Reviews of Red Roof Inn & Suites Cincinnati North-Mason 2 stars
8870 Governors Hills Drive, Mason, OH 45249, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe AC worked very well. The bed was comfortable. Shower pressure was great. The room was clean.
The strong smell of cigarettes 🤢. The flat pillows. The unpainted chipped walls in the room. No breakfast at this location.
Dear Rachel, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cincinnati North-Mason. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our comfortable bed, great shower pressure and clean room. You indicated that you were unsatisfied with the odor of the room, flat pillows and the other concerns you mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell Red Roof Management RediResponse Specialist
Dear Rachel, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cincinnati North-Mason. It is very rewarding to read that you had a great enco… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation
Smelled like marijuana, air conditioning the lowest setting and wouldn’t change. Either ice cube or burning up and stinking.
Dear Michelle, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Cincinnati North - Mason. I am sorry to hear that your stay fell short of your expectations due to the state of the air-conditioning unit and the smell you mentioned. We are truly disheartened to read your comments. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours, Devine Red Roof Management RediResponse Specialist
Dear Michelle, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Cincinnati North - Mason. I am sorry to hear that your stay fell short of your expectations due to the state of the air-conditio… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewVery nice staff and very clean and great location will definitely stay again
Dear Gearhart, We’re so delightful you shared your feedback following your stay at Red Roof Inn & Suites Cincinnati North - Mason. Your positive feedback regarding 10/10 experience with our welcoming hotel is very much appreciated, we are happy to see you were satisfied and comfortable with our location and services during your stay. We aim to deliver a positive experience for all our guests and we're delightful you were satisfied with your stay. We’d love to welcome you back to this location or any of our other Red Roof properties. Should you be planning a future visit. Thank you and take care, Shemar Red Roof Management RediResponse Specialist
Dear Gearhart, We’re so delightful you shared your feedback following your stay at Red Roof Inn & Suites Cincinnati North - Mason. Your positive feedback regarding 10/10 experience with our welcoming hotel is very much appreciated… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLoved that the location was just off the highway and only one exit away from Kings Island and the Cincinnati Open tennis courts. There were plenty of options for dining within walking distance or a short drive away. The cleaning staff did a great job and both check in and check out went smoothly. Laundry machines and the ice machine were working and readily available anytime. Overall a pleasant stay with the location and price being the main draws.
There was no breakfast. The pool looked a little rough. A lot of dogs. It didn’t bother us but if you have allergies, probably not the best place for you. There were all sorts of people staying, some pretty sketchy looking people staying long term. You could occasionally hear yelling and screaming from the hallways or see them hanging out the windows smoking.
Dear Anonymous, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cincinnati North - Mason. It's wonderful to hear the location and value met your needs and that you found our property convenient. We acknowledge your concerns about the breakfast, the condition of the pool, the presence of pets, and the atmosphere and we sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Ann Red Roof Management RediResponse Specialist
Dear Anonymous, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cincinnati North - Mason. It's wonderful to hear the location and value… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe room was spacious and clean and very comfortable. The staff was very friendly and helpful. The location was perfect for needs.
we only had a problem with the deadbolt on the door and how the door opened. But we were fine about it.
Dear Anonymous, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cincinnati North - Mason. Thank you for sharing your positive experience. We're delighted that our spacious, clean, and comfortable rooms, along with our friendly and helpful staff, met your expectations. We're also glad that the location was perfect for your needs. However, we do apologize for the issue with the deadbolt and door you mentioned. Thank you for choosing Red Roof and for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Erika Red Roof Management RediResponse Specialist
Dear Anonymous, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cincinnati North - Mason. Thank you for sharing your positive experience. We're delighted that our spaciou… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewthe location was wonderful
It had a horrible smell in the hallways and in the room. The floors were scratched and there were chunks taken out of the main door as if an animal was trying to get out. Same with the bathroom door.
Dear Wilkinson, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cincinnati North - Mason. I am happy to hear that you found our location to be wonderful, however, I am truly sorry to hear about the unpleasant experiences you encountered during your stay. We strive to provide a comfortable and welcoming environment for all our guests, and it's disheartening to learn that we fell short of your expectations. Please accept my sincere apologies for the odors in the hallways and your room, as well as the damage to the doors and floors. We will take your comments into consideration to make improvements for all our guests in the future. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Sharma Red Roof Management RediResponse Specialist
Dear Wilkinson, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cincinnati North - Mason. I am happy to hear that you found our location to be wonderful, however, I am truly s… Show more
Reviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewAbsolutely nothing...
