630 Donaldson Road, Erlanger, KY 41018, United States
#4 of 10 hotels in Erlanger
Guests' ChoiceBased on 431 hotel reviews
7.4Cleanliness
7.7
Comfort
7.9
Location
8.4
Facilities
7.7
Staff
8.5
Value for money
7.9
Free WiFi
7.3
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End of dialog contentReviewed: 16 August 2025
Justin
United StatesI didn't like Booking.com. They did not complete the booking with the hotel. I got there and the hotel and Booking.com could not agree on the price I had booked at. Booking.com wanted to move me to a cheaper hotel and for me to pay for the taxi to get there! The hotel clerk finally got ahold of the manager/owner who approved my original rate. The clerk knew how to handle it once he had approval. Why was he not empowered to make the decision? They were no where close to full and I had a four night reservation! There information said checkout was at noon. Housekeeping started coming in at 9:30 a.m. When they came back at 11:35, I called the front desk and they said checkout was at 11:00 and they couldn't give me past 11:30, which it was already past that time. Indignantly, I was allowed to checkout at noon. Talking with others, it is not unusual for Booking.com to fail to lock-in your reservation. Their handling of the situation was horrendous. Needless to say, I will never use Booking.com again, which is too bad as I had started using them as my default service.
Workout room had a weight machine, which wasn't pictured. Nice pool.
Stayed in August 2025
Reviewed: 10 August 2025
Sheila
United StatesThe property is definitely showing signs of wear and needs to be refreshed/upgraded. Definitely rundown.
We have stayed here overnight for several years. It is very convenient for us to get to, and the parking is good. It is also a quiet location.
Stayed in August 2025
Reviewed: 22 July 2025
Shearer
United StatesNeed better pillows not large enough
Stayed in July 2025
Reviewed: 21 July 2025
Cynthia
United StatesGirl at front desk, amazing and patient
Stayed in July 2025
Reviewed: 10 July 2025
Donna
United StatesThe traffic noise was loud all night. I’m a fairly light sleeper so didn’t get much rest either of the 2 nights we spent there. Traffic added to the noisy A/C wasn’t much fun.
Clean, nicely decorated, great staff, lovely pool, good breakfast except for the weak coffee.
Stayed in July 2025
Reviewed: 15 June 2025
Jay
United StatesHall had a large bag of trash that was there when I arrived and still there next morning when I checked out.
Breakfast was ok. Staff was great.
Stayed in June 2025
Reviewed: 9 June 2025
Lucinda
United StatesGood breakfast, comfortable mattress, hot water. All was well.
Stayed in June 2025
Reviewed: 26 May 2025
Lafawn
United StatesAll was good so far
Friendly staff. Clean and organized. Breakfast good
Stayed in May 2025
Reviewed: 19 May 2025
Westfall
United Statesthe breakfast bar was awesome! the rooms' carpet was dirty in spots could use a good shampooing
Stayed in May 2025
Reviewed: 8 May 2025
Onokpite
United StatesThe walls are quite thin so you could hear others when loud. It’s also not within walking distance to restaurants. So if you don’t have a car you might use Uber a lot. The pillows on my bed were also too small - like throw pillows
It was neat.
Stayed in May 2025
Reviewed: 4 May 2025
Elnur
AzerbaijanBreakfast was okay, but small choice. Don't arrange breakfast (even sandwich for early leavers :(
Clean and checked in without problem after 1am.
Stayed in May 2025
Reviewed: 26 March 2025
Michael
United StatesThey tried to make it comfortable but little issues showed how the basics suffered. Our bathroom fan didn't work, the telephone was unplugged, rust on the tub, and three towels for a family of four. The toilet is so tiny, like a kids toilet and I'm 5'7". Pillows were feather pillows but we're very small and square. We joked they were Minecraft pillows since they were cubes.
Breakfast was decent, best aspect of the hotel.
Stayed in March 2025
Reviewed: 20 March 2025
Mcgaha
United StatesNo smoking not even on the room balcony
The breakfast was really good lots to choose from. Only complaint is no smoking not even on your room balcony that is kind of silly other than that great place clean mostly quiet and friendly staff.
Stayed in March 2025
Reviewed: 18 March 2025
Steve
United StatesIt was clean, staff helpful, good price and ok breakfast. Close to interstate.
Stayed in March 2025
Reviewed: 12 March 2025
Troy
United StatesThe "double/full" beds were pretty small. Seems like the industry standard is queen for the basic room option. When I booked it, the word double didn't sink in as the bed size, but as the number of beds. So that was my bad for not noticing before booking it. But still, they were small.
Good hot breakfast.
Stayed in March 2025
Reviewed: 26 February 2025
Corum
United StatesHard to get the thermostat correct either too hot or too cold. Our room faced the parking lot a lot of car/truck noise during the night hard to sleep.
The breakfast was good and the staff checking in was very pleasant.
Stayed in February 2025
Reviewed: 23 February 2025
Mary
United StatesThe bathroom door wouldn't latch; had to use a towel in the door frame to keep closed. The heater in the room cycled rather noisily through the night.
Staff was friendly & attentive. Hall carpets clean & in very good condition. Bed was comfortable with extra pillows.
Stayed in February 2025
Reviewed: 13 January 2025
Donna
United StatesClose to the airport
It was clean and friendly
Stayed in December 2024
Reviewed: 12 January 2025
Jay
United StatesNo negative experiences.
Large room with a good-sized refrigerator. Adequate WIFI and plug-ins for laptop, phone, etc. Quiet at night, although on a busy intersection.
Stayed in November 2024
Reviewed: 4 January 2025
Lori
United StatesThe rugs were very stained as soon as I walked into the lobby. Then in the room the colored runner at the foot of the bed had a stain on it as well as the cloth chair. Also, the toilet was so low to the ground that I felt as if I was in an elementary school restroom.
Breakfast was excellent! I always love the waffles! Parking was easy and free. Staff was very nice at the front desk and breakfast area.
Stayed in December 2024
Reviewed: 21 December 2024
Randy
United StatesThere was some kind of function going on in the Lobby Commons that was very loud
Cleanliness and Values
Stayed in December 2024
Reviewed: 11 November 2024
Paula
United StatesToasted could be nicer, took a long time to toast a bagel
Mini muffins were good
Stayed in November 2024
Reviewed: 5 November 2024
Shashawna
United StatesLil outdated
A little outdated but room was very spacious and staff was amazing
Stayed in October 2024
Reviewed: 27 October 2024
Semidey-lim
United StatesMy one complaint was the pillows they were absolutely terrible. I had to go to Walmart and buy some because my neck was killing me.
Breakfast was good. Staff was nice and friendly. The room was good for the price but didn't expect much more. The shower was excellent very hot and good pressure. The bed was comfortable and very clean. There is a waffle house within walking distance in case you don't like the hotel breakfast.
Stayed in September 2024
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