Reviews of Comfort Inn Lansing West 3 stars
525 North Canal Road, Lansing, MI 48917, United States
#18 of 34 hotels in Lansing
Guests' ChoiceReview score
Based on 288 hotel reviews
6.8Score breakdown
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Cleanliness
7.4
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Comfort
7.4
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Location
8.2
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Facilities
7.0
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Staff
8.1
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Value for money
7.3
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Free WiFi
7.9
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Reviewed: 5 May 2025
Miranda
United States1 review6.0“Nice employees but the hotel itself needs some work done.”- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The hallway smelled like cigarettes and the carpets were stained, and old.
The pool and hot tub. Nice employees.
Stayed in May 2025
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Reviewed: 2 May 2025
Samuel
United States1 review8.0“Will check out other hotels in the Lansing area”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
We prerequisite a handicap room. We were sent an email stating the request could be met. We arrived, checked in and the room had a TUB, not a walk in shower. I called down to the front desk. I was told that the hotel doesn't have handicap room with walk in shower. Very inconvenience.
Pool and hot tub
Stayed in April 2025
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Reviewed: 28 March 2025
Jacqueline
United States1 review6.0Pleasant- • Leisure trip
- • Couple
- • King Room Accessible Bathtub - Non Smoking
- • Stayed 2 nights
- • Submitted via mobile
Are room wasn't clean at all dirty towels and their was blood on the sheets of one of the beds
The staff was very friendly
Stayed in January 2025
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Reviewed: 19 March 2025
Ebony
United States9 reviews8.0“Pretty much it was a good stay”- • Business trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Elevator was down nd not working
Location
Stayed in March 2025
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Reviewed: 15 March 2025
Priscilla
United States1 review8.0“This Comfort Inn was so friendly, the amenities were beyond excellent, and the place was comfortable”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The elevator was down but that’s okay that just means I got my steps in on this stay. It was hardly an inconvenience
The staff were friendly, the pool and hot tub were great. The rooms were very clean and the mattress was so comfortable. Next time I go to this area I’ll be looking for vacancy in this hotel again.
Stayed in March 2025
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Reviewed: 2 March 2025
John
United States10 reviews6.0“Stay was mostly fine, just could have been better.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No heat in our room Elevator was out of order with no signs to let you know
Location was good for our needs. Room was clean and comfortable. Value
Stayed in March 2025
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Reviewed: 23 February 2025
James
United States5 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
A little noisy and had a problem checking in and could not speak to anybody at booking.com which is a problem but in the end everything worked out
Clean location was nice housekeeping was on point
Stayed in February 2025
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Reviewed: 15 January 2025
Meadmarc
United States2 reviews8.0“Very affordable would stay again!”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
The only issue is that evidently other guests were smoking pot in the parking lot and we could smell it in the hallways at times. This is an unfortunate reflection of Michigan right now since it was legalized, not sure how to curtail this, but we did get cigarette smoking out of restaurants and hotels so hoping this will change.
Great facility, can't believe how inexpensive it was. Clean and comfortable.
Stayed in January 2025
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Reviewed: 17 November 2024
Thomas
United States20 reviews2 helpful votes8.0“Nice and close to Horrocks”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
Water pressure in sink was lowr
Breakfast was good except no bananas
Stayed in November 2024
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Reviewed: 16 November 2024
Melani
United States1 review7.0“Very good stay”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Musty room smell
Breakfast and the people were very nice. Room was quiet but had a musty smell but was a very nice stay
Stayed in November 2024
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Reviewed: 4 November 2024
Torbeck
United States1 review7.0Good- • Leisure trip
- • Couple
- • King Suite - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
A little run down. Good value for one night for a football game
Stayed in November 2024
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Reviewed: 22 October 2024
Brandi
United States1 review6.0“It was okay! Served its purpose”- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The room we were in was next to the maintenance/housekeeping closet. So we kept being awaken by loud noises not sure if it was a boiler or what. Then as the housekeepers came in the door was continuously opening and closing.
The property was easy to find, clean, the rooms were a nice size.
