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Reviews of Comfort Inn Chicago Schaumburg - O'Hare Airport 2 stars

1300 E Higgins Road, Schaumburg, 60173, United States

#29 of 32 hotels in Schaumburg

Guests' Choice

Review score

Based on 134 hotel reviews

5.9

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.7

  • Location

    7.8

  • Facilities

    6.4

  • Staff

    6.7

  • Value for money

    6.6

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 2 June 2025

    6.0
    Good location. Can be much better
    • Business trip
    • People with friends
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Hygiene and breakfast spread

    Good location

    Stayed in May 2025

  • Reviewed: 14 May 2025

    7.0
    Good
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No hot tub and can't take you breakfast to your room

    The beds

    Stayed in March 2025

  • Reviewed: 24 February 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed was too high for me .I am not really tall, and I hurt my foot getting off the bed

    It was a nice place to stay in

    Stayed in February 2025

  • Reviewed: 17 February 2025

    5.0
    I almost wanted to cancel my service and drive home
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was hard to sleep at night. People slammed doors and kept up noise all throughout the night. You could hear people's conversations through the walls. I woke up with a bite on me as well.

    Close to Woodfield mall

    Stayed in February 2025

  • Reviewed: 14 December 2024

    5.0
    Thank god I only got one night.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room doesn’t feel clean. Carpet needs to be vacuum and the refrigerator needs to be clean. Found two roaches in the refrigerator.

    The location is great. Couple stores across the road that I can grab some snacks.

    Stayed in December 2024

  • Reviewed: 28 October 2024

    7.0
    Good value for a quick stay. No frills but got the job done.
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness, updating bathrooms

    Breakfast was sufficient, eggs could be improved.

    Stayed in October 2024

  • Reviewed: 10 September 2024

    5.0
    Overall the stay was good, but they seriously need to clean better.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights

    The bathtub was really dirty and there was a large stain on the Kurtains. The toilet was clogged when I first got to the room.

    The breakfast was good. The homemade waffles were very good.

    Stayed in August 2024

  • Reviewed: 5 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The equipment was not good AC broken , the blanket dirty

    Nice service!!

    Stayed in August 2024

  • Reviewed: 1 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The woman I spoke to at the counter upon check-in was very abrupt (bordering abrasive). There was no friendly smile to greet you as you walked in or throughout the entire check-in process. The temperature throughout the entire building was grossly hot. Luckily, the temperature in the individual rooms could be adjusted to a personal comfort level. The room felt a bit dirty; the comforter was stained, and there were patches on the walls. The TV in my room did not work initially & after my interaction with the desk clerk, I was not talking to her again about anything, I eventually managed to fix it myself by adjusting the things plugged into the power strip. The breakfast offered in the morning was limited, but not terrible. There were signs everywhere that food needed to remain & be eaten in the breakfast area, but there wasn't enough seating, if a customer wishes to eat in their room, they should be allowed to do so. At check out, I was mostly ignored and did not receive a final receipt when I handed in the room keys.

    Stayed in July 2024

  • Reviewed: 29 July 2024

    5.0
    It was an okay stay
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The property wasn’t very clean and there were scratches and dings on doors and dressers in the room. There was always trash by the ice machine. The ice machine didn’t work. The bedding was a bit stained too.

    The continental breakfast and the bed was super comfortable

    Stayed in July 2024

  • Reviewed: 22 July 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was out of order. Bathtub didn’t work properly, air conditioner in room didn’t work.

    Good location

    Stayed in July 2024

  • Reviewed: 2 June 2024

    5.0
    Disappointed
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The noise of music and loud sounds coming from the adjacent room is disturbing. The receptionist isn't decent either. This place doesn't feel like a hotel but rather a motel. Given its price, you can find a good hotel

    Nothing.

    Stayed in June 2024

  • Reviewed: 13 May 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room had a stinky smell. Had to spray perfume multiple times because it had a strong bad odor smell as soon as we walked in.

    Stayed in May 2024

  • Reviewed: 17 April 2024

    5.0
    It was ok
    • Leisure trip
    • Couple
    • Queen Room - Accessible/Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    My bathroom needed to be moped, there was like a film on the floor. Definitely did my own cleaning in the room when we first arrived. There was also a cross/ “x” scratched into our mirror.

    It was quiet, staff was nice, nice breakfast

    Stayed in April 2024

  • Reviewed: 18 March 2024

    7.0
    • Business trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 18 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    the walls are too thin, it was a bit loud

    Stayed in October 2023

  • Reviewed: 3 August 2023

    5.0
    Good stay but short
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    I asked them in advance to arrange the airport shuttle after 1:00 am. They did not do it and I had to pay USD 75 for a taxi to arrive at the property around 3:30 and still, I had to check out at 11:00.

    The breakfast time had finished half hour ago, but they still allowed me to enter the breakfast room to pick up some food from the buffet. They safely kept my luggage during the day.

    Stayed in July 2023

  • Reviewed: 9 March 2023

    7.0
    Good nearby amenities
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Need more upgrading, looks abit old. Some refurbished in room cheering will be good. ---Minus : Coffee Maker was dirty (very dusty).

    Approachable staff, Fast check-in. Breakfast was very basic. Location was good, near Woodfield Mall & Target Hypermarket.

    Stayed in February 2023

  • Reviewed: 24 October 2022

    6.0
    Two boys and dad.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room was dirty. Desk was broken. No towels by pool. Couldn't enter pool without escort.

    Check In was easy. Breakfast was good. Location was convenient.

    Stayed in October 2022

  • Reviewed: 21 October 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 5 nights

    Breakfast

    Breakfast need to improve

    Stayed in October 2022

  • Reviewed: 5 October 2022

    6.0
    Overall good place to stay and convient. Not too far from downtown.
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 2 nights

    There was not as good of breakfast as hoped

    Friendly staff and good size comfortable rooms. Location near restaurants and near main Highway

    Stayed in July 2022

  • Reviewed: 26 September 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool was cold and room was small.

    Location

    Stayed in September 2022

  • Reviewed: 19 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    old

    location

    Stayed in September 2022

  • Reviewed: 12 September 2022

    5.0
    Disappointing
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The breakfast was very poor, and the breakfast area was very dirty, no one was there to clean up spills, not enough choices and we were there at 7:30 am. Usually someone is in the area to replenish and tidy up, but not in this facility, I would not stay there again. Staff gave us a room where the door was not working with the room key and we had to go downstairs to find out that this door was broken and they knew this but still assigned us the room.

    Location to where we needed to be

    Stayed in September 2022

Showing 1 – 25

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