Nothing
Dear Lundy, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Cincinnati North - Mason. I'm very sorry to hear about your experience. Your feedback is important to Red Roof, and we regret that this was your takeaway from your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Very truly yours, Erika Red Roof Management RediResponse Specialist
Dear Lundy, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Cincinnati North - Mason. I'm very sorry to hear about your experience. Your feedback is important to Red Roof, and we regret … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe price and location
The walls had stains could have been cleaner. No breakfast
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Cincinnati North - Mason. It's good to know the price and location met your expectations. I am sorry to hear about the cleanliness issues and the stains on the walls. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope to see you again soon. Very truly yours, Rey Red Roof Management RediResponse Specialist
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Cincinnati North - Mason. It's good to know the price and location met your expectations. I am sorry to hear about the clea… Show more
Reviewed: 11 August 2025 · Stayed in June 2025
Verified reviewif you're looking for budget-friendly, pet-friendly accommodations near attractions like Kings Island. You'll likely experience friendly staff, basic but functional rooms with the essentials, and the freedom to bring your furry friend.
Be prepared for cleanliness variability, don’t count on a free breakfast, and brace for basic aesthetics and occasional weird smells. It's a bit like that quirky friend who's generally solid...but occasionally forgets to shower.
Dear Robert, Thank you for taking the time to share your experience at Red Roof Inn & Suites Cincinnati North - Mason. We are glad you found our staff friendly, the location convenient and pet-friendly approach. Our goal is to make traveling with pets as easy and affordable as possible. However, it's disappointing to hear that the cleanliness did not meet your expectations and the lack of breakfast. We value your input and will carefully review the details of your stay to identify areas where we can improve. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Viktor Red Roof Management RediResponse Specialist
Dear Robert, Thank you for taking the time to share your experience at Red Roof Inn & Suites Cincinnati North - Mason. We are glad you found our staff friendly, the location convenient and pet-friendly approach. Our goal is to make tra… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewRoom was nice and a good value for the price
Room was fine except for TV/remote/channels. Breakfast ended too early for me to try.
Dear Elizabeth, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cincinnati North - Mason. I'm glad you found the room nice and a good value for the price you paid. I'm sorry to hear about the issues you experienced with the TV, remote, and channels and that the breakfast hours were not convenient for you. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future. Sincerely, Rey Red Roof Management RediResponse Specialist
Dear Elizabeth, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cincinnati North - Mason. I'm glad you found the room nice and a good value for the price you paid. I'm… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewFront desk staff was friendly
First floor smelled very bad, especially in the side entrance walking in from back of building and halls. Burn marks in the blankets, as well as a golden yellow stain on the sheet. The shower barely drained.
Dear Casey, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cincinnati North - Mason. I am very sorry to hear about the cleanliness issues you experienced during your stay, including the unpleasant smell, stains, and slow draining shower. I appreciate you mentioning the friendliness of our front desk staff. Our goal is to provide a clean and comfortable stay for all our guests and we're we're disheartened that we did not achieve this during your visit. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Joe Red Roof Management RediResponse Specialist
Dear Casey, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cincinnati North - Mason. I am very sorry to hear about the cleanliness issues you experienced during your stay, in… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe bed was comfortably
Na
Dear Lisa, We appreciate you leaving a review on your experience at the Red Roof Inn & Suites Cincinnati North - Mason. It's wonderful to know you appreciated the bed's comfort during your stay. We strive to ensure our guests have a pleasant and relaxing experience, and your positive comments are truly encouraging. Thank you for sharing. Your feedback is invaluable to us at Red Roof. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Matthew Red Roof Management RediResponse Specialist
Dear Lisa, We appreciate you leaving a review on your experience at the Red Roof Inn & Suites Cincinnati North - Mason. It's wonderful to know you appreciated the bed's comfort during your stay. We strive to ensure our guests h… Show more
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewStaff, location, area. I like that pets stay free. I like the pricing here for the value. The rooms, even the ones that arent as nice, are better than majority of red roofs i've stayed at. Pretty good rating for a red roof, too.
Been coming here off and on for 3 months. Entire time, they STILL give out lids too small for their disposable coffee cups. Why? they're unusable. It's ridiuclous. Rooms dedicated for pet owners are much less clean than the ones they keep for people without pets. Makes sense to a degree. But my pet isn't a mess maker and I dislike being sidelined in the worst rooms.
