No kettle in the room.

Breakfast was excellent and the location was brilliant, everything in easy walking distance. The staff were friendly and helpful. I would stay again.

Stayed in August 2025

Hated the automated check-in system: a pure waste of time and patience when you just want to go up to your room after a long trip. I have to say I did not anticipate the rooms being so tiny. The sink is in the middle of the room, toilette and shower are very small. No way this can fit 2 people EVER.

Perfect location and the staff was always super helpful. The bar staff specially.

Stayed in June 2025

The windows are very thin so the road bellow is very noisy. Especially at night because there are a lot of firetrucks and sports cars reving their engine. It is very bad that the climate controll can not be set to off so there is a constant wind going arround while you sleep.

Stayed in August 2025

I don't understand their parcel policy. I ordered some items from Amazon and I was advised by the hotel staff that if the items were to arrive before the day of my arrival they would be strictly rejected. I had a lot of trouble to get the parcel re-routed for a later delivery and it still arrived 2 days too early. and it was EASILY accepted. I don't know why they would stress me out about it....

fantastic hotel right next to the Chicago River Walk. I like the funkiness and vibrant atmosphere of CitizenM brand hotels and I often stay at them if they are available. This one has an incredible gym which was not your usual hotel fitness room.

Stayed in August 2025

The bed was a little on the hard side. Was very stiff in the mornings.

I love the concept for a single traveller. The room is perfect for one person.

Stayed in August 2025

The WiFi was very spott, which would consistently disconnect.

The comfort of the room was exceptional. I enjoyed the fact that we could adjust the settings of the room through the iPad provided.

Stayed in August 2025

Internet was not great at times.

Loved the modern feel. The staff was great and very accommodating to all my questions and needs. Room was great with the modern touches.

Stayed in August 2025

Rooms are small, but well designed. Although there are a lot of DIY aspects to this hotel, such as for check-in or room cleaning by request only, it is also well-staffed and everyone there is a very helpful. Nice lobby/bar area with lots of different seating areas. Great outdoor deck. The location is excellent- only a block from the Riverwalk and a few short blocks to Millennium Park.

Stayed in August 2025

The bathroom door didn't close well. Also there are very little places to charge the electronics, there should be one near the bed.

The lobby and reception where so pretty. To be able to manage the room with the app or iPad was really smart.

Stayed in August 2025

The rooms are small, parking is in another building across the street and it can be confusing.

Location, location, location. It's walking distance from the art museum, millennium park, the lake, the riverwalk, Wildberry, State Street, and the bean. No one can get to the rooms without a key card. They have bowls, and utensils available for use. The self check in and out. The black out curtains.

Stayed in August 2025

The bed was too hard for our comfort

Excellent location, staff was very friendly and helpful/

Stayed in August 2025

Can’t say I have any complaints

Breakfast was good really enjoyed the options

Stayed in August 2025

City traffic is loud

Efficient and clean

Stayed in August 2025

It was next to Trump Towers

It was colorful, next to the trains. Lovely building and decorations. I loved that I could pick my own floors and views, loved to control everything from my IPAD.

Stayed in June 2025

n/a

Comfortable rooms, black out blinds, quiet, easy to do anything with the tablet

Stayed in August 2025

We never got the wash cloths we needed to request.

The views were breathtaking! Breakfast was amazing!

Stayed in July 2025

Not sure about the ipad controlling things, it seemed to go to sleep very quickly and you had to wake it up all the time but thats a minor thing.

Hotel is in a really good location, on one side of the river, so it's easy to access the other side and any attractions over there. Good breakfast nice bar friendly staff.

Stayed in August 2025

Beautiful property with friendly staff very helpful

Stayed in May 2025

Rooms are very small. I felt like I was in a dorm room. The bed is up against the walls and inside person must climb over outside person to get out. Also no plug right near bed for phones.

Lounge and bar were nice and hotel is in ideal location.

Stayed in July 2025

Location

Stayed in July 2025

Comforter on the bed was too warm for Chicago summers. Would have liked a charging port or outlet next to the bed.

The room was very modern and exceptionally clean. Although the space is small, it is thoughtfully designed to make use of the space and perfect for one person.

Stayed in July 2025

Not a big fan of the iPad controlled rooms, it is unnecessary and certainly not for elderly couples. The rooms are small, and the bed only has one side to get off. Cant open windows so you rely on central AC system which you can adjust with AC but it blows right on your face while sleeping. Pillows are very disappointing

Location is unbeatable, walking distance to everything you need to see. A great air conditioned lounge area next to check in where you can wait until your flight time. Also unique decorations if you are an instagrammer

Stayed in July 2025

Nothing bad to say.

Clean, nice staff, nice view.

Stayed in July 2025

WiFi

Close to The Chicago theatre , Riverwalk . Breakfast was delicious which included made to order coffees . Very modern hotel .. the red carpet took a bit of getting use to but in the end liked the carpet and all the artwork .

Stayed in July 2025