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  5. Reviews of Hilton Vacation Club Charter Club Naples Bay

Reviews of Hilton Vacation Club Charter Club Naples Bay 3 stars

1000 10th Avenue South, Naples, FL 33142, United States

#13 of 54 hotels in Naples

Guests' Choice

Review score

Based on 57 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.4

  • Facilities

    9.5

  • Staff

    9.2

  • Value for money

    8.9

  • Free WiFi

    5.5

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Showing 1 – 25

  • Reviewed: 28 August 2025

    8.0
    Nice place needs an elevator
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King Bed and Two Twin Beds
    • Stayed 4 nights
    • Submitted via mobile

    3 flights of stairs with luggage and small kids is tough

    The apartments are big and have modern updates

    Stayed in August 2025

  • Reviewed: 11 June 2025

    10
    Peaceful relaxing friendly location look no further.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King Bed and Two Twin Beds
    • Stayed 7 nights

    Nothing.

    This is not our first time at the charter club and it won’t be our last. Located in a quiet location close to 5th St and the beach. The condo is fully equipped home from home from hair dryers to ironing boards. Spacious bedrooms-lounge-kitchen. The balconies are 25 feet long with anti-bug screens fitted. The pool overlooks the sea, for us it’s a must we take advantage of the BBQ’s. my son excels his self flipping the steaks. If you like fishing, you can get free rods etc from reception and use their private jetty to fish from. All the staff are excellent. On site parking is free. No smoking policy. But for those who like a nice cigar, just round the corner from the fire station you will find a very friendly cigar lounge. If you’re looking for a peaceful relaxing friendly location look no further. Our next trip is in the diary.

    Stayed in June 2025

  • Reviewed: 26 October 2024

    10
    Perfect from the staff to the accommodation and location
    • Leisure trip
    • Family with young children
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 3 nights

    Nothing

    From meeting the staff on arrival to leaving everything was perfect- no more than perfect I will be returning soon.

    Stayed in October 2024

  • Reviewed: 22 July 2024

    10
    Exceptional service, beautiful condo and excellent location. Highly recommend
    • Leisure trip
    • Family with young children
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 3 nights
    • Submitted via mobile

    Not a negative but would have been good to be able to rent bikes post 6pm to take to the beach but completely understand due to staffing that’s not possible.

    We were in one of the newly renovated condos and it was outstanding. All bedside cabinets had usb charging points and the decor was beautiful

    Stayed in July 2024

  • Reviewed: 26 May 2024

    8.0
    Wonderful staff & location will be back
    • Leisure trip
    • Group
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 7 nights
    • Submitted via mobile

    They accommodation is looking a bit tired but the whole complex is just about to go through z refurbishment. The tiki bar did not stay open in line with the hours displayed which was a little disappointing.

    The staff were excellent especially the ones on the front desk. Location is what you pay for. Pool area lovely & clean

    Stayed in May 2024

  • Reviewed: 14 April 2024

    10
    Perfect place to stay wonderful location
    • Leisure trip
    • Couple
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 1 night
    • Submitted via mobile

    Excellent apartment, friendly staff

    Stayed in April 2024

  • Reviewed: 18 February 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 14 nights

    Very noisy location--busy intersection--trucks, traffic, even hard to cross the street. Then the airport--planes zooming overhead all day. poorly equipped kitchen.

    Stayed in February 2024

  • Reviewed: 10 February 2024

    10
    Excellent place to stay enjoy Naples by the bay not far from downtown clean ample, parking and wonde
    • Leisure trip
    • Family with young children
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 4 nights
    • Submitted via mobile

    Does not apply the place is beautiful. We love the community.

    Excellent location wonderful staff very clean. We go every year in February to the car show on fifth we bring the family go out to dinner and enjoy a few nights. We also vacation two weeks out of the year in July. We are owners of a timeshare at the charter club we love the destination, and the community is wonderful.

    Stayed in February 2024

  • Reviewed: 5 January 2024

    10
    Great place to stay!
    • Leisure trip
    • People with friends
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 5 nights
    • Submitted via mobile

    The beds were very comfortable. Had everything we needed. Quiet location.

    Stayed in December 2023

  • Reviewed: 17 October 2023

    10
    Fabulous.
    • Leisure trip
    • Family with young children
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful, spacious accommodation with a lovely pool.

    Stayed in September 2023

  • Reviewed: 15 September 2023

    8.0
    Great location for Tin City and 5th Avenue
    • Leisure trip
    • Couple
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 6 nights
    • Submitted via mobile

    Restricted river view in blocks six to eleven

    Location and size of apartment

    Stayed in September 2023

  • Reviewed: 11 September 2023

    10
    Great place to stay with great views of the water.
    • Leisure trip
    • Couple
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 1 night
    • Submitted via mobile

    Bit pricey maybe!

