Reviews of Club Quarters Hotel Central Loop, Chicago 4 stars

good location, nice restaurant attached to the hotel, bed comfortable, wonderful pillows

quicker check in

Clean, quiet, friendly and comfortable

No pool

A very quaint little place very close to several attractions. The restaurant adjoining is a fabulous great vibes in the restaurant and in the hotel. Highly recommend🫶

Staff was friendly, super easy and convenient check in and check out, free water bottles, convenient location

No fridge or microwave in room

Very nice little rooms, would recommend if needed a place to stay for a couple of days.

Location

Price

- position - pillow - restaurant pub elefant and castle downstairs open till 3 , good staff and good food

I honestly don’t understand how this hotel can possibly be rated 4 stars. The check-in is practically self-service, the staff at the desk are unprofessional and completely unhelpful. The rooms smell, are covered with old carpet, have no minibar, and feel outdated and neglected. But the worst part: they don’t clean your room! When I asked at reception, I was told housekeeping only comes every 3 days — something I have never experienced in my life, and I’ve traveled all over the world, including poorer countries where daily cleaning was always provided. On the third day, after insisting, they said they would “tidy up” the room. When I came back, the bed was barely made, the bathroom hadn’t been cleaned, and the towels were not changed. Absolutely unacceptable. To make matters worse, when I asked about finding a bank, the receptionist told me everything was closed because it was a holiday — without mentioning that it was only in their area, and that I simply needed to go a bit further. This hotel is a complete disaster. For this price, go somewhere else — even a hostel would offer the same (or better) quality.

Location

The rooms and hallways are not modernized. They are old. There was a cleaning problem in one of the bathroom drains. The bed we slept in was two single beds pushed together, which makes it uncomfortable.

Location, staff, clean

Room furniture —chair needs to be replaced

Spacious room, very quiet at night and a great location that was very walkable and close to trains. Bathroom was clean. Especially liked the water bottle refill station located on each floor.

Despite there being two clerks in the lobby, I was asked to check in, make a room key and check out through a computer in the lobby. This was a longer process than simply having the person at reception do it.

Proximity to area attractions

Front staff can be more welcoming Small cramped but clean rooms with all amenities

The Elephant and Castle restaurant is good value and the food is good

Hotel is several decades past its refurb date. Rooms are shabby and the decor overall is gloomy. The rooms are ridiculously cold (in August!) with no functioning heating from the AC - I ended up shopping for a space heater. Elevators are antiquated and scary. Housekeeping remembered to make up my room just once in a five day stay.

Just the location, nothing else.

The experience was terrible. The photos they publish do not belong to this hotel, but to another with the same name located across from Trump Tower. The cleanliness was awful: we found a pizza box inside the room, the curtains were dusty, and there was a strong smell of humidity. Everything looked dirty and neglected, from the hallways to the common areas, which also had a musty, old odor. The front desk service was equally poor; the check-in was done in a very unprofessional and careless manner. In conclusion, this was the worst hotel I’ve ever stayed at. I would not recommend it to anyone, especially considering the price they charge.

What I appreciated the most was the hotel’s central location, which made it really easy to explore the city on foot and reach the main attractions

The room was disappointing: stained carpet, worn-out furniture, and a space much smaller than advertised in the photos. For the quality offered, the price felt unreasonably high. On top of that, parking wasn’t on site but in a partnered lot about a ten-minute walk away, which was quite inconvenient.

The location was excellent, the parking discount was cost effective and the staff were very knowledgeable and helpful.

Nothing

Great location.

Mold in all the vents in the room. Room smelled moldy, bathroom sink leaked all over the floor. Laundry room was directly across the hall from our room. There were non-staff doing laundry and hanging out in there constantly! Very loud!

The property is in a great location. Walking distance from multiple stores and restaurants. The parking garage they tell you about is at least a 5 min walk so be prepared for that.

I didn’t like that you don’t have a refrigerator or a microwave in your room. I’ve paid less for high end rooms with all the amenities. Maybe the hotel should offer the microwave upon checking in as I was unaware you had to “order” a microwave prior to.