Reviews of Chalet Motel 2 stars
510 Southeast 3rd Street, Bend, OR 97702, United States

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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewIt was free kids
You can't contact the property email phone nothing
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLarge room and good location.
The room smelled overwhelmingly of bleach, there was hair on the shower walls, and the beds smelled so overwhelmingly musty that the scent clung to my hair, skin, and pajamas. The fleece blanket on one bed was stained and there was a cigarette burn hole in it. Please do not stay here if you have other options.
Thank you for your feedback. While we’re glad you appreciated the size of the room and our convenient location, we’re sorry to hear about the issues you described. We take cleanliness and guest comfort very seriously. The strong bleach smell you noted likely resulted from our housekeeping team’s commitment to sanitation, but we understand that it may have been overpowering and will review our processes accordingly. The other concerns you mentioned—hair in the shower, musty bedding, and blanket condition—do not reflect our usual standards, and we are investigating this matter with our housekeeping staff to ensure it is fully addressed. We always encourage guests to notify the front desk immediately if there are any problems during their stay so we can correct them on the spot. We value all guest feedback as it helps us improve, and we sincerely apologize for any discomfort you experienced. – Eshan Chopra, Management
Thank you for your feedback. While we’re glad you appreciated the size of the room and our convenient location, we’re sorry to hear about the issues you described. We take cleanliness and guest comfort very seriously. The strong bleach sme… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI liked that we were given accommodations when we found we didn't have enough beds and the gentleman at the front desk was helpful and understanding of our situation since we were evacuated from our home due to the flat fire. It was quiet, and the room was dark enough to sleep.
I didn't like the pricing, it was too expensive for the location. The toilet tissue holder was broken, rusted, and cracked around the outside base of the tub. Also, a young man was sitting directly next to our door on his phone adjacent to the vending machine all morning, which made my teen daughter a bit uncomfortable.
Thank you for your review. We’re glad we were able to provide accommodations during a difficult and unexpected time, and we’re especially pleased to hear that our front desk team was helpful and understanding. Our goal is always to offer comfort and support to guests facing emergencies like the Flat Fire evacuation. That said, we appreciate you pointing out the areas where we can improve. We are currently reviewing the maintenance concerns you mentioned, including the toilet tissue holder and the tub base, and will address them promptly. As for the young man near your room, he was a guest waiting on a ride and meant no harm, but we understand how that could feel uncomfortable and will be more mindful of similar situations in the future. Regarding pricing, we do our best to remain competitive with local rates, especially during high-demand periods, but we understand your concern and will take it into consideration. Thank you again for your feedback and for staying with us during such a challenging time. – Eshan Chopra, Management
Thank you for your review. We’re glad we were able to provide accommodations during a difficult and unexpected time, and we’re especially pleased to hear that our front desk team was helpful and understanding. Our goal is always to offer co… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWe actually never stayed in this facility. We arrived and went to our room. Unfortunately it had a strong perfume smell. They gave us another upgraded room. Still smelled like perfume. The owner gladly and apologized returned our money.
Thank you for your honest feedback. While we’re sorry to hear that the scent in both rooms wasn’t suitable for you, we’re glad we were able to resolve the situation promptly and process a full refund. Guest comfort is very important to us, and we understand that sensitivities to fragrances can vary widely. We appreciate you giving us the opportunity to make it right and hope you’ll consider staying with us again in the future under different circumstances. – Eshan Chopra, Management
Thank you for your honest feedback. While we’re sorry to hear that the scent in both rooms wasn’t suitable for you, we’re glad we were able to resolve the situation promptly and process a full refund. Guest comfort is very important to us, … Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNothing its a shit hole.
Flies in the room, sticky carpet, pretty disgusting.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe desk clerk insisted on a $20 cash deposit only refundable after 10:30 the next morning. Gone long before that, she kept my $20. I suspect she’s making tax-free money $20 at a time from unsuspecting customers like myself. I feel cheated.