    Very good location and easy to find. Plenty of parking spaces and wonderful pool and bar area. Maybe a lite pricey, but super-clean with great facilities - including washing machine, tumble dryer and dishwasher. Also 2 bathrooms! You

    Stayed in September 2023

  • Reviewed: 10 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 1 night
    • Submitted via mobile

    A fantastic one night stay. Large comfortable rooms.

    Stayed in September 2023

  • Reviewed: 30 August 2023

    9.0
    Lovely stay, nice appartement, clean, close to beach
    • Leisure trip
    • Family with young children
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 3 nights
    • Submitted via mobile

    Pool is really small

    Nice appartement close to the beach.

    Stayed in August 2023

  • Reviewed: 25 August 2023

    9.0
    An excellent option and location for Naples, good value for money, great for families
    • Leisure trip
    • Family with young children
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 5 nights

    A bit pushy on checkout, called twice at 10:05am and 10:15am to ask (politely) if we had vacated yet. A bit noisy with almost constant grounds maintenance, hedge cutting, grass cutting, etc.

    Really good space, the kitchen, dining area and living room were excellent size. The balcony was great to sit in the evenings. The resort staff really friendly and accommodating. Free loan of bikes and beach gear. Pool and Hot tub area well maintained, free and easy parking.

    Stayed in August 2023

  • Reviewed: 29 May 2023

    9.0
    Overall very enjoyable!
    • Leisure trip
    • Group
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 3 nights
    • Submitted via mobile

    We enjoyed the apartment. Only one shower worked! A lot of construction going on so the yard outside our bedroom was a continuous line of construction trucks early in am. Very noisy. I’m sure it’s not usually like this, but happened to be so during our stay. The pool was fabulous!

    Stayed in May 2023

  • Reviewed: 27 May 2023

    10
    Great!
    • Leisure trip
    • Family with young children
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 3 nights
    • Submitted via mobile

    is it really a law that 1. children under 14 need to be with an adult at the pool? my 11 year old grandson would have been ok 2. no of your own drinks (in plastic) at pool?

    location great (although near beach might have been better) room size and amenities - nice staff

    Stayed in May 2023

  • Reviewed: 21 April 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 2 nights

    Bathrooms very clean but a bit dated function wise.

    The esthetics, the bike, beach chairs

    Stayed in April 2023

  • Reviewed: 28 November 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 7 nights

    furnishings a little dated

    location, space

    Stayed in November 2022

  • Reviewed: 28 October 2022

    10
    Excellent
    • Business trip
    • Group
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 1 night

    The staff very professional and friendly, especially Marvin Cabrera, Front Office Manager at Charter Club Resort. who went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting

    Stayed in October 2022

  • Reviewed: 30 September 2022

    9.0
    nice place , close to everywhere !
    • Leisure trip
    • Family with young children
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 2 nights
    • Submitted via mobile

    confortable

    Stayed in September 2022

  • Reviewed: 20 September 2022

    10
    Just what the doctor ordered.
    • Leisure trip
    • Family with young children
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 1 night
    • Submitted via mobile

    If I had to complain about something. We wished we could’ve had a better view of the ocean. We stayed on the third floor (no elevator) and our view was obstructed by trees. Still great though.

    Perfect get away! Peaceful and beautiful location and nice and accommodating staff. Spacious units.

    Stayed in September 2022

  • Reviewed: 13 September 2022

    10
    Exceptional
    • Leisure trip
    • People with friends
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 2 nights
    • Submitted via mobile

    service was great! I have my friend 85 years handicapped and our room was in a second floor. the manager did everything possible and find for us first floor. our experience was great

    Stayed in September 2022

  • Reviewed: 15 December 2023

    4.0
    This vacation was a disappointment
    • Leisure trip
    • Family with young children
    • 2 Bedrooms / 2 Bathrooms Condo
    • Stayed 7 nights

    The location was great. I have been coming down there for past ten years I was disappointed this time around. First, The water pressure in the showers were non existent and the water came out brown and yellow at first. The toilets wouldn't flush all the time and if they did you needed to shut the top because the pressure would shoot the toilet water everywhere. Second, The floors were dirty. Regardless if I was bare feet or wearing sox, The bottom of my foot was black. Third, The couch was horrible. The worst ever. Throw the thing out. You couldn't sit on the couch without having the feeling that you were falling off or sliding off. We sat in chairs which comfort isn't the best. Overall, We were disappointed in our stay. It wasn't like the past years where things were working and clean. Hopefully next year it will improve or we might need to start looking for another destination in Naples.

    The location was great. I have been coming down there for past ten years I was disappointed this time around. I liked that parking was available.

    Stayed in December 2023

Showing 1 – 25

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