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Reviews of Clarion Pointe Downtown Gatlinburg 2 stars

200 East Parkway, Gatlinburg, TN 37738, United States

#49 of 63 hotels in Gatlinburg

Guests' Choice

Review score

Based on 1008 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.9

  • Facilities

    7.2

  • Staff

    8.3

  • Value for money

    7.8

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 19 August 2025

    7.0
    Good
    • Family with young children
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room with little odor in it

    The lady gave me a room with people already in it and laid down in the bed sleeping, Thank Jesus Christ that I and the people don't get mad about it and I close the door and when back to the front desk with regret about poor customer service 😞

    Stayed in August 2025

  • Reviewed: 11 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The only thing that was not so great was a sort of humid feel in the room and there was a little bit of mold on the lamp for the lights next to the bed.

    It is very close to everything in Gatlinburg. You can literally walk to everything since it’s right at the end.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    8.0
    happy
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    It was a good stay

    Stayed in August 2025

  • Reviewed: 8 August 2025

    6.0
    Other then the smell and othe issues like the door was hard to close and ac wasn’t working
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The smell in one of the rooms we stayed.

    It was close by

    Stayed in August 2025

  • Reviewed: 4 August 2025

    8.0
    Very good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Water did run of shower curtain in floor its dangerous with a kid.

    Loved being right at end of town.

    Stayed in August 2025

  • Reviewed: 27 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Only had a shower hard to bath a toddler in the shower. Parking lot was tight but that’s prolly everywhere.

    Great location to park for the strip and within walking distance for a much better price than other hotels. Was mostly clean looked recently renovated

    Stayed in July 2025

  • Reviewed: 25 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Very clean, and in a good location on the strip. Friendly staff, great breakfast.

    Stayed in July 2025

  • Reviewed: 13 July 2025

    8.0
    Gatlinburg
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Everything was good.

    Location and price was great.

    Stayed in July 2025

  • Reviewed: 13 July 2025

    8.0
    Great place but needs towel racks.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    There was nowhere to hang wet towels or swimsuits. We had to hang towels, washcloths, and swimsuits on chair backs and doorknobs. Only one mirror in the room so we had to take turns in the bathroom. These things seem unimportant until you don’t have them for 4 days.

    Clean room, friendly staff, good breakfast, great location.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    8.0
    We had a good stay and are satisfied with that.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    The entrances were all on the outside, I expected a Hotel. The elevator was outside and very hot inside and it didn't go to the lobby. We had to use 3 sets of stairs to get to the lobby each time we needed to go down there. Also our room wasn't cleaned one day, so I had to go down to the lobby to get more towels and tp. The young lady at the desk was very nice, but the lobby was very warm too. Not very comfortable. Also the pool was across the parking lot from our building and you had to climb a steep hill to get to it, so we didn't use it.

    The room was very clean, but it was a bit smaller than I expected.

    Stayed in July 2025

  • Reviewed: 8 July 2025

    7.0
    It was ok but won’t stay again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was smelly, like musty. There was no fan in the bathroom. There was paint chipped on the bathroom door. The air conditioning smelled musty. The beds were comfortable but the ceiling had moldy water spots with peeling paint.

    We loved the view and the location. It was a gorgeous night. The pool was nice but we arrived too late to swim. We did have some visitors. Momma bear and 2 cubs.

    Stayed in July 2025

  • Reviewed: 6 July 2025

    6.0
    Value for money
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    There was mould on the bathroom ceiling

    We liked the position of the property, close to the main strip but far enough out that you didn’t get the fumes from the vehicles

    Stayed in July 2025

  • Reviewed: 30 June 2025

    6.0
    Great for a family on a budget
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Somewhat outdated and the front staff is not happy to be working there

    Convenient to everything in walking distance

    Stayed in June 2025

  • Reviewed: 30 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The location

    Yes it was comfortable and clean

    Stayed in June 2025

  • Reviewed: 25 June 2025

    7.0
    We come to TN often and this was our first stay at this hotel. I can’t say I would stay again unless they do some updat
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It could use some update. The water pressure was poor. The rooms need updating. The wall paper was pilling off and things just looked worn down.

    Staff were friendly and the breakfast was good. The location was nice as well.

    Stayed in June 2025

  • Reviewed: 24 June 2025

    8.0
    Definitely great next to gatlinburg
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Pool close to town Free parking Good breakfast Staff got everything when needed

    Stayed in June 2025

  • Reviewed: 21 June 2025

    7.0
    This hotel needs some improvements
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night

    The rooms that we were first given were not made, it took several minutes to get assigned to different rooms. No elevators in a 4 story building. Have to get outside when going from the room to breakfast area. Large yellow spots on shower ceiling. Broken toilet paper holder. Rooms very dark. Some USB charger outlets not working properly.

    The deck with a view of the town and a flowering tree was very nice. Location right at the edge of the main tourist area is convenient.

    Stayed in June 2025

  • Reviewed: 20 June 2025

    8.0
    We definitely enjoyed our stay.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Everything was good.

    The location was convenient.

    Stayed in June 2025

  • Reviewed: 13 June 2025

    7.0
    Liked the hotel and location well enough that I would do a return trip to stay there again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The flight of stairs to get to elevator from lobby. Some ceiling paint peeling in room from what looks like maybe roof water damage since we were on top floor.

    Loved the location. Good to walk to town and sights. Room was spacious enough and liked the breakfast bar choices. Staff were friendly and accommodating. Pool looked inviting. Had good parking.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    8.0
    Overall good experience and friendly staff. Great view of the mountains!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    a light in the room didn't work

    location, parking, room size

    Stayed in May 2025

  • Reviewed: 9 June 2025

    8.0
    going back in sept loved it
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    location

    location

    Stayed in June 2025

  • Reviewed: 9 June 2025

    8.0
    Nice
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    They have a beautiful deck that is underutilized. They need to have chairs out there to relax and enjoy the view.

    The staff was extremely pleasant.

    Stayed in June 2025

  • Reviewed: 8 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No complains.

    The beds were very comfy. Everything was clean. The air conditioner worked great, and it kept the room nice and cold like we like it. Breakfast was alright pretty much the same stuff every day and like other hotels.

    Stayed in June 2025

  • Reviewed: 8 June 2025

    7.0
    It was decent .
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    The shower is a walk in but the shower curtain was not conducive for that type shower . It stuff to your body . And got water every where . The bathroom was cramped and our king room wasn’t as updated and the doubles that’s we had family in .

    It was decent .

    Stayed in June 2025

Showing 1 – 25

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