Service lacking in restaurants

Beautiful property and facilities

Stayed in June 2025

The restaurant food was disappointing and expensive. The soundproofing between rooms wasn’t great and we were awoken by someone turning on their bathroom fan every morning which was really loud. Overall, it wasn’t great value for money for us.

It had everything on offer to make a great getaway. The room was spacious, clean and well equipped, there was an amazing view from the main restaurant, private beach, pool, tennis, free bike hire. Free shuttle service into Chatham which was nice. We visited just before the start of the summer season so it was relatively quiet. Sadly, we weren’t lucky with the weather so couldn’t enjoy much of what was on offer.

Stayed in May 2025

Our room was a little small with a poor outlook

A beautiful hotel in a stunning location with superb facilities and super staff

Stayed in October 2024

didn’t like the fact that you couldn’t purchase light items for breakfast or snacks

Stayed in July 2024

There’s really nothing to dislike about this property

The grounds are beautiful, clean and extensive. There were multiple meal options, seating space for relaxing.

Stayed in July 2024

Parking is not ideal

Stayed in September 2023

One of the bedrooms in the hotel a bit small for 2 teenagers.

Breakfast excellent. Expensive but excellent dinner at The Beach House. Friendly staff with good facilities. Very enjoyable stay.

Stayed in July 2023

You'll need a car to get to town, or bicycle would work too!

wonderful location, walking distance to the lighthouse! There's a golf course, if that's what you're into, but the ocean view from my cottage was wonderful!

Stayed in May 2023

mattress was horrible

everything

Stayed in October 2022

That we only could stay one night

The room was beautiful and spacious. View was spectacular. Staff went above and beyond to say hello and smile all over the property.

Stayed in October 2022

Four of the five restaurants were closed. The only one open you couldn’t reserve a table and people not staying there came in for drinks and food which meant residents couldn’t get a table. They should allow residents to reserve a table.

Location and staff

Stayed in October 2024

overused- it was impossible to make reservation for a dinner in any of 3 restaurants. The hotel has wedding parties in the summer which means that there is at least one restaurant not available plus people from outside can come. This means that it feels overcrowded for the hotel guests as 3 times the people are using the facilities. I stayed in the hotel before and it was not as crowded, it felt more exclusive in the past.

great location and super nice beach club

Stayed in August 2023

Considering this hotel costs over $600 a night, is a 5 star hotel, and is rated by Forbes, it was incredibly underwhelming. I have stayed at many 5 star hotels, and I have never slept in a bed so uncomfortable. The mattress was lumpy and it caved in due to overuse. I wouldn't consider myself old, but my back ached both mornings I woke up in this hotel. Seeing how much they charge, they really should invest in new mattresses. Secondly, at check-in, the concierge told me that we have a "property view room." I had no expectations of what this meant because I didn't even remember what kind of room I booked. But since the concierge told me this, I went upstairs and opened the blinds to see the view. I literally laughed out loud because the "view" was the roof of part of the hotel and the rooftop HVAC units. The concierge just should not have said anything at all because this is laughable to be considered a "property view room."

The hotel itself is beautiful, the location is fantastic, and the views are great.

Stayed in October 2023

Sea shell parking was all over our floor

Clean Room

Stayed in September 2023

When we arrived we didn't have a room! They said they didn't get the reservation on booking. After waiting for 30 minutes, they told us that the way they could solve it was that we had to move to another room once. I asked that we wanted to see what they could give, while I looked they deducted the full amount. So they lied that they didn't get the booking because I didn't give my card. You can make mistakes, but it would have been appropriate to apologise.2 days later I indicated that in a 5 star hotel should have apologised and they sent me a champagne the same day :)

Stayed in August 2023

No personal outdoor space or balcony Swimming pool too small for number of residents Inflexible service - had to make a fuss in order to get a spare duvet Sofa bed in suite very uncomfortable Next to golf course with hedge strimmers and lawn mowers starting up at 5.30 am for each of the 5 mornings we were there

Extensive, by the sea

Stayed in August 2023

Wait staff was very friendly, but seemed inexperienced and lacked confidence in some cases. Beach grille closed down early both days which is disappointing as that’s a main attraction.

Great location, beautiful venue.

Stayed in August 2023

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Stayed in March 2025

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Stayed in January 2025

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Stayed in February 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in May 2024