275 Otrobando Avenue, Norwich, CT 06360, United States
#12 of 15 hotels in Norwich
Guests' ChoiceBased on 708 hotel reviews
7.1Cleanliness
7.5
Comfort
7.6
Location
8.0
Facilities
7.2
Staff
8.3
Value for money
7.3
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 August 2025
Kathie
United StatesThe sink in the bathroom didn't have a plug. It was missing. The bathtub plug didn't work well - the water kept going out when taking a bath
The breakfast was decent and the staff kept up with refilling the items
Stayed in August 2025
Reviewed: 19 August 2025
Porchia
United StatesColors blue and brown drab and depressing Couch had stains Told at check in that there would be no maid service for my three night stay. Coffee was too weak No C charger outlet on the lamps (update) Breakfast area too tight to move around Spa tub had mildew and I had to bleach and Lysol it. No one directed me to the comfortable smoking area.
Comfortable bed Spa tub good in my room but…mildew Close to highway
Stayed in August 2025
Reviewed: 16 August 2025
Roberta
United StatesThey are working hard to be competitive…good breakfast, clean and friendly staff.
Stayed in July 2025
Reviewed: 27 July 2025
Lisa
United StatesThe grounds outside were NOT maintained. Over grown, weeds and sidewalks were in poor shape.
Location was very good...central to out plans and easy to access.
Stayed in July 2025
Reviewed: 21 July 2025
Natalie
United StatesThe staff was good ,
They property not bad just need a little TLC
Stayed in July 2025
Reviewed: 15 July 2025
Danielle
United StatesNothing
Great value
Stayed in May 2025
Reviewed: 6 July 2025
Mary
United StatesBreakfast served too early 6-9. On vacation don’t like to rush getting up and dressed and like to sleep a little later. Bed was comfy. Room decent except for rust stains in tub. Location was not the best, no where you can walk to. No stores or restaurants right there.
Stayed in July 2025
Reviewed: 28 June 2025
Peter
United StatesWas a bit run down
Convenient
Stayed in June 2025
Reviewed: 8 June 2025
Shannon
United StatesI smelled pot faintly a few times - including from our bathroom vent it seemed. May not bother some people but we are sensitive to it.
Front desk staff was welcoming, particularly Sy (not sure if I spelled that correctly), who greeted us upon arrival. She was warm, professional and accommodating. The King Non-Smoking room was spacious, clean, and thankfully did not have any scent of strong deodorizers/cleaning products. The breakfast was basic but a nice gesture; coffee available most of the time in the lobby was an appreciated touch. Parking lot was large and seemed safe. We liked that there were cameras mounted in many areas. Road noise from the nearby highway was not as disruptive as I thought it might be. Lots of towels of various sizes. Bed was comfy. Lots of table top space. Many TV channels to choose from. The price was very reasonable considering close proximity to casinos. We were visiting family but often get caught up in casino rates - we were pleased with the value here. Very conveniently located.
Stayed in June 2025
Reviewed: 27 May 2025
Edward
United StatesRough around the edges-in serious need of an updating.
Pleasant staff, clean facility, good bed and bedding
Stayed in May 2025
Reviewed: 16 May 2025
Lawrence
United StatesRooms outdated and doors are not fully shut (loud)
Closeness
Stayed in April 2025
Reviewed: 15 May 2025
Earle
United StatesThe Handicap room needs a shower wond. And cuz it doesn't have one. I had to go somewhere else.
It had everything I needed
Stayed in May 2025
Reviewed: 11 May 2025
Moul
United StatesThe pool was cold
Stayed in April 2025
Reviewed: 14 April 2025
Diane
United StatesPillows too soft you sink into them
Breakfast was great
Stayed in March 2025
Reviewed: 10 April 2025
Candice
United StatesLighting is too dark, paint was messy, rust stains in the bathroom, baseboards were broken.
Breakfast was great, staff was friendly, and other guests were respectful.
Stayed in April 2025
Reviewed: 2 April 2025
Shana
United StatesRooms could be a little more updated.
The staff was pleasant. The lobby was nice and had everything you needed. The breakfast was great!
Stayed in March 2025
Reviewed: 31 March 2025
Pat
United StatesWe’ve stayed here many times- staff is always professional and accomodating and rooms are comfortable
Stayed in March 2025
Reviewed: 24 March 2025
Yadira
United StatesThe price for one night
It was clean
Stayed in March 2025
Reviewed: 20 January 2025
Nicole
United StatesWould love to see more lighting in the entirety of the parking lot. Proteins at breakfast could be a little better... maybe scrambled eggs instead of the overcooked fried ones. Maybe bacon and sausage instead of just sausage? But I might have been too late for bacon...we did come down at the end of breakfast. Also the front door is slower to open than AOL dial up from 1995. Completely personal preference, but more Pepsi products please.
Great, reasonably priced room. Kind and friendly staff. The jetted tub was so nice...too. Oh, and the breakfast potatoes!
Stayed in January 2025
Reviewed: 15 January 2025
Juan
United StatesThe emtry door had a 1/2 gap and you can see slight to thw hallway and I didn't felt private and the curtain people can see from outside to the room so no private I was in the first floor. So not sure if I ever go back , unless they give me a better deal and a better room.I like the breakfast didn't like the way the egg was cook I would it like it if it was scramble but it was ok.
It was close to mohigan and heading to my house so good on that side
Stayed in January 2025
Reviewed: 31 December 2024
Miguel
Dominican RepublicThe fitness room
clean room and common areas
Stayed in December 2024
Reviewed: 21 November 2024
Mcdermott
United StatesThe shower was filthy, hair in it... Along with rust marks that you can got off with a product called " The Works", inexpensive. We also stopped at a comfort inn in Florida last February, and those circumstances were beyond awful, and I was to be refunded and never was, and still give you guys another chance, this place is much better, however never should a bathroom be clean in any place a person pays for.
Staff
Stayed in November 2024
Reviewed: 19 November 2024
Yvonne
United StatesNeeds more care. The elevators don’t look good. The ceiling of the room assigned needs to be fixed. Also there is no mirror outside the bathroom
The breakfast area and the food was good
Stayed in November 2024
Reviewed: 5 November 2024
Joan
United StatesHotel is older, but renovations have been made. Outlets are not in convenient places and light switches were difficult to find. Television was difficult to see from the couch. Coffee in breakfast area was absolutely terrible.
Convenient location. Smooth check in and out. Beds were comfortable. Very clean. Plenty of parking. Bar right off lobby. Typical breakfast with real fried eggs! on the weekend. Microwave and fridge in the room. Lots of counter space in the bathroom.
Stayed in November 2024
Bishops Stortford, UK
Heilbronn, Germany
Nashville, USA
Istanbul, Turkey
Moscow, Russia
Haanja, Estonia
La Pared, Spain
Idar-Oberstein, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content