Reviews of DoubleTree by Hilton Hot Springs 4 stars

The lake and lounging areas

Breakfast cost and pool closed early on sunday

Room was very quiet, bed was comfortable.

Ice machine on the floor of our room was not functioning the whole stay, the air conditioner works great unfortunately it blows in the direction of the bed, the pool was a bit cloudy (the filter was not running when we were out there on Saturday afternoon.

The property sat right beside a waterfront. They had a beautiful seating area but the water. It was very pleasant. Everything was very clean and new. The staff was awesome and welcoming. 10 out of 10

The staff is very nice, the rooms are very clean, easy access to the property and everything is just amazing.

N/A

Location was awesome! Loved the lake view. The beds were comfortable.

The pool was filthy. Lots of bugs on top and the bottom was really dirty. There was trash laying around the pool area on tables and right beside the pool. There was no continental breakfast. For the price of our stay, it could have been included. There was a restaurant on site, but was very expensive. There were 4 of us in the room and we had to ask for towels. If it's a double queen room, why not put 4 towels in the room to begin with?

It was in a great location and very clean

I reservation was cancelled, so I ended up having to pay more

Very clean. Nice amenities and great staff

It was great

There’s not one thing I could say about this visit, property, room, amenities that wouldn’t be absolutely complementary of the staff and the great service we received.

The only thing I didn’t like was that there wasn’t free coffee in the lobby, but I understand. It’s offered in the rooms and it’s for sale in the dining room so I get it. Don’t like it, but I get it.

location

the pool needed to be cleaned, water was not clear, stuff floating in it

Clean, staff was friendly and loved the location

We went through Booking.com When we arrived we had an exercise room with weights and exercise bike! Terrible. Paid for a king suite with balcony. We requested a new room. We had to settle for a double queen room, no balcony. The hotel was very easy to work with and took care of us even comped us breakfast! We will not use Booking. Com again!

They put me in the wrong room. I paid extra for a nicer room that they said wasn't available. We checked into the double queen, went to dinner, and came back to the room. They called at 9:15 to see if we were coming to check in for our reservations. We had been there since 4! They said they were sorry they had put us in the wrong room, under the wrong reservation, and that our nicer room was available. We switched because I wanted to drink coffee on the balcony the next day. So we packed up our stuff and moved to the other room. It's highly annoying and ridiculous! I have no interest in ever returning. The night guy was sweet, but the guy when we checked in was inadequate. I told him we had a king with a balcony. I told him we paid 60 bucks extra for the upgrade. He said sorry and then offered me a cookie. Um, wow!

Location was ok. Not near enough to town for the price though.

Didn't get breakfast. First hotel I stayed in at this high a price and I did not receive free breakfast.

Noise from kids

Being on Lake Hamilton, the view towards the East was nice.

The pool was not clean, very cloudy water and ants everywhere. Hundreds of ants were at the shallow end entrance and they were also floating throughout the pool.

The facilities were excellent.

Nothing.