Reviews of Quality Inn & Suites Syracuse Fairgrounds 3 stars
100 Farrell Road, Liverpool, NY 13209, United States
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewMy room was very attractive and nicely designed. The eating area was very attractive and had more than adequate seating. It was easy to get to, right near the highway. I love the waffles for breakfast.
There was a problem with the toaster in the dining area which didn't seem to be working properly. It needs to be replaced.
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewI liked how they worked with me.
No elevator. Next time I will ask for the ground floor. I have bad knees and it was hard climbing stairs..
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewin booking it was 149$ but when registering they took 199$ but it is not specified anywhere they explained that it is a deposit although in the Deposited there was no promise nothing was specified I want them to return this money to me I do not smoke and did not smoke in the room the price they said that in 4 days but the money did not arrive losih in 2 weeks
in booking it was 149$ but when registering they took 199$ but it is not specified anywhere they explained that it is a deposit although in the Deposited there was no promise nothing was specified I want them to return this money to me I do not smoke and did not smoke in the room the price they said that in 4 days but the money did not arrive losih in 2 weeks
Hello MAKSAT, Thank you for sharing your feedback regarding the discrepancies in your booking and the deposit process. We understand how important transparent communication is for our guests. It's essential to clarify any concerns with the management team regarding deposits and billing, as they are best equipped to address your situation directly. We appreciate your input and hope for an amicable resolution for you soon.
Hello MAKSAT, Thank you for sharing your feedback regarding the discrepancies in your booking and the deposit process. We understand how important transparent communication is for our guests. It's essential to clarify any concerns with… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewPoor breakfast variety
Hello HASAN, Thank you for your feedback regarding the breakfast variety during your stay. We continuously evaluate our offerings, and your comments are valuable in helping us improve. We hope you'll consider staying with us again in the future to experience any updates we may make based on guest preferences. Your insights help us create a better experience for all guests.
Hello HASAN, Thank you for your feedback regarding the breakfast variety during your stay. We continuously evaluate our offerings, and your comments are valuable in helping us improve. We hope you'll consider staying with us again in… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocations.
Check in was the worst experience ever, not to mention I got a handicapped room and the hotel was less 10% occupancy. Room smelled like mold, shower was awful!Never again!
Hello john, Thank you for sharing your feedback about your recent stay. We aim to provide a pleasant experience for all guests, and it's disappointing to hear about your check-in experience and the issues with the room. Your comments regarding the odor and shower will be reviewed with our team to ensure we continuously improve. We appreciate your insights and hope you'll consider us in the future.
Hello john, Thank you for sharing your feedback about your recent stay. We aim to provide a pleasant experience for all guests, and it's disappointing to hear about your check-in experience and the issues with the room. Your comments r… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewOkay
Very rude woman at the front desk. Check in was a bad experience. This woman is very bad. She treated myself and others terrible
Hello Benedict, Thank you for sharing your feedback about your check-in experience. We take guest concerns seriously, and we will be sure to address this matter with our front desk team to ensure a more positive atmosphere for all future guests. We appreciate your comments and hope that despite this issue, you found other aspects of your stay enjoyable. Your insights are valuable in helping us improve.
Hello Benedict, Thank you for sharing your feedback about your check-in experience. We take guest concerns seriously, and we will be sure to address this matter with our front desk team to ensure a more positive atmosphere for all future g… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewI was charged 315.00 for these dates 8-10th that i didnt stay there i left on the 7th
Ill be making a police report
Hello Diaz, Thank you for sharing your concerns. We understand that discrepancies in billing can be frustrating. Please reach out to our management team directly to discuss your experience and the charges. They will assist you in clarifying any misunderstandings regarding your stay and billing details. We appreciate your feedback and hope you find a resolution.
Hello Diaz, Thank you for sharing your concerns. We understand that discrepancies in billing can be frustrating. Please reach out to our management team directly to discuss your experience and the charges. They will assist you in clarifyin… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewNo microwave in room, lobby was dark and outdated. Coffee machine neeed cleaning. Breakfast was very minimal.
Hello Thomas, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the room amenities and the lobby ambiance, as well as the breakfast selection. Your observations are valuable and have been noted for consideration. We strive to provide a comfortable experience for all our guests, and your insights will help us improve our services. We hope to have the opportunity to welcome you back in the future for a better experience.
