michigan Ave
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    We had an issue with our shower, the water wasn’t draining, so water was building up.

    Great location, good size room with comfortable beds and nice amenities.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    6.0
    Okay stay for price and location
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It's an old hotel and is looking a little worn in hallways and rooms. Several gnats in shower wasn't great. Didn't appreciate the housekeeping knocking loudly on all the doors and shouting loudly early in the morning.

    The location was great and it was reasonably priced for that area of Chicago.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Price for the room size. The parking rate was exorbitant.

    I liked the Central location, and the staff was very accommodating. Rooms and hallways were clean

    Stayed in July 2025

  • Reviewed: 26 August 2025

    6.0
    Good location for triathlon and close to subway, but the hotel is in poor shape.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    It is very dated. Condition is slightly better than poor. I asked staff to allow me to leave my tri gear a day ahead of my stay and they didn’t respond to emails to Booking.com messages. It was a simple ask that would have saved me a lot of hassle and they couldn’t be bothered.

    Location by the start of the Chicago Triathlon. Gabriel was very helpful.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Couple
    • Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted via mobile

    We were on the 10th floor. The hotel is very old, which we like, but all the interior wood has been chipped and painted over so many times that it looks a bit tacky (but not enough that I wouldn't stay again).

    Location was great for 4 days in Chicago. Would definitely stay again. Took the Blue line from ORD to Harrison and walked 3/10 mile to the hotel.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Location, old time glamour vibes

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Great location
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in August 2025

  • Reviewed: 19 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights

    The location is perfect for visiting the Art Institute of Chicago and the parks along Michigan Avenue.

    Stayed in August 2025

Showing 1 – 25

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