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Reviews of Comfort Suites Near Casinos 3 stars

275 Otrobando Avenue, Norwich, CT 06360, United States

#12 of 15 hotels in Norwich

Guests' Choice

Review score

Based on 708 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.0

  • Facilities

    7.2

  • Staff

    8.3

  • Value for money

    7.3

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 23 August 2025

    8.0
    Decent stay
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The sink in the bathroom didn't have a plug. It was missing. The bathtub plug didn't work well - the water kept going out when taking a bath

    The breakfast was decent and the staff kept up with refilling the items

    Stayed in August 2025

  • Reviewed: 19 August 2025

    7.0
    It will do, but I wouldn’t return.
    • Leisure trip
    • People with friends
    • King Suite with Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    Colors blue and brown drab and depressing Couch had stains Told at check in that there would be no maid service for my three night stay. Coffee was too weak No C charger outlet on the lamps (update) Breakfast area too tight to move around Spa tub had mildew and I had to bleach and Lysol it. No one directed me to the comfortable smoking area.

    Comfortable bed Spa tub good in my room but…mildew Close to highway

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    We liked it so went back a second time when we were in the area.
    • Leisure trip
    • Couple
    • Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    They are working hard to be competitive…good breakfast, clean and friendly staff.

    Stayed in July 2025

  • Reviewed: 27 July 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The grounds outside were NOT maintained. Over grown, weeds and sidewalks were in poor shape.

    Location was very good...central to out plans and easy to access.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The staff was good ,

    They property not bad just need a little TLC

    Stayed in July 2025

  • Reviewed: 15 July 2025

    8.0
    Great value and great location
    • Business trip
    • Couple
    • King Suite - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great value

    Stayed in May 2025

  • Reviewed: 6 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast served too early 6-9. On vacation don’t like to rush getting up and dressed and like to sleep a little later. Bed was comfy. Room decent except for rust stains in tub. Location was not the best, no where you can walk to. No stores or restaurants right there.

    Stayed in July 2025

  • Reviewed: 28 June 2025

    6.0
    Served it purpose as a place to sleep
    • Leisure trip
    • Group
    • King Suite - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Was a bit run down

    Convenient

    Stayed in June 2025

  • Reviewed: 8 June 2025

    8.0
    Pleasant Stay; Will Return
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I smelled pot faintly a few times - including from our bathroom vent it seemed. May not bother some people but we are sensitive to it.

    Front desk staff was welcoming, particularly Sy (not sure if I spelled that correctly), who greeted us upon arrival. She was warm, professional and accommodating. The King Non-Smoking room was spacious, clean, and thankfully did not have any scent of strong deodorizers/cleaning products. The breakfast was basic but a nice gesture; coffee available most of the time in the lobby was an appreciated touch. Parking lot was large and seemed safe. We liked that there were cameras mounted in many areas. Road noise from the nearby highway was not as disruptive as I thought it might be. Lots of towels of various sizes. Bed was comfy. Lots of table top space. Many TV channels to choose from. The price was very reasonable considering close proximity to casinos. We were visiting family but often get caught up in casino rates - we were pleased with the value here. Very conveniently located.

    Stayed in June 2025

  • Reviewed: 27 May 2025

    7.0
    Pleasant but not outstanding
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rough around the edges-in serious need of an updating.

    Pleasant staff, clean facility, good bed and bedding

    Stayed in May 2025

  • Reviewed: 16 May 2025

    7.0
    Did the job
    • Leisure trip
    • Solo traveller
    • Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Rooms outdated and doors are not fully shut (loud)

    Closeness

    Stayed in April 2025

  • Reviewed: 15 May 2025

    7.0
    No shower wand 😖
    • Leisure trip
    • Group
    • Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The Handicap room needs a shower wond. And cuz it doesn't have one. I had to go somewhere else.

    It had everything I needed

    Stayed in May 2025

  • Reviewed: 11 May 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool was cold

    Stayed in April 2025

  • Reviewed: 14 April 2025

    8.0
    I had a great time
    • Leisure trip
    • Couple
    • Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Pillows too soft you sink into them

    Breakfast was great

    Stayed in March 2025

  • Reviewed: 10 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Lighting is too dark, paint was messy, rust stains in the bathroom, baseboards were broken.

    Breakfast was great, staff was friendly, and other guests were respectful.

    Stayed in April 2025

  • Reviewed: 2 April 2025

    7.0
    It was perfect for what we needed and in a good location.
    • Leisure trip
    • Couple
    • King Suite - Disability Access/Non-Smoking
    • Stayed 1 night

    Rooms could be a little more updated.

    The staff was pleasant. The lobby was nice and had everything you needed. The breakfast was great!

    Stayed in March 2025

  • Reviewed: 31 March 2025

    8.0
    Staying here is always enjoyable.
    • Leisure trip
    • Couple
    • Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    We’ve stayed here many times- staff is always professional and accomodating and rooms are comfortable

    Stayed in March 2025

  • Reviewed: 24 March 2025

    8.0
    Very good
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The price for one night

    It was clean

    Stayed in March 2025

  • Reviewed: 20 January 2025

    8.0
    Clean room, great staff, would absolutely stay again, keeping this hotel on my list.
    • Leisure trip
    • Group
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Would love to see more lighting in the entirety of the parking lot. Proteins at breakfast could be a little better... maybe scrambled eggs instead of the overcooked fried ones. Maybe bacon and sausage instead of just sausage? But I might have been too late for bacon...we did come down at the end of breakfast. Also the front door is slower to open than AOL dial up from 1995. Completely personal preference, but more Pepsi products please.

    Great, reasonably priced room. Kind and friendly staff. The jetted tub was so nice...too. Oh, and the breakfast potatoes!

    Stayed in January 2025

  • Reviewed: 15 January 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The emtry door had a 1/2 gap and you can see slight to thw hallway and I didn't felt private and the curtain people can see from outside to the room so no private I was in the first floor. So not sure if I ever go back , unless they give me a better deal and a better room.I like the breakfast didn't like the way the egg was cook I would it like it if it was scramble but it was ok.

    It was close to mohigan and heading to my house so good on that side

    Stayed in January 2025

  • Reviewed: 31 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds
    • Stayed 1 night

    The fitness room

    clean room and common areas

    Stayed in December 2024

  • Reviewed: 21 November 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower was filthy, hair in it... Along with rust marks that you can got off with a product called " The Works", inexpensive. We also stopped at a comfort inn in Florida last February, and those circumstances were beyond awful, and I was to be refunded and never was, and still give you guys another chance, this place is much better, however never should a bathroom be clean in any place a person pays for.

    Staff

    Stayed in November 2024

  • Reviewed: 19 November 2024

    6.0
    My stay Was pleasant.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Needs more care. The elevators don’t look good. The ceiling of the room assigned needs to be fixed. Also there is no mirror outside the bathroom

    The breakfast area and the food was good

    Stayed in November 2024

  • Reviewed: 5 November 2024

    7.0
    Mixed Bag, but acceptable
    • Business trip
    • Solo traveller
    • Suite with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Hotel is older, but renovations have been made. Outlets are not in convenient places and light switches were difficult to find. Television was difficult to see from the couch. Coffee in breakfast area was absolutely terrible.

    Convenient location. Smooth check in and out. Beds were comfortable. Very clean. Plenty of parking. Bar right off lobby. Typical breakfast with real fried eggs! on the weekend. Microwave and fridge in the room. Lots of counter space in the bathroom.

    Stayed in November 2024

Showing 1 – 25

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