The floor need moping and the parking was horrible

I love majority everything

Stayed in September 2025

Check in

Everything

Stayed in July 2025

Elevators are slow. I asked for a few shampoo, 3 times. I even went to the reception and ask said she will ask housekeeping , no one came to our room

Through google search

Stayed in September 2025

N/A

I was comfortable and it was nice

Stayed in August 2025

The fact no one ever came and fixed the tv until the day I was checking out is crazy I paid for tv services in which I couldn't enjoy overall everything else was great

I loved the way the place has been updated

Stayed in August 2025

Finding was difficult at times.

Location

Stayed in June 2025

The pools the entertainment.

Stayed in August 2025

I had a phantom drawer that kept opening. The pull down bed had trash behind it. And couch needed a deep clean.

They had plenty to do with kids. The food at restaurant was good.

Stayed in August 2025

There is no restroom in the lobby.

The amenities for everyone!

Stayed in August 2025

I wish there were clearer pictures of how many beds are actually available in the room.

we loved the pools, the oceanfront views, the location to nearby mini marts and attractions, and the room. It had plenty of space and the kitchen was great.

Stayed in August 2025

Blankets

The pools

Stayed in August 2025

The air conditioning vent had mold around it.

The amenities

Stayed in July 2025

The gate by pool constantly slamming very loud

The. NEw updated rooms been coming to compass cove for many years

Stayed in August 2025

Parking, bathroom door wasn't working

Beach access

Stayed in August 2025

The parking is something that needs worked on- There's never a spot available in the main garage, too much circling around and around trying to find a spot.. there's a second parking garage across the street which is great and all but doing all the steps suck, an elevator is definitely needed.

First off the renovation in the Pinnacle bldg looks great! We love all the pools and nice to see they're kept up on, the many Jacuzzi's to choose from, restaurant right there is so convenient. The breakfast buffet is amazing and the staff there is always so kind!

Stayed in August 2025

They have the stupidest way to unlock your door. It's a bracelet that was way to small for your wrist, and most times it took at least 5 minutes to finally unlock the door. As a smoker, I didn't like the fact you couldn't smoke out on the balcony.

I loved the location. Could see the ocean from my room.

Stayed in August 2025

Needs to be updated

Location

Stayed in August 2025

More options

For a buffet it was very good.

Stayed in August 2025

Needs updated

So many pools

Stayed in August 2025

Location is great! Food was great! Parking was the only issue.

Stayed in July 2025

Thought I booked oceanfront but instead got a partial ocean view and overlooking a parking lot. Did not use balcony because of that.

Water park and pools for kids, restaurants on site so no need to travel away.

Stayed in August 2025

The check in was a little frustrating. We got there early and were able to use the facilities but had to wait to get into our room. We had to wait until after 5:00 to get in.

We liked all the pools and things to do! Everything was very kept and staff was super friendly

Stayed in August 2025

the lady i spoke to when i was checking out was highly rude and if i wasn't checking out, i would have been speaking to someone about it. having that at the end of your trip can ruin your whole experience. everyone was amazing though and i wish i had gotten her name.

how much there was for children

Stayed in August 2025

We arrived late with a tired family of 11, and while the first front desk agent was kind, the after-hours clerk was rude, dismissive, and unhelpful. My Booking.com confirmation clearly showed I paid for 2 rooms, but I was only given one. She told me, “There’s nothing I can do since you didn’t book directly with us” and ignored me. I called Booking.com, and their agent patiently tried to help, but the hotel never answered the phone—even though I saw the clerk ignore it. Hours later, she finally admitted the issue was their mistake (misspelling my last name), but only after I spent over 2 hours stressed, calling, and waiting. Parking was another headache—limited spaces, no assigned spots, and even with two passes for two rooms, I often had to park on the street and walk 1–2 blocks. The one room we had showed signs of mold or green dirt on the walls, I found a large bug, and the rooms overall are old-fashioned and in desperate need of renovations. After my initial experience, I didn’t even bother reporting it, as I doubted anything would be done. Management needs to train staff on basic hospitality, communication, and problem-solving. A simple willingness to check the issue right away could have saved hours of frustration. We arrived late with a tired family of 11, and while the first front desk agent was kind, the after-hours clerk was rude, dismissive, and unhelpful. My Booking.com confirmation clearly showed I paid for 2 rooms, but I was only given one. She told me, “There’s nothing I can do since you didn’t book directly with us” and ignored me. I called Booking.com, and their agent patiently tried to help, but the hotel never answered the phone—even though I saw the clerk ignore it. Hours later, she finally admitted the issue was their mistake (misspelling my last name), but only after I spent over 2 hours stressed, calling, and waiting.

For the price you pay, the ocean view is beautiful. The place is very big and has many activities to do no need to leave the hotel. The restaurant food on the second floor was delicious and the staff were very friendly and helpful.

Stayed in July 2025