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewClean, large room and bathroom. Large bed with right firmness. Quiet day and night in my room middle of back row. Excellent long, new desk with chair, worked well both for my computer time and back health. Manger was personable and efficient, available and helpful. The price was right, and for the quality, best value
Everything was clean be and everything worked well.
Thank you so much for your thoughtful and detailed review. We’re thrilled to hear that you enjoyed your stay—especially the cleanliness, room comfort, and quiet environment. It’s great to know the desk setup worked well for both your computer use and back support. We also truly appreciate your kind words about our team. Providing helpful and efficient service is something we take pride in, and I’m glad it made a positive impression. We’re grateful for your feedback and hope to welcome you back again soon! – Eshan Chopra, Management
Thank you so much for your thoughtful and detailed review. We’re thrilled to hear that you enjoyed your stay—especially the cleanliness, room comfort, and quiet environment. It’s great to know the desk setup worked well for both your comput… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewModern fittings, comfortable room, nice touches like real coffee maker with real cups. Good value.
They put me in a smoking room, though non-smoking rooms were available.
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewThe bed was comfortable at least
It was filthy, the carpet turned our feet black, multiple outlets didn’t work in the room and the water was opposite on the faucets and the owner was down right rude and called my face fat LOL
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewMost of the staff we interacted with were kind, there was coffee available in the room, and complimentary shampoo and conditioner were provided – which we appreciated.
Out of all the places we stayed during our U.S. road trip, this was the most disappointing – and unfortunately, not the cheapest either. The room was musty, outdated, and felt neglected. It seemed like they tried to mask the musty odor with heavy air freshener, which only created a stale, perfumed smell. The carpet in front of the bathroom was damp, which made the whole space feel uncomfortable and unclean. We also found a hair in the bed – not exactly reassuring in terms of hygiene. The faucet dripped constantly, making it hard to relax, especially at night. We had booked a single-bed room but were given a twin room instead – with the odd instruction not to use the second bed. That just felt unnecessarily strict and unhelpful. The receptionist wasn’t outright rude, but certainly not friendly or welcoming either. To make things worse, there were no visible instructions or codes for the Wi-Fi in the room.
Reviewed: 27 June 2025 · Stayed in May 2025
Verified reviewLocation
No Breakfast
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewIt was better than sleeping in our car but not by much
The rooms were grungy, I feel the beds were just remade after previous guest stayed, as there were hairs UNDER the sheets. Upon lifting the sheets you will find NO mattress protector and the mattress was stained with piss. Absolutely nasty. The carpets made my feet go black just by walking around and there was what looked like throw up behind the toilet. Also on the bathroom door at the top is written "stoked to be loked". The one good thing about this was we were able to take a nice long shower.
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewI liked the price and the location. And once I booked it, they were responsive when I called to ask about getting a late check-in (after midnight)! And the next morning when I discovered my car battery dead, they helped jump-start my car!
It's old and it definitely shows its age--not that I expected much at this price point. ;) My room was an interesting configuration. It looks like it originally had one bed plus a sitting area. Now the sitting area has a second bed. Like the title says: "Good enough for a place to crash!" :)
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewParking was great. Hot water was actually hot! Refrigerator ad freezer were separate from one another.
Areas of the room were worn and in need of cosmetic restoration.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewStaff is always very friendly and helpful. The location is great and the value is just right for what I needed.
The a/c was a little loud, but i just turned the TV up a little.
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewAfter reserving our room online through booking.com we arrived about 10 minutes ahead of the agreed upon time and we were informed that they had given our room away to someone else. The front desk was very rude and didn't care at all that we had a reservation. We were told that the reservation was irrelevant and they have the right to give it away until we arrive.... We drove through the night since we didn't have a room for the night.
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewThe staff is awesome! Clean rooms, great price, it was everything I needed.
Thanks you
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewRoom smelled good. Sheets were clean. Coffee products in the morning were nice.
Tv did not work but that was a minor fault.