Stayed in October 2024
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Reviewed: 21 October 2024
Teri
United States1 review8.0“Staff was friendly, rooms were a bit worn out but clean”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Breakfast sat out to long, there was a complimentary water station that was never filled
Staff was friendly, rooms were a bit worn out but clean
Stayed in October 2024
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Reviewed: 3 August 2024
Lynne
United States8 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • King Room - Non-Smoking
- • Stayed 1 night
check in very slow, 20 minutes wait
Stayed in July 2024
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Reviewed: 24 July 2024
Susan
United States11 reviews8.0Very good- • Leisure trip
- • Family with young children
- • King Room with Balcony
- • Stayed 1 night
- • Submitted via mobile
Na
Nn
Stayed in May 2024
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Reviewed: 23 July 2024
Winona
United States1 review8.0“Overall, it was a safe and comfortable stay.”- • Business trip
- • Couple
- • King Room with Balcony
- • Stayed 1 night
- • Submitted via mobile
Low water pressure, cost you time when in rush.
Location perfect, I didn't eat breakfast.
Stayed in May 2024
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Reviewed: 18 July 2024
Kenneth
United States7 reviews6.0“Decent place to stay.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Balcony - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Hallways and stairways stink pretty bad. Elevator doesn't work and it's 3 floors. Tub fills up past ankles when showering. Place falling apart and needs a good cleaning.
Nice hottub
Stayed in July 2024
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Reviewed: 11 June 2024
Michael
United States33 reviews4 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Little expensive for dog but ok
Clean and well managed
Stayed in June 2024
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Reviewed: 8 June 2024
Kathleen
United States12 reviews2 helpful votes8.0“Perfectly fine motel to stay for a night or two. The really negative reviews seem over the top.”- • Leisure trip
- • Solo traveller
- • King Room - Non-Smoking
- • Stayed 1 night
The hallways, especially in the back, were quite smelly from the old carpets.
The room was clean, quiet and comfortable. The pool and jacuzzi a real bonus! Front desk staff really nice.
Stayed in June 2024
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Reviewed: 20 May 2024
Lisa
United States3 reviews1 helpful vote6.0“The stay was pleasant but elevator she be a priority repair.”- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The elevator didn’t work. We were on the second floor and had to carry our luggage the stairs.
It was clean and smelled clean.
Stayed in May 2024
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Reviewed: 19 May 2024
Andrew
Canada1 review7.0“Good location with convenient restaurant. But tired.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Tired looking. Needs a thorough carpet cleaning. Convenient restaurant locating across parking lot.
Poor coffee!
Stayed in May 2024
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Reviewed: 1 May 2024
Monique
United States1 review7.0“It was a good stay”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The elevator was broke. I had to take the stairs
The location and staff
Stayed in April 2024
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Reviewed: 19 April 2024
Rebecca
United States2 reviews6.0“It was fine”- • Business trip
- • Solo traveller
- • Double Room with Two Double Beds and Balcony - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Smell of urine in the stairwell
Location and staff friendliness
Stayed in April 2024
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Reviewed: 30 March 2024
Kathy
United States3 reviews8.0“Great value for the money, outdated hotel but good for families and great location”- • Leisure trip
- • Family with young children
- • King Suite - Non Smoking
- • Stayed 2 nights
- • Submitted via mobile
Hotel is dated and could use some upgrading (but still good for price) and the elevator was not working which made going to and from rooms tough since we were on 3rd floor. I was told it should be replaced in April. Some parts of parking lot need repaved and potholes filled in. Need towels in pool area and more seating in pool room also as there is only a handful of chairs and tables. Even with all this, I’d recommend staying again and we will stay again at our next trip to Lansing area also.
Rooms were a great value for the price and location is perfect for those wanting to be on west side of Lansing (extremely close to Horrocks for a must see visit). Breakfast bar was well stocked, large pool and hot tub to relax in. I do recommend towels be brought to pool yourself because they were not stocked. Front desk staff was amazingly helpful (don’t recall her name but she was great and checked us both in and out. One of our rooms was the 1 bedroom suite and it is extremely spacious and includes 2 tvs so visitors can enjoy seperate shows. Parking lot was full and offered ample parking, easy to get in and out and close to lots of shopping and dining options.
Stayed in March 2024
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