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Reviews of Comfort Suites West Warwick - Providence 3 stars

10 Keyes Way, West Warwick, RI 02893, United States

#3 of 3 hotels in West Warwick

Guests' Choice

Review score

Based on 222 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    6.9

  • Location

    7.3

  • Facilities

    6.8

  • Staff

    7.5

  • Value for money

    6.9

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 5 August 2025

    7.0
    Reasonable price, good location.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Spacious rooms, had a pullout couch, very good air con

    Stayed in July 2025

  • Reviewed: 26 May 2025

    8.0
    Comfortable in Comfort Suites
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The shades didn't really close all the way so I saw the sunlight really early.

    Channels were good on t.v. Quite

    Stayed in May 2025

  • Reviewed: 2 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing really to complain . Everything was clean and organized .

    Really family friendly

    Stayed in April 2025

  • Reviewed: 19 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking - Accessible
    • Stayed 2 nights
    • Submitted via mobile

    I think they may have been bed bugs

    Food pool location

    Stayed in March 2025

  • Reviewed: 14 April 2025

    5.0
    Mold
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom had black mold growing under the wallpaper by the bathtub and mold spots on the ceiling. There was hair still in the shower hanging on the wall. The location is nice off the main street so no street noise.

    Stayed in April 2025

  • Reviewed: 12 April 2025

    5.0
    Passable
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was hair in the bathroom. The floors were still dirty and the pull out couch was dirty and my son found a pill.

    Stayed in March 2025

  • Reviewed: 20 January 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was ice cold !!! That? Was the only reason I booked that hotel

    Before I booked I called and asked about the pool. I was told it would be heated. That's why I booked there. The pool was ice cold !!!!!

    Stayed in January 2025

  • Reviewed: 13 January 2025

    6.0
    The property was very convenient to the places we needed to go and could have been cleaner.
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 2 nights

    The room could have been cleaned better. The bathroom was a bit dirty. There was hair/whiskers in the sink. The Hair dryer in the room was faulty. It overheated after 1 minute of use and sparked and started to smoke. we had 3 people in our room and had to keep asking for enough towels and washcloths. We only had enough towels for 2 people. We also did not get a floor mat. The phone and TV did not work when we first checked in. Apparently the phone was unplugged and it might have been the reason that the TV did not work. However after trying different things to make them work, we finally got it fixed. Also, the door locked, but it didn't shut all the way closed and left a gap. We had to put an ottoman against it to close the gap.

    The size of the room, the staff was attentive.

    Stayed in January 2025

  • Reviewed: 3 January 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good breakfast

    Stayed in December 2024

  • Reviewed: 23 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was ok girl working very nice

    Stayed in December 2024

  • Reviewed: 16 December 2024

    6.0
    It's ok I rate it a 3
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool and breakfast right in front of door it's too cold can't even sit in dinner the door keeps opening

    Breakfast could of been better and more to offer

    Stayed in December 2024

  • Reviewed: 12 November 2024

    7.0
    Overall, a wonderful stay thank you
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t have been a little cleaner

    Close, good price the indoor pool and the breakfast

    Stayed in November 2024

  • Reviewed: 9 November 2024

    8.0
    Overall good experience.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast could’ve been a bit better and the swimming pool was freezing so we couldn’t use it.

    Overall the hotel was really good! They accommodated my request to be on the first floor which was appreciated. Staff was nice. We will stay here next year when we’re back in town!

    Stayed in November 2024

  • Reviewed: 4 November 2024

    8.0
    Stayed here for a family memorial. Last minute booking was able to get a room big enough for five of us and even the sof
    • Family with young children
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No hot tub

    Beds and bedding were comfortable, clean and updated

    Stayed in November 2024

  • Reviewed: 27 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night

    I found a rolled up sheet in the closet. I had to ask them to remake the bed with fresh sheets. Upon my arrival at this hotel yesterday Sept 25 for one night, I had to pay an additional sum of $75 for a security deposit any unexpected charges. I was not given a receipt or paperwork to confirm this extra charge beyond the price Booking requested. At check out the next morning, no one was at the front desk to give us our refund or explain how and when it would be returned.

    Very comfortable room and nice sitting area

    Stayed in September 2024

  • Reviewed: 30 July 2024

    6.0
    It was just a one time thing.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    It could use some upgrades. The washer and dryer is really old; the dryer does not dry the clothes completely so I had to air dry it. The room is not as clean as I would hope. The cleaning crew does not pay attention to detail; dirty curtains and lamp shades. Also the room smelled like wet dirty carpet. The comforters were torn and had a cigarette burn on it. Pillows look really old. Everything looks old.

    I like that it is close to the interstate. The location is quiet. Staff was very friendly and was very prompt when I had asked for the shower curtain to be changed. It smelled so bad.

    Stayed in July 2024

  • Reviewed: 22 July 2024

    8.0
    Overall we really enjoyed our stay here. The price was very reasonable and we would definitely stay here again.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room were they served breakfast was small and there was not enough seating. Sometimes we had to wait to use the elevator as they only had one, but it wasn’t a big deal.

    The parking was nice. We were able to park close to our room. The room was clean. The bed was very comfortable. The temp of the room was comfortable.

    Stayed in July 2024

  • Reviewed: 22 July 2024

    7.0
    Good
    • Family with young children
    • Queen Suite - Non-Smoking - Accessible
    • Stayed 1 night
    • Submitted via mobile

    One staff at the continental breakfast was very rude and tried to tell me I couldn't take my food for my kids to go. They were still sleeping and they had to eat in the car to get to their meet in time. I had never heard of this "rule " at any other hotel and was upset for her "reptimanding" me. I walked out with the food for my kids.

    The location was great as we were down there for a track meet, pool was nice, warm, but I wish there was a hot tub!

    Stayed in July 2024

  • Reviewed: 2 July 2024

    5.0
    Needs maintenance
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Halls had bad smell. There were stains and wear everywhere. Seems the janitor is not doing the job

    Breakfast was just ok and beds were comfortable

    Stayed in June 2024

  • Reviewed: 1 June 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room I had smelled like sweat. I used air freshener I asked for from front desk.

    Air conditioner worked well. TV nice. The bed was good.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Read the not like....days it all.

    Not much except the quite. Otherwise the staff need an attitude adjustment In thinking their poop don't stink. Egos abound in your staffing. 99% off them are not even from MY Country..... Pretty damn sad.

    Stayed in May 2024

  • Reviewed: 8 April 2024

    6.0
    I was there visiting family
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking - Accessible
    • Stayed 2 nights
    • Submitted via mobile

    My bathroom was dirty. I had no bathmat for the floor only one face cloth.

    Location

    Stayed in April 2024

  • Reviewed: 26 December 2023

    7.0
    Just what we needed.
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 1 night

    Air conditioning unit was loud and would keep turning on by itself at night even though I turned it off with the control on the wall. Disturbed our sleep. Mattress on the pull out couch was the thinnest I've ever seen. Decided not to use it at all and shared a bed instead.

    Clean and inexpensive. Beds comfortable.

    Stayed in December 2023

  • Reviewed: 4 December 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The parking lot was very dark. I don't know if the lighting had gone out. But I didn't see any light posts either.

    The bed was very comfortable and the sheets and towels were all very clean. The breakfast was basic but everything was very fresh.

    Stayed in December 2023

Showing 1 – 25

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