Opiniones del Casa Rosa Inn 2 estrellas

Hello Cesar, Thank you for your feedback and for highlighting our friendly staff, great location, and facilities. We’re very sorry about the mattress issue you encountered — that’s certainly not the standard we aim to provide. Our housekeeping team has been informed, and the mattress has been replaced to prevent this from happening again. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for an even better stay. Sincerely, Casa Rosa Inn

Hello Cesar, Thank you for your feedback and for highlighting our friendly staff, great location, and facilities. We’re very sorry about the mattress issue you encountered — that’s certainly not the standard we aim to provide. Our housekee… Mostrar más

Hello Kendy, Thank you for your feedback and for noting the cleanliness of our rooms. We appreciate your suggestion regarding remodeling — we’re always looking for ways to improve and will keep this in mind for future upgrades. We hope to welcome you back again soon. Sincerely, Casa Rosa Inn

Hello Kendy, Thank you for your feedback and for noting the cleanliness of our rooms. We appreciate your suggestion regarding remodeling — we’re always looking for ways to improve and will keep this in mind for future upgrades. We hope to… Mostrar más

Hi Núria, Thank you for taking the time to share your feedback. We're glad to hear that you found the beds comfortable and appreciated our location. Also, a big thank-you for your kind words about our staff—they work hard to make every guest feel welcome. We sincerely apologize for the musty smell and the condition of the bathroom. That’s not the experience we want our guests to have. We’ve shared your comments with our housekeeping and maintenance teams so we can address these issues immediately. Your feedback is important to us, and we hope you’ll consider staying with us again so we can provide you with a fresher, more enjoyable experience next time. Warm regards, The Casa Rosa Inn Team

Hi Núria, Thank you for taking the time to share your feedback. We're glad to hear that you found the beds comfortable and appreciated our location. Also, a big thank-you for your kind words about our staff—they work hard to make every… Mostrar más

Hi Federico, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear you enjoyed our location and found it convenient for exploring local restaurants and shops. 😊 We also appreciate your honest ratings on comfort and value—your feedback helps us continue to improve and provide the best possible stay for our guests. We hope to welcome you back to Casa Rosa Inn again soon! Safe travels, The Casa Rosa Inn Team

Hi Federico, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear you enjoyed our location and found it convenient for exploring local restaurants and shops. 😊 We also apprecia… Mostrar más

Dear Patricia, Thank you for your wonderful review and perfect rating! We are delighted to hear that you had an excellent experience with us. Your kind words motivate our team to continue providing top-notch service. We truly appreciate your visit and look forward to welcoming you back soon! Best regards, Casa Rosa Inn

Dear Patricia, Thank you for your wonderful review and perfect rating! We are delighted to hear that you had an excellent experience with us. Your kind words motivate our team to continue providing top-notch service. We truly appreciate y… Mostrar más

Hello Martin, Thank you for your thoughtful review, and we're delighted that you found the room and facilities to be clean and well-maintained. We sincerely apologize for the oversight in assigning your room. Since your reservation wasn't made directly with us, we didn’t receive a clear request for a ground-floor room, but we did make sure to allocate a room with the same type and amenities. Regarding our staff, we do have bilingual team members available to assist guests. Unfortunately, the staff member who was present during your check-in might not have been fluent in your preferred language. However, they made every effort to assist you by using a translation tool to ensure effective communication. We appreciate your understanding