Hello Thomas, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the room amenities and the lobby ambiance, as well as the breakfast selection. Your observations are valuable and have been not… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewBreakfast
Very rude to me i never felt disappointed ever and disrespected
Hello Diaz, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations and that you felt disrespected during your stay. We take guest feedback seriously and will share your comments with our team to improve our service. Ensuring a positive experience for our guests is our priority, and we appreciate your insights.
Hello Diaz, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations and that you felt disrespected during your stay. We take guest feedback seriously and will share your comments wit… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewBreakfast
I found roches and the chair was broken and the refused to give me back my deposit they said i never paid from 6-8 of 166.00
Hello Diaz, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Hello Diaz, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is o… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewBreakfast and the cleaning crew
Tasha was very unprofessional with me and didn't serve me right and friendly she's the first thing people see when coming in She is supposed to smile and be friendly to EVERYONE not just who she chooses
Hello Diaz, Thank you for sharing your feedback regarding your experience at our hotel. We take all guest concerns seriously, and your comments about Tasha's service will be noted. It's important to us that every guest feels welcomed and valued upon arrival. We appreciate you bringing this to our attention and are always looking for ways to improve. Your insights regarding breakfast and the cleaning crew are also noted, and we will continue to enhance our services for future guests.
Hello Diaz, Thank you for sharing your feedback regarding your experience at our hotel. We take all guest concerns seriously, and your comments about Tasha's service will be noted. It's important to us that every guest feels welc… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewBreakfast
Tasha wasn't nice and professional with me I'm already going through it seriously I felt unwanted here
Hello Diaz, Thank you for sharing your experience. We take guest feedback seriously as it helps us improve our services. We're sorry to hear that your interaction with our staff did not meet your expectations and that you felt unwelcome. Your comments about breakfast are also noted, and we will review them to ensure a better experience for future guests. We appreciate you taking the time to provide your insights.
Hello Diaz, Thank you for sharing your experience. We take guest feedback seriously as it helps us improve our services. We're sorry to hear that your interaction with our staff did not meet your expectations and that you felt unwelcom… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in May 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe room was very clean and comfortable.
The property had trash all over, and some guests were even lounging inappropriately in the hallway (literally across from mt room.).
Hello Christopher, Thank you for your feedback. We're glad to hear you enjoyed the cleanliness and comfort of your room. We appreciate your comments regarding the common areas, as they help us identify where improvement is needed. We strive to create a pleasant environment for all guests, and your observations will be taken into consideration for our ongoing efforts to enhance the overall experience. Thank you once again for sharing your thoughts.
Hello Christopher, Thank you for your feedback. We're glad to hear you enjoyed the cleanliness and comfort of your room. We appreciate your comments regarding the common areas, as they help us identify where improvement is needed. We s… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewNot much
The water was brown , the water pressure was awful , super inconvenient having to walk all the way around the building to our room couch had stains the shower smelled like sewage water and I paid 150 dollars for one night on a Tuesday at possibly one of the grossest buildings I’ve been in the water really grossed me out it was brown in the sink
Hello Jacob, Thank you for sharing your feedback. We understand that your experience fell short of expectations, and we appreciate your insights regarding the water quality and room conditions. Each comment helps us improve our facility and services for future guests. Your concerns will be reviewed by our team to enhance the guest experience moving forward. We value your input and hope you might consider staying with us again to see our progress.
Hello Jacob, Thank you for sharing your feedback. We understand that your experience fell short of expectations, and we appreciate your insights regarding the water quality and room conditions. Each comment helps us improve our facility an… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe beds were very comfortable. Looks like they’re attempting to update a pretty lackluster hotel.
There are gaping holes in the cieling of the hallway with falling debris. Continental breakfast could use some basics like coffee cups, cereal bowls, fresh milk for coffee and cereal.
Hello Jaimi, Thank you for sharing your observations. We're glad to hear you found the beds comfortable and appreciate your feedback on the continental breakfast and hallway condition. Your comments are valuable to our ongoing efforts to improve our guest experience. We hope you will consider staying with us again in the future to see the progress in our updates.
Hello Jaimi, Thank you for sharing your observations. We're glad to hear you found the beds comfortable and appreciate your feedback on the continental breakfast and hallway condition. Your comments are valuable to our ongoing efforts … Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified review