Pool and elevator was down and I felt sorry for the cleaning crew because the had lift the cleaning cart down the stairs

I liked the restaurant onsite

Stayed in August 2025

very outdated.

dinghy

Stayed in July 2023

The staff was very friendly! We had an event at the hotel and we could not asked for things to go any better than they did. I will recommend this hotel to anyone that I know that will be visiting Maggie Valley!

Stayed in August 2025

Poor communication

Poor communication

Stayed in April 2024

The room was dusty, the bed linens were dusty, the towels had stains on them. The shower curtain was yellowish and stained and smelled bad. There was a weird smell in the poorly lit hallway and the elevator. The elevator was SKETCHY!!!! It was loud and clunky and woke us up several times in the night, as our room was directly across from it. There were random stains and scuffs on walls and surfaces in the room and on the curtains. The fridge in our room didn't work. The bathroom ceiling had water damage and peeling, discolored paint. The tile for the shower was pulling away from the wall. The tile had pinkish marks on it and faded writing on one side. The wall behind the toilet also had discolored water damage. The "included breakfast" (if you dare to try it, after seeing how poorly they clean) was a few smashed pre-packaged muffins in basket by what they called coffee. I didn't try the coffee, but my husband braved it. He said it was a bit wayery tasting and had been burning in the pot for a while. He ended up throwing it out. It is important to note that Booking and 3rd party guests are treated differently when these issues are taken to the front desk. They say "you booked through a 3rd party, so..." and totally dismissed it.

Honestly, not much. This hotel left a lot to be desired for its price point. We booked it because it was on our way to the National Park. We were passing through after a long day of driving the Blue Ridge Parkway. We wish we hadn't booked here because it was non refundable... I guess a positive was they had a newly renovated lobby...

Stayed in March 2024

"The reception area was filled with a strong smell of cigarette smoke. Unfortunately, the situation didn't improve when we reached our hotel room. Only two lights were functional in the entire room, and the bathroom light was not one of them. The bathroom itself was in a terrible state, with dried urine all over the floor. The sheets had red and brown stains on them. We immediately decided not to stay in the hotel room and found another place to stay. However, we are still waiting for a refund for the terrible experience we had."

Nothing

Stayed in February 2024

Great location, the hotel was most renovated and clean. The stuff were nice and helpful, the price was good will definitely stay again. Also been right next door to a restaurant was great.

Stayed in February 2024

The woman that checked us in did not take my debt card and said I had already paid. So I took her at her word. So I got a phone call waking me up at 7:30 in the morning to inform me the problem. Did not appreciate that.

Did not eat breakfast

Stayed in January 2024

Only two things: There was a high pitch squeal that we could hear in the room, but believe it was coming from outside the room. TV channel card did not match numbers on tv.

Did not eat breakfast Room was good value and comfortable

Stayed in December 2023

Would have been nice to have room cleaned. At least trash emptied. Also to have soap

Breakfast was good

Stayed in October 2023

Dog friendly and very clean

Stayed in September 2023

Needs major updating. Single elevator was suspect with floor indicator not working.

Location on main road of downtown. Bedding was comfortable. Breakfast was good.

Stayed in August 2023

Restaurant and bar needed longer hours.

Friendly staff

Stayed in July 2023

To be honest, there was nothing I did not like. And I usually always find something.

The hotel seems like it was renovated and the room was updated and very clean. We were on the first floor and were not disturbed by any sounds from the outside. The staff was very friendly and accommodated an extra day stay without issue. I'm not a big Mexican food fan but the attached restaurant was Mexican and the food was spectacular. We would definitely stay here again.

Stayed in May 2023

Asked for trailer accomodations,no effort was made what so ever,staff and manager were rude and bug in room

The location and staff were excellent

Stayed in April 2023

Location was a bit away from the action, but everything else the staff did made up for it

They were accommodating to all the members of our club and had space for us to have a club dinner one night.

Stayed in April 2023

Very Good

Stayed in May 2023

Couldn't turn on air conditioner for air flow

Everyone was so nice and helpful

Stayed in April 2023

nothing really

nice people & great beds.

Stayed in April 2023

The whole hotel was very well maintained and the staff was great

Stayed in December 2022

The whole hotel was very well maintained and the staff was great

Stayed in January 2023

The whole hotel was very well maintained and the staff was great

Stayed in January 2023

elevator never went up.

nice rooms. CONFORTABLE BEDS!!! I'll definitely stay here when come back

Stayed in January 2023

226 was an unfinished room, very used, chipped paint on wall. Not welcoming

location

Stayed in December 2022