Dear Molov, Thank you for sharing your experiences during your stays at the Red Roof Inn & Suites Cincinnati North - Mason. I'm glad to hear that you appreciate our staff, location, pet-friendly policy, and value. We strive to provide good quality and pricing. I'm sorry to hear about the issues with the coffee cup lids and the cleanliness of pet-designated rooms. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-lee Red Roof Management RediResponse Specialist
Dear Molov, Thank you for sharing your experiences during your stays at the Red Roof Inn & Suites Cincinnati North - Mason. I'm glad to hear that you appreciate our staff, location, pet-friendly policy, and value. We strive to prov… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation, They made sure I got a 1st floor room as I requested.
They didn't have a breakfast.
Dear Tonya, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cincinnati North - Mason. It’s wonderful to know you appreciated our convenient location and that we fulfilled your request for a first-floor room. We aim to make every stay as comfortable as possible. We understand your disappointment regarding the lack of breakfast. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future. Sincerely, Rey Red Roof Management RediResponse Specialist
Dear Tonya, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cincinnati North - Mason. It’s wonderful to know you appreciated our convenient… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewFront desk was very friendly
The couch was stained the bed felt like you was laying on a box spring AND THE HALLWAY SMELLED LIKE WET DOG GROSS
Dear Shannon, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cincinnati North - Mason. I was happy to read our front desk staff was friendly. However, you mentioned the couch was stained and the hallway smelt unpleasant. Feedback from our guests is always welcome at Red Roof as we strive towards continuously improving the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-lee Red Roof Management RediResponse Specialist
Dear Shannon, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cincinnati North - Mason. I was happy to read our front desk staff was frien… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewClose to kings Island ( 10 minutes without traffic). Beds were firm comfortable for me not the wife 😅. Outdoor pool available but we didnt use. Friendly staff and rooms were relatively quiet.
No breakfast, there are vending machines
Dear Terry, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cincinnati North - Mason. We're delighted to hear that our proximity to Kings Island suited your needs, and that you found the beds comfortable. We appreciate your feedback regarding the firmness of the beds and will consider this for future improvements. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. We look forward to hosting you again in the future. Sincerely, Rey Red Roof Management RediResponse Specialist
Dear Terry, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cincinnati North - Mason. We're delighted to hear that our proximity to Kin… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewIt’s was clean tbh I have no complaints
Cleanses no bugs quite area
Dear Z, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cincinnati North - Mason. We're thrilled to hear you found your stay clean and satisfactory. It's wonderful to know that our efforts to maintain a quiet environment were noticed and appreciated. We hope to continue to provide great experiences for you. Red Roof and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Devine Red Roof Management RediResponse Specialist
Dear Z, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cincinnati North - Mason. We're thrilled to hear you found your stay clean and satisfactory. It's wonderful to … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewDried blood on my pillow I requested really check-in at 3 when I arrived. I was told my room was not ready. And when the desk clerk, who was present spoke to I presumed the manager on duty, the manager was very indignant, as if I was asking for something that was impossible,
Dear Wick, Red Roof Inn & Suites Cincinnati North - Mason is truly sorry to hear about the dried blood found on your pillow and the issues you faced during check-in. I understand your disappointment and frustration. We strive to ensure all rooms are thoroughly cleaned and ready for our guests, and it is clear we failed in your case. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Jonathan Red Roof Management RediResponse Specialist
Dear Wick, Red Roof Inn & Suites Cincinnati North - Mason is truly sorry to hear about the dried blood found on your pillow and the issues you faced during check-in. I understand your disappointment and frustration. We strive to ensure… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewIt was close to the interstate.
The facilities were run down, smelly, lots of shady people every time we went out, limited morning coffee. We had asked for a rollaway bed and extra towels and the staff never addressed the request. A dirty bucket of mop water sat outside our room all weekend. The doors were not secure - people off the street could walk in without a key.
Dear Laura, Thank you for taking the time to share your experience at Red Roof Inn & Suites Cincinnati North - Mason. I sincerely apologize that your stay didn't meet your expectations. It's disheartening to learn that you felt unsafe due to the condition of our facilities and the individuals around the property. It's also disappointing to hear about the situation you had with your request. We will address these issues immediately to prevent similar incidents in the future. We are always looking for areas where we can improve, and your feedback provides valuable insight. Thank you for choosing Red Roof. If you’re open to it, we’d love to welcome you to one of our other hotels within our family of brands, where we are dedicated to delivering a more positive experience. Sincerely, Viktor Red Roof Management RediResponse Specialist
Dear Laura, Thank you for taking the time to share your experience at Red Roof Inn & Suites Cincinnati North - Mason. I sincerely apologize that your stay didn't meet your expectations. It's disheartening to learn that you fel… Show more