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Reviews of Holiday Inn Cleveland Northeast - Mentor by IHG 3 stars

7701 Reynolds Road, Mentor, OH 44060, United States

#3 of 8 hotels in Mentor

Guests' Choice

Review score

Based on 161 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 25 August 2025

    8.0
    Good hotel not set up conveniently for going back and forth, felt like there was bare minimal no wxt
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Couldn’t close any of the curtains, and the cards didn’t work which caused an inconvenience… it was really hard to walk to the hotel…

    The staff, the cleanliness, coziness of the beds, pool and cleaning service came prior to us checking out

    Stayed in August 2025

  • Reviewed: 17 August 2025

    7.0
    A place to rest your head but that’s about it
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was not good. All processed breakfast items. Also the in room coffee was awful.

    Location to thruway

    Stayed in August 2025

  • Reviewed: 9 August 2025

    9.0
    A nice visit.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Hearing Accessible/Non-Smoking
    • Stayed 6 nights

    inconsistent hours, and days of the restaurant.

    Breakfast was good. bacon and a waffle maker would be a nice addition' Perfect location for me.

    Stayed in July 2025

  • Reviewed: 6 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed were HORRIBLE!! They were very uncomfortable. The sheets feel like plastic.

    Instant hot water!!

    Stayed in August 2025

  • Reviewed: 23 July 2025

    9.0
    Very happy and satisfied with whole experience
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff and breakfast

    Stayed in July 2025

  • Reviewed: 21 July 2025

    7.0
    Good location
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Air conditioner was very loud

    Room was nice

    Stayed in July 2025

  • Reviewed: 8 July 2025

    9.0
    If you want a clean, comfortable room at a great price and excellent location, look no further.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The parking lot around the side and back could use some work. Could use some lighting outside door 3, it’s very dark at night

    I loved the location, it was close to several restaurants, gas stations, and most importantly-Starbucks ☺️ Our room was clean and comfortable and the staff was kind and welcoming. Our AC worked very well which was amazing because it was so hot out.

    Stayed in July 2025

  • Reviewed: 16 June 2025

    8.0
    Adaquete
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    There were two children that were swimming unsupervised in the pool. When another family with three children arrived, the youngest basically sneezed and coughed snot into the pool.

    Our bartender/manager is a perfect fit for the position. We have had the pleasure of his service in a past visit and he did not dissappoint.

    Stayed in June 2025

  • Reviewed: 12 May 2025

    9.0
    I will book here when I return to this area.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was a little tall for 4'11" person.

    The breakfast was hot and tasty.

    Stayed in May 2025

  • Reviewed: 21 April 2025

    7.0
    Nice
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We needed new towels and had to go down to reception to get them

    Large rooms

    Stayed in April 2025

  • Reviewed: 14 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There was a smell inside the room

    Stayed in April 2025

  • Reviewed: 26 March 2025

    8.0
    It was a good experience
    • Leisure trip
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Me and my friends got there at 9:40 and breakfast was already closed I feel during check in you should be told what time it opens and closes. The pool wasn’t working when we got there which was upsetting but everything else about the hotel was great

    The room was big and spacious everything in the hotel and room was clean. And I think it’s in a great location. Also the check in lady I had was amazing 10/10

    Stayed in March 2025

  • Reviewed: 8 February 2025

    7.0
    Do I really have to write another sentence?
    • Business trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like that I joined the igh rewards program and received a coupon for a free drink. I would have used the coupon if my spouse was given one. I thought it was ultra cheap. I might have ordered another drink and I might have had dinner. I decided to go next door and have a drink and dinner

    Nice and comfortable beds, clean room

    Stayed in February 2025

  • Reviewed: 11 December 2024

    8.0
    A great little get away
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Hearing Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast was not that great. The bed was a little hard and high but if you like a bed with height and that type of firmness, this is the place for you. The are where the pool is located is isolated and dark, meaning there were no windows or lights on when I went. The pool has an eerie feeling.

    The property was close to various eateries, stores, and very quiet. The restaurant Savorie was great and had live music one night.

    Stayed in December 2024

  • Reviewed: 5 November 2024

    8.0
    Would def stay here again!
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was the most comfortable I have ever slept in!! Room was pretty clean. Nice and quiet. Nice amenities.

    Stayed in November 2024

  • Reviewed: 24 October 2024

    8.0
    We would return again but really want a cooler sleeping temp.
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    Couldn’t set down the room temperature so we were too hot for comfortable sleeping. Just the sheet wasn’t enough and the duvet was too much. Instead of the duvet just a light blanket would have been a nice option since we couldn’t adjust the heat.

    Left early before breakfast was available so we didn’t eat. Did get coffee near the front desk which was nice. Once we stayed in a Comfort Inn that offered a bagged “for the road” option of a small juice container, a granola type breakfast bar and a piece of fruit if you were leaving early and informed the desk when you checked in. That was a great option. We also liked the Savories restaurant on site so we didn’t have to drive somewhere for a dinner.

    Stayed in October 2024

  • Reviewed: 26 August 2024

    8.0
    The Hilton has always been my go to destination to stay. So pretty much I am never really disappointed.
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Mainly the location and it wasn’t to far from family

    Property was in a good location. We were able to walk to get food as needed

    Stayed in July 2024

  • Reviewed: 29 July 2024

    7.0
    Fun, enjoyable, and relaxing!
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The pool was a little dirty, vents (in the bathroom) in the room needed to be cleaned up as you could see build up.

    The staff were incredibly helpful! The room was clean and well kept!

    Stayed in July 2024

  • Reviewed: 22 July 2024

    7.0
    Nice hotel but would not stay again due to rude staff
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The front desk person that checked us in was extremely rude is going to try to refuse to let me in with my service dog.

    The beds were amazing

    Stayed in July 2024

  • Reviewed: 8 July 2024

    9.0
    Very enjoyable stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Air conditioner was kinda loud

    Bed was very comfortable, awesome water pressure in the shower, room was very clean , breakfast was good

    Stayed in July 2024

  • Reviewed: 2 July 2024

    9.0
    Very comfortable
    • Leisure trip
    • Solo traveller
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Breakfast needs a little tweaking, but still very good.

    I booked a room very early in the morning. They were able to let me check very early.

    Stayed in June 2024

  • Reviewed: 9 April 2024

    8.0
    Great Staff, Clean
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The heating and cooking system in the room was really noisy. Had to turn it off in order to sleep.

    Perfect location for the eclipse, but otherwise a bland area

    Stayed in April 2024

  • Reviewed: 22 March 2024

    8.0
    Overall, I was comfortable and would definitely return in the future.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    I liked that the room was clean.

    Stayed in March 2024

  • Reviewed: 26 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard King Room with Roll-In Shower - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    The bed was like most hotel beds..... A brick.

    Really liked the colors and layout of the room.

    Stayed in February 2024

Showing 1 – 25

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