The entrance to the hotel and up to the reception is not properly indicated. We struggled with our bags and had to ask around to reach reception.

The two check in ladies were very helpful, competent and pleasant. They did a great job as we kept returning to them with questions and assistance.

Stayed in April 2025

A few of the staff members mentioned that they were understaffed when they could not fill our requests. On a call to the front desk, I was promised a box of tissues which never arrived. The next morning, I ended up getting the tissues myself from a housekeeping care in the hall. Their game room was closed for 3 days with a sign saying "private party", but that room remained empty the entire time we were there! We suspect that they lacked the staff to service the area. They need more Staff! Considering the amount they charged for their room they could have done significantly better!

Its a beautiful property. All of the staff were very friendly.

Stayed in March 2025

Check in employee(s)

Location and room

Stayed in February 2025

The description about the number of beds is confusing. The loft in total has three beds. One king bed on the main floor and a bunk bed with one twin on the top and one full at the bottom on the loft.

Clean, well decorated, friendly staff

Stayed in December 2024

It complicated to get the room heated since the outside temperature was around 10C, staff tired but the inside room temperature without success.

It’s location and the brand is great

Stayed in January 2025

Nothing

Comfortable, clean and friendly staff

Stayed in January 2025

Everything was great, but when I asked for an extra bathroom because there was only one bathroom in our room, unfortunately, they promised to provide it, but never did

The hotel is located in beautiful Coral Gables in a historic building. Rooms are very spacious and are well equipped with everything including the coffee machine. You can get your complementary bottle of water at Reception or use the water in the room which they charge 8 dollars for. We had two rooms on the second floor of the hotel, but because the hotel is located on top of an office building or something it felt like we were on the sixth floor or higher thus we had a great view of Miami skyline from our balcony Upon our arrival, we were offered vouchers for complimentary breakfast and each guest was offered a 25 dollar worth voucher to use either for room service or to get extras at breakfast. They also offer a complementary cocktail which is their signature citrus Sangria cocktail. Speaking about the facilities - the hotel has a swimming pool and a Jacuzzi on the rooftop terrace with great views of the Miracle Mile. Both Jacuzzi and the pool are heated and open till 21:00 so we had an opportunity to relax after long days of sightseeing.

Stayed in January 2025

Firstly greeted by the very friendly valet staff who took care of the car for us. The hotel lobby is beautifully done, the building entrance is shared so the concierge was happy to point us to the second floor to the hotel reception. The food voucher and free drinks voucher is a nice touch when checking in. We used both during our staff. The area is great. So many restaurants and bars around. The pool area is great with an amazing sun set view.

Stayed in December 2024

We wanted a place for a couple of days in Miami nearish to the airport. This was fantastic. the neighbourhood is absolutely great for exploring and access to places of interest like Little havana. Very comfortable room, good bed, friendly staff.

Stayed in November 2024

Coffee makers and cups.

Beautiful, clean and great staff.

Stayed in October 2024

A bit confusing finding the elevators. Initially our room was too hot. Eventually the air conditioning dropped the temperature.

Staff at front desk, both day & night shift were exceptional and courteous. Valet parking worked great.

Stayed in September 2024

All was good

Location from MIA is percet for a traveler

Stayed in July 2024

The common areas we’re a bit out dated

Everything is near by restaurant and small shops and the front desk staff they were very helpful

Stayed in June 2024

N/A

Great location, excellent selections

Stayed in April 2024

Our room led out directly to the pool area, so couldn’t keep blinds open, no privacy. Even at 11:30 at night peaked outside and a person was sitting in the lounge chair directly outside our door. Was a little uncomfortable.

Game room, pool and location.

Stayed in April 2024

The gift shop was nonexistent.

I liked the decor, the room was great(linens, bath products, privacy).

Stayed in March 2024

rooms could be nicer and more updated….eith a little more quality

the room looked outdated……chairs looked old. Bathroom had hairs on sink. Bed very comfortable. It is not worth the 500 daily

Stayed in March 2024

A lot of “empty space”. As soon as you enter the building there is no hotel’s reception, you first need to take an elevator to the second floor. A bit odd, it makes you feel like the building is not designed for the hotel alone, but there are also offices / appartments there. Furthermore, our room (325) was very far from the lobby/reception, it took us a few minutes of walking through the corridors for reaching it each time. Be sure to ask a room which is possibly not too far from the elevators.

Excellent position, right next to the shopping street (Miracle Mile)

Stayed in March 2024

Valet scratched the rims of our car and refused to apologize

The hotel was clean, very nice. Staff was very friend friendly

Stayed in February 2024

The room was a good size accept that the hot water was a problem in the room. We tried the beakfast with the vouchers but would not recommend to eat there again. The location was very good as we used taxis as a way to get around in Miami as the parking works out expensive.

Stayed in December 2023

Bathrooms.

Location was excellent, hotel room was spacious. Free beverage and food credit coupons were great. 2 complaints - the bathrooms have no exhaust fans and the fire alarm had a glitch and went off all morning (causing mayhem). Otherwise we really liked this hotel. Good value for the cost.

Stayed in December 2023

A minor problem with the safe, but it was resolved quickly.

Our room was lovely. It was great that the windows opened. Breakfast was delicious, as was drinks and the charcuterie board in the lounge. Maria in the restaurant was excellent. The bartender, as well.

Stayed in December 2023

The hotel itself was BEAUTIFUL, but for the price you pay you'd expect more from the rooms, they were just okay, so my guess is the price that you're paying is for the location. The hotel was very stuffy once you got onto the HOT (no a/c) elevator you could feel the humidity, the lower floors smelled like water, like hotels that are directly near the beach. My first room had to be changed because there was mold on the floor and rails of the bed, and my comforter was moist to the touch, again you could literally smell the water and the humidity in the air...

The free alcohol and $25 food vouchers were awesome. The staff members were friendly and accommodating, and the location was AWESOME!!!

Stayed in October 2023

Really good location for my business

Stayed in September 2023