Reviews of Clarion Pointe Downtown 3 stars
454 James St., Syracuse, NY 13203, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified review10/10, Dave was excellent in accompanying all our needs over the 2 days we stayed. Rooms were clean and tidy, and the location is about a 10 minute walk to popular pubs and sights in downtown. Ideal for the price- 3 Irish Students
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBed was very comfortable .
TV/WI FI Would not work and breakfast was skimpy
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe vending machine was nice
I left my charger in the room when I checked out and I called 3 times they keep telling me they will look and it's a different person each time. The curtains don't close all the way The bed was dirty
Thank you for your recent stay with us and the feedback. However the staff has checked this room multiple times and have not found any charger. Kudos to the staff for helping. Please note the Hotel is not responsible for left behind items, but we are always willing to help where we can.
Thank you for your recent stay with us and the feedback. However the staff has checked this room multiple times and have not found any charger. Kudos to the staff for helping. Please note the Hotel is not responsible for left behind items, … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewConveniently located downtown, and secure. Room was recently remodeled.
N/A
Thank you for your recent stay and the great review and feedback. We hope to see you again.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff was good Bathroom clean
Location not safe feel Room small Cobwebs on ceiling and flies Breakfast limited
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our Hotel Services wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI the location of the property was pretty good
The room was dirty and stinky, I saw multiple houseflies in the room and bathroom, stain on the couch and hair all over the place. I was moved to a different room where I saw a centipede crawling out of the room under the door l. Couldn’t stay had to check out same night.
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our Hotel Services wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewthe breakfast
the smell of sea food in the hallways it stink
We sincerely regret that your experience was less than perfect. We care deeply about our Valued Guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.
We sincerely regret that your experience was less than perfect. We care deeply about our Valued Guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive ex… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewRooms was clean. Beds were comfortable. The room smelled stagnant when we first entered,but that went away once we turned the air on. The breakfast was lackluster. Not a lot of selection.
Breakfast could have been better.
Thank you for your recent stay with us and the feedback. Hope to see you again soon.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewOnly downside is the location. Otherwise more than acceptable for the price.
See above
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewThe staff was very friendly and always willing to help
The breakfast was not so good.
Thank you for your recent stay with us and the feedback. Hope to see you again soon!!
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThank you for your recent stay with us and the review. Hope to see you again soon!! :)
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe prices are good
The room smelled like a bit smoky. The breakfast was ok
Thank you for your recent stay with us and the review. We will certainly check the room. Appreacite the feedback. Hope to see you again soon!! :)
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewAbsolutely nothing. Was there 10 minutes and left. Very unsafe, was approached by somebody in the parking lot, trying to get into our car. Had to be buzzed into the hotel and then when we got to our room, our window was unlocked, the screen had been cut, and there was smears all over the headboard. The property agreed to only charge us one night and we were charged an additional $125 over the one night cost two weeks later. We did not make a big deal of the room or safety concerns while we were there as we thought the property was taking care of the credit card charges. How wrong I was. If you were in this area, I would stay anywhere else but here.
Safety and cleanliness
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. We wish you well and good luck in your future travels...
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectatio… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewBreakfast room was very small, the breakfast options were just okay.
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations.
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectatio… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewSpacious clean room with very comfortable bed.
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGentleman behind the counter the night we checked in was super kind and awesome to talk to! Great service
Was just hard to find
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe lovely lady on reception was ace. Beds were very comfortable.
Location - it was not a very pleasant area to stay in.
Thank you for your recent stay with us and the kind words about the the staff. We hope to see you again.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe area was bad. Seed and pee smell all over the facility
Thank you for the feedback. However this is such a false statement. We wish you well and good luck in your future travels....
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe front desk staff were engaging and pleasant, and the room was immaculate!
1 pillow had a stain and should have been changed out.
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in our Hotel. Our entire team here at Clarion Pointe works hard to deserve your loyalty.