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Reviews of Extended Stay America Suites - Buffalo - Airport 3 stars

901 Dick Road, Buffalo, NY 14225, United States

#47 of 53 hotels in Buffalo

Guests' Choice

Review score

Based on 124 hotel reviews

6.2

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.1

  • Location

    7.8

  • Facilities

    6.5

  • Staff

    7.2

  • Value for money

    6.8

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 2 September 2025

    5.0
    Just ok
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    It stated breakfast, coffee no milk, couple of muffins and a few oatmeal

    Location

    Stayed in August 2025

  • Reviewed: 7 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night

    Stay booked with free breakfast. But, breakfast was not served during our stay. They kept only muffins and coffee at the cafeteria.

    Stayed in August 2025

  • Reviewed: 5 July 2025

    6.0
    It was an OK hotel, but I will never stay there again
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    There was trash on the stairs, inside where the railing is the can was overflowing with trash at the end of our hallway there were stains on our wall in our bedroom underneath the shade looks like there was not on it. Our TV remote didn’t work when we got there so I had to ask one of the maintenance guys to switch it out. Our smoke alarm was going off in our room. The battery hadn’t been changed, but he changed it when I asked. The handle for the Shirah was so loose that it almost fell off. Nobody, there must clean any walls as there were spots look like maybe dried up blood.

    That had a kitchen in the room

    Stayed in July 2025

  • Reviewed: 8 June 2025

    5.0
    Overpriced for a basic hotel.
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast was meager, coffee weak, they supplied oatmeal, mini muffins. The other patrons were loud in the hallway and there were also disturbances from miniature dogs barking. Hotel is skimpy on shampoo and soap. Guests are expected to bag up their own garbage and put it outside their room. Housekeeping should use comet bleach on the bottom of the tub because of slight discoloration. My stay was 6 nights. I think the hotel was adequate, but overpriced for the service. No coffee maker in the room. I couldn't get the stovetop to get beyond warm. Paper products plates, utensils, and cups not provided. For $150 it was not much better than motel 6.

    Beds are comfortable, nice full size refrigerator, NO Jacuzzi! Pool is small.

    Stayed in June 2025

  • Reviewed: 29 May 2025

    5.0
    First & Last time visiting
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Staff were rude I’ll never go back

    Beds were comfortable but it was a dirty dry off towel ,NO DISHES & CHARGED $3 FOR TINY DISH LIQUID WHEN SHOULD HAVE BEEN INCLUDED IN THE DEAL

    Stayed in May 2025

  • Reviewed: 19 May 2025

    5.0
    Overall it was very Quiet and the beds were comfortable. But very disappointed.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    We found blood from a previous customer on a pillow. Which implied they did not change everything in the room, as they said they did. I also payed for a room that was suppose to have a Hot tub in it and that was false. Doors were not secure and not enough staff on hand through the weekend.

    Was friendly and helpful

    Stayed in May 2025

  • Reviewed: 9 May 2025

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Internet service kept cutting out which was a bad experience as I had travelled for work and needed continuous internet service.

    Location was excellent. Bed was comfortable.

    Stayed in April 2025

  • Reviewed: 29 April 2025

    7.0
    I would stay here again, but just bring my own pillows.
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    The beds were small and the pillows were not firm

    The room looked very nice

    Stayed in April 2025

  • Reviewed: 13 April 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Several items: 1. Checking in was challenging in that I had to wait 20 minutes for the check in person attention. There were personal phone calls and arguments with someone trying to stay with hotel guests 2. Breakfast was meager. Even though the breakfast hours were to 930, the staff said the coffee was done at 910. 3. All reception staff were rude and non personable.

    Location was great once I found the directions to the motel.

    Stayed in April 2025

  • Reviewed: 24 March 2025

    7.0
    The room served it's purpose for the one night we were in town.
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night

    The price. I feel like the price was too high for one night, PLUS I booked the room with booking.com and the hotel tried to charge me again for the room. I had to show my credit card statement so that the front desk could see that I had already paid. Simple misunderstanding.

    The room was clean and comfortable. The staff was nice. They could have had plastic or paper utensils and plates/bowls in the rooms. I had to buy paper products and Kleenex at a gas station and it was very expensive. I also had to ask for toilet paper. The room had almost none when we arrived. They did let us check in early and they were super understandable when I checked out 20 minutes late. The room was advertised WITH A JACUZZI, which did not exist and the tub had a huge rust spot in it. My daughter wouldn't show in it.

    Stayed in March 2025

  • Reviewed: 27 February 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no jacuzzi

    The comfort of the room

    Stayed in February 2025

  • Reviewed: 26 January 2025

    5.0
    I didn't like that the pool was cold
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    I had booked my first hotel room with my 4 year old son for the indoor pool but couldn't enjoy it because it was cold.

    I like the service. The staff were kind and ready to assist.

    Stayed in January 2025

  • Reviewed: 27 December 2024

    6.0
    Ok
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Weed smell in common areas inside the hotel

    Big rooms, plenty of space and appliances

    Stayed in December 2024

  • Reviewed: 7 November 2024

    5.0
    Average.
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night

    Very pricey for the features. Bathroom drywall had holes.

    Very close to the airport, convenient.

    Stayed in November 2024

  • Reviewed: 29 October 2024

    5.0
    Just satisfactory for a quick one night trip
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Hot tub had no water, grab n go breakfast had minimal choices, only 1 plastic cup in the room

    Bed was comfortable, room was clean

    Stayed in October 2024

  • Reviewed: 7 October 2024

    5.0
    Don't stay here.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 4 nights

    Inadequate provision for room with kitchen. Lack of proper cookware and dinnerware. Not enough seating to eat in room. Too many other guests were rude and vulgar. Complimentary breakfast was basically non-existent.

    Staff member was very helpful.

    Stayed in October 2024

  • Reviewed: 7 September 2024

    5.0
    Wonderful trip
    • Leisure trip
    • People with friends
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    More option for food stops, check out time more hours would have liked 🙂

    Clean, service, Location

    Stayed in September 2024

  • Reviewed: 17 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Surroundings area is little scary

    Stayed in August 2024

  • Reviewed: 14 July 2024

    6.0
    Basic and fine for one night
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    It was fine for one night.

    Comfortable bed, very large room

    Stayed in July 2024

  • Reviewed: 27 June 2024

    5.0
    We will not return and don’t recommend.
    • Business trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Desk clerk very nice but not able to articulate to be understood. Pool needed inspected so it was closed. We were in town for medical emergency and receptacle where cellphone did not work. Almost missed several medical related calls

    Was modern looking but needed updating ie bathtub old stained plumbers putty covering clear grab bar.

    Stayed in June 2024

  • Reviewed: 13 August 2025

    1.0
    It was disgusting.
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    It was disgusting. The first room we were checked into had not been cleaned and looked like the toilet overflowed with brown dirty towels all over the floor, bedding in piles, smelled awful. Ok, so they accidentally gave us a room not ready at 5:30pm. The second room had dirty floors; like liquid had been dripped/spilt and never wiped up or cleaned. The bathroom had garbage on the floor, dirty handprints all over the walls and the tub/shower looked like someone covered in dirt used it for a month and never cleaned. They showed me a third room that was overall cleaner, but the shower also looked like it had not been cleaned in some time. The staff literally wiped the grime off with his finger. I asked for a refund and did not stay. Five days later I’m still waiting for that refund. Would not recommend at all!

    Stayed in August 2025

  • Reviewed: 9 August 2025

    4.0
    Great but lacking
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    The room had literally nothing in it. No soaps, coffee maker. Just towels and a couple plastic cups. I had to ask the front desk for everything. Breakfast was fine but wasn't kid friendly. No juices or cereals offered. The pool water was freezing. The website said there was a hottub in the facility but there is not.

    It was clean, easily accessible, friendly staff, plenty of parking. Right off highway, easy to find. There were deer in the courtyards. Super comfortable beds, pillows and atmosphere.

    Stayed in August 2025

  • Reviewed: 2 August 2025

    3.0
    Do not book here
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    It was dirty - the standout out feature was the hot tub. Photo attached of the bath. Air con didn’t work and sheets had hair on them. Pool was tiny and dirty.

    It was close to the airport

    Stayed in August 2025

  • Reviewed: 22 July 2025

    3.0
    Stay elsewhere
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Overflowing metal garbage sat in hallway outside room the entire time. Had to change rooms because entire room smelled like garbage. 4 workers sat in lobby playing on their phones when they could have been cleaning rooms or emptying garbage cans. Continental breakfast only had gross muffins and brown water aka “coffee”

    Not much

    Stayed in July 2025

Showing 1 – 25

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