3555 FM 1960 West, Houston, TX 77068, United States
#242 of 442 hotels in Houston
Guests' ChoiceBased on 180 hotel reviews
7.3Cleanliness
7.8
Comfort
7.9
Location
8.0
Facilities
7.4
Staff
7.9
Value for money
7.7
Free WiFi
7.1
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End of dialog contentReviewed: 7 July 2025
Kenneth
United StatesThe bathroom was very dim. The thermostat didn’t really change temperature. It wasn’t uncomfortable, but I prefer more of a chill as opposed to 75 degrees
Proximity to my event
Stayed in July 2025
Reviewed: 3 June 2025
Elizabeth
United StatesVery clean & quiet
Stayed in June 2025
Reviewed: 30 May 2025
Amy
United StatesOlder and noisy. Could hear people above me, the ice machine, and people talking in halls. Walls were thin like
Convenient to where a family member was being given care.
Stayed in May 2025
Reviewed: 10 April 2025
Desiree
Antigua & BarbudaBreakfast needs more variety. Can't eat same thing everyday. Especially if it's a long stay
Breakfast included. Located in a good area.
Stayed in March 2025
Reviewed: 23 March 2025
Essie
United StatesThe breakfast was okay but the attendant was excellent. Forgot to get her name.
Stayed in March 2025
Reviewed: 9 January 2025
Salmon
United StatesCards key to room went out every day we stayed
Stayed in January 2025
Reviewed: 21 December 2024
Jackie
United StatesBreakfast could’ve had more options
Close to food and necessities
Stayed in December 2024
Reviewed: 15 November 2024
Mary
AustraliaThere was a cockroach in the room.
It was clean as well as it could be.
Stayed in November 2024
Reviewed: 10 October 2024
Brandon
United StatesHotel staff don’t care about your needs. I specifically Asked for extra towels and was told to bring down old ones to exchange for new ones! Obviously I needed bath towels but they gave me pool towels instead and asked if I could put my old towels in a trash bag?? I mean, I pay for a cleaning fee for a reason?! Smh 🤦♀️also, before my whole trip I had called to see if there is a possibility of early check in and if there will be fee’s, I was told NO! But it was a different story when I arrived…
The location was very convenient to everything esp food!! Does have free breakfast so it’s a plus..
Stayed in September 2024
Reviewed: 19 September 2024
Rita
United StatesMy shower head was broken when I got into the room.
It was very clean and great location.
Stayed in September 2024
Reviewed: 10 September 2024
Brandon
United StatesThe water pressure in the shower was very poor. The water just kind of fell out of the shower head with little pressure. Also, the air conditioner was incredibly loud and making noises all night. It kept me awake most of the night. The T.V. wouldn't connect to the hotel wifi signal. There were 2 remotes and neither would bring up basic cable channels.
Great customer service! Room was very clean.
Stayed in September 2024
Reviewed: 8 July 2024
Kendra
United StatesThe entire doorknob was missing from the door to the toilet and shower area, leaving the hole exposed. The door to the room was missing the locking mechanism at the top of the door. The television was not hooked up correctly so once I fixed it then I had to ask for the correct remote from the front desk to make the television work properly. I strongly disliked that the location is one way in and one way out as far as driving goes.
The staff was very friendly, the beds were comfortable, and the rooms were clean.
Stayed in July 2024
Reviewed: 25 May 2024
Laura
United StatesThe bed was not comfortable. It was very firm.
The location was great.. so many stores, restaurants, and parks within a 10 mile radius.
Stayed in May 2024
Reviewed: 5 April 2024
Rose
United StatesIs been renovated at the moment
Location
Stayed in March 2024
Reviewed: 4 March 2024
Nicole
United StatesLocation
The hotel was clean and well kept
Stayed in March 2024
Reviewed: 28 December 2023
João
PanamaFor the breakfast, everything was made of disposable plastic: cups, plates, cutlery, etc… I really got impressed as I was not expecting it to happen in a hotel of this kind.
The staff in the breakfast area were kind.
Stayed in November 2023
Reviewed: 3 October 2023
Rana
United StatesBreakfast wasn’t a proper breakfast. They need add some more stuff in breakfast
It was nice and clean.
Stayed in October 2023
Reviewed: 23 August 2023
Randy
United StatesThe continental breakfast was okay but not many choices for hot beverages. It’s either coffee or regular tea. It would have been nice having choices for herbal teas and sweeteners other than white sugar.
The room was very spacious, easy access to the highway and many places to eat within walking distance. It felt safe too. The staff were all friendly and free parking.
Stayed in June 2023
Reviewed: 26 June 2023
Preston
United Statesthe bed was way to hard form my taste
the room was a superb value,. the location was adequate.
Stayed in June 2023
Reviewed: 25 May 2023
Desormeaux
United StatesWalls need painting as paint is chipping off in places. Dead roach in the corner on the floor. Also when I arrived at the property I was informed that I need to put $100 deposit and I didn’t get it back until staff went and checked my room, and did a walk-through, so I had to wait in the front Desk why this was happening. This is ridiculous thing to do.
Stayed in May 2023
Reviewed: 5 May 2023
Jackie
United StatesThe carpet had lots of stains . It could have been cleaner . Maybe get a shampoo job in . Overall everything was great . The room was a lil noisy because there were young men / basketball players cutting up , clowning around, and cursing. Overall everything was Great !
Everything else that I didn’t mention. The front desk had excellent customer service ! Staff was very friendly
Stayed in April 2023
Reviewed: 23 March 2023
Kami
United StatesBreakfast was fine to start the day and the location works, if you need to be in the area. Overall, its a nice place to stay if you don't need much.
Stayed in January 2023
Reviewed: 27 January 2023
Elizabeth
United StatesNice and comfortable spot close to our family holiday celebrations. Quiet room, comfy bed, and helpful staff.
Stayed in December 2022
Reviewed: 28 December 2022
Elisabeth
United StatesHole in window curtain, spots on carpet, very little hot water in shower.
Easy parking, exceptional staff.
Stayed in December 2022
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