Great location, super clean and comfortable

Stayed in September 2025

The room are a bit small

Location is great The staff are friendly The bar, the restaurant and the rooftop are nice

Stayed in June 2025

The shower didn’t have a curtain, so the bathroom floor would get quite wet after each shower. Room cleaning is only provided every three days, and additional cleanings come at an extra cost. The room itself was quite small, but since it was well laid out, it wasn’t a major issue for us. The bed was quite narrow.

Convenient location, though that area in Manhattan can get quite crowded with both locals and tourists. The staff was very friendly, and the room had a well-thought-out layout, which made the stay comfortable.

Stayed in August 2025

Little bit tight around the room. When showering the bathroom floor gets wet.

Location and view from apartment

Stayed in July 2025

Nothing

Convenient and lovely

Stayed in August 2025

The size of the room, the A/C was centralized so I had to call everytime I wanted to get a less cooler room. That was awkward. Also the bathroom has some moss in the pipes so it looks awful sometimes. It’s so small the room that you should forget about a mini cooler or any sort of welcome drink (not even water). They DON’T clean the rooms daily (just once every 3 days) based on some fake environmental benefit. That was bad. Maybe once every 2 days could have been good.

Super good location to move around manhattan.

Stayed in August 2025

Maybe also a Gym in the Hotel?

Amazing interior and very friendly staff. The Cocktail room and rooftop was great. Hope to come back here in the future.

Stayed in August 2025

There can be moments where you're waiting for the elevators to arrive due to the number of guests in the hotel.

The room was beautifully styled and decorated. The bed is comfortable and the bathroom is sizable. We appreciated the fillable water station on our floor and complimentary coffee on the 2nd floor.

Stayed in July 2025

Wonderful view!!! Very nice room! Everything was perfect!!%

Stayed in August 2025

Room was in an amazing location- so close to Broadway and Times Square, as well as subway stops. Despite being so close to the city the room was very quiet. Also, despite being small it is Greta for one person and has heaps of storage nooks built in. The staff was amazing- I got sick while there and they were so accommodating- bringing food up to my room and checking whether I was OK or needed anything.

Stayed in August 2025

Room is small, nowhere to put suitcase.

Fabulous location and friendly staff. The cocktail Bar/restaurant and rooftop bars are excellent. Both the food and drinks are exceptional. We loved it and would stay again.

Stayed in August 2025

The location is super for sightseeing. And the rooftop bar view is amazing... and if you travel with kids, M&M's store is only a 4-minute walk away.

Stayed in July 2025

Friendly staff in the reception.

Stayed in August 2025

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Everything was perfect !

Stayed in August 2025

Amazing stay! Staff were super friendly and helpful. Storage under beds for suitcases, lots of drawer space. Beds were soft and comfortable. AC worked perfect. Great location and view from 18th floor.

Stayed in August 2025

Everything was great

Clean and cool

Stayed in August 2025

Again, I did take the smallest room type at the property so there was mo wardrobe in the room. There was enough space to store your suitcase under the bed and there was one drawer you could fill up with your clothes. If you are ok with that, then, you ll be fine ! ( I was ! ) The hotel has 3 elevators which can get very busy due to the Rooftop Bar at night.

The look and feel of the hotel is really great. The Decor looks just done, fresh, original and cool. I took the smallest room type they offer and, honestly, I felt it was enough. The Bathroom was beautifully done with great taste and decent room. There are double Shades in the room which are controllable digitally, the AC worked just fine and there a safe and a steamer in the room, too. Good insolation, too, taking into account that I was on the 19th floor and there is a Rooftop bar on the 27th. Great views of the city from the room :) The location is simply great if you are looking to stay in Midtown. I was 2 blocks away from Times Square, surrounded by restaurants and Delis.

Stayed in July 2025

NA

My favourite hotel I have stayed in NYC, amazing Hell’s Kitchen location - walkable/subway to everywhere, we got in late so walked to the stardust diner and were local to shows. As a theatre lover this was such a fun hotel to stay in and a gorgeous rooftop - will be staying here when I return to New York

Stayed in July 2025

The room is pokey, having to pay extra for cleaning your room.

Fantastic location, in the heart of Hells Kitchen, Manhattan. A wonderful place to base yourself for a few days. We had a few deliveries too, and the reception staff were helpful in receiving those.

Stayed in May 2025

the hotel room is a bit too tiny, but it makes visiting NYC a bit more authentic

staff, ambience, location, cleanliness

Stayed in August 2025

The room where we stayed was pleasant and clean. The only downside; it was a bit small. However, that did not affect our stay significantly and we will consider booking the same room next time we visit New York. The hotel is located in the heart of Manhattan, making it easy to travel anywhere you may want to go. Broadway and Times Square are right around the corner. The hotel is also next to Emmy Squared, a restaurant serving great burgers and Detroit-style pizza.

Stayed in June 2025

While we appreciated the hydration station near the elevators on each floor, we missed having a small refrigerator.

The Civilian was a perfect base for our week on Broadway. You can walk to any theater in 10 minutes and since most of them are between 8th and 7th Avenues, you don’t have to deal with the crowds at Time Square unless you want to. Lots of restaurant choices nearby. The hotel is well-kept and our room was very comfortable.

Stayed in July 2025

The only down side was staying on the 24th floor, you can sometimes hear the music coming from the 27th floor at night, but overall it wasn't too bad.

The location was perfect, right next to time square and broadway. The employees were absolutely wonderful and accommodating. The beds were very comfortable and the room was perfect. The view from my room was AMAZING.

Stayed in July 2025

The size of the rooms, the fact that housekeeping requires an extra charge

The location, the scenery

Stayed in July 2025