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Reviews of citizenM New York Bowery 4 stars

189 Bowery, Lower East Side, New York, NY 10002, United States

#43 of 429 hotels in New York

Guests' Choice

Review score

Based on 1779 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.9

  • Staff

    9.1

  • Value for money

    8.2

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 1 September 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The room is small but enough for a solo traveler.

    A new and cozy hotel in Bowery with everything you need. The location is good and safe, ccording to my friends’ NYC.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    homeless democrat run area

    free carbonated water on tap - hotel provides glass bottle

    Stayed in August 2025

  • Reviewed: 28 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 7 nights
    • Submitted via mobile

    The walls are a little thin and the HVAC fan wasn't working, but those are minor complaints!

    Great location in the lower east side! I was impressed with the layout of the rooms, which while small, were cleverly designed. The lounge area was great to work from, and the staff were all wonderful.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights

    Nice and central hotel. Even while it was scorching hot. Comfortable beds, clean rooms and everything quite modern. Was able to stream to the tv without any hassle and the AC, lights and shutters were controlled by a tablet.

    Stayed in July 2025

  • Reviewed: 26 August 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Not enough outlets.

    The lobby and amenities were fantastic. Rooftop bar and lower lobby bar. Great decor. Very helpful staff. Clean rooms.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    Wonderful stay, with a beautiful view
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    There’s nothing we did not enjoy

    The fact that I could do anything from the app and/or the tablet in the room. That sleep mode was truly the best, knocked us out so quick.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    Great stay, location in heart of The Bowery area, felt safe walking around.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 7 nights
    • Submitted via mobile

    Few more shelves needed and no tea or coffee making.

    Bed great, very large small room but great view. Wifi and controls worked well. Facilities were excellent

    Stayed in August 2025

  • Reviewed: 21 August 2025

    10
    loved it
    • Leisure trip
    • Family with young children
    • King Room - Panoramic View
    • Stayed 1 night

    nothing

    location, cleanliness, view of the city from the room, quick check in.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    8.0
    Great hotel but be sure about room size and bed accessibility.
    • Leisure trip
    • Couple
    • King Room - Panoramic View
    • Stayed 2 nights
    • Submitted via mobile

    We knew the room was going to be small as we had seen reviews, but although very well designed not being able to access both sides of the double bed was a bit of a problem for us.

    Really clean and buzzy great breakfast which was excellent value and friendly staff. Very modern and really well thought out Design. Lovely roof bar which we enjoyed on both evenings. Had inside and outside locations.

    Stayed in July 2025

  • Reviewed: 19 August 2025

    9.0
    Modern designed cool hotel for young people. Great location
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    The rooms are tiny. Get prepared to wash the teeth right at the door and the bed from wall to wall. Enough if you plan to just sleep at the room . Gym has no water

    Great design, amazing location at soho and village area: shops, bars, restaurants 2 min away. Great rooftop view. Designed cool co-working area. Smart Control panels in the room with different light colors and moods

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    Excellent with great location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Elevator waiting

    Design Bed comfort People

    Stayed in August 2025

  • Reviewed: 15 August 2025

    9.0
    Love this hotel
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No adjoining rooms

    Aesthetic Comfy bed Panoramic view

    Stayed in August 2025

  • Reviewed: 13 August 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Small room

    Very modern and good use of limited space

    Stayed in August 2025

  • Reviewed: 12 August 2025

    9.0
    Great convenient hotel w efficient room design
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    If you get this room size, both people cannot have a carryon luggage suitcase and be able to have it open/accessible...which would be a pain. I think the one way they could potentially improve upon this is to add a large shelf above the bench that is low enough to reach your belongings but high enough to not impede someone putting their luggage on the bench...also it would have to be large enough to hold an open carry on luggage. I was solo so not an issue for me.

    Soft close doors meant I didn't hear anyone coming in and out of their rooms!!! Quiet. Adjustable lighting at mirror was nice., full length mirror. Nice towels and bedding, great view. Automatic curtains and blackout curtains. Easy connection to TV to cast music/media. Appreciated the hooks near the entrance to hang purses/bags. Enjoyed the shower and it was big enough even w the small space -very efficient design. The community space on lower level was nice and the rooftop had great views.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    10
    Perfect landing spot while adventuring in the city
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    We could use a few more hooks in the room

    The perfect cozy room to relax in after exploring the city. Also the perfect location

    Stayed in August 2025

  • Reviewed: 10 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The room Id very too small

    Stayed in June 2025

  • Reviewed: 10 August 2025

    10
    Great Place to stay
    • Leisure trip
    • Couple
    • King Room - Panoramic View
    • Stayed 1 night
    • Submitted via mobile

    No complaints.

    Great room with a view. Everything is controlled with an ipad. Great lounge, well designed, laidback atmosphere. Very good location. Staff is really friendly and helpful overall.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    9.0
    Loved this place, would recommend and and would stay again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    At night it seems a little unsafe because of the overall area so I wouldn’t necessarily walk alone late at night.

    The “living room” and bar area were great. You can get what you need at all hours or do work, hang out. The hotel overall was very clean and inviting and the staff were always so helpful

    Stayed in August 2025

  • Reviewed: 8 August 2025

    10
    Prefect stay
    • Leisure trip
    • Couple
    • King Room - Panoramic View
    • Stayed 2 nights
    • Submitted via mobile

    IPad was broken after 5 minutes and there was not replacement, but could still control everything by phone

    The room, the view, the location

    Stayed in August 2025

  • Reviewed: 3 August 2025

    10
    It was perfect !
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 4 nights

    I didn't like the abscense of coffee maker in the room.

    Stayed in July 2025

  • Reviewed: 2 August 2025

    10
    I stayed at the Citizen M Bowery as a solo traveller, rooms were perfect, bed comfy and toiletries amazing. Location was
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great location, comfortable rooms with nice toiletries, friendly staff and relaxing shared spaces.

    Stayed in July 2025

  • Reviewed: 1 August 2025

    9.0
    Great stay in a good location - we plan to book here again during future visits.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    Maybe a room higher up, but even that would be a small adjustment as our view from the 7th floor was still very good.

    The first impression is that the room is too small for two people, but once you get situated, you realize that the space is designed very well and that you have everything you need. The bed was excellent, as was the shower, and the blinds and small fridge as well as the coffee at the common area all make for an enjoyable stay.

    Stayed in July 2025

  • Reviewed: 27 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    All

    Stayed in July 2025

  • Reviewed: 26 July 2025

    9.0
    Amazing for a city trip! Small, clean, friendly!
    • Leisure trip
    • Couple
    • King Room - Panoramic View
    • Stayed 4 nights
    • Submitted via mobile

    Cocktails could use an upgrade:) at the rooftop bar

    Amazing, wonderful people, wonderful view, everything as described! Loved the breakfast especially for that price in NY. The gym was also great and clean, rooftop has amazing views.

    Stayed in July 2025

Showing 1 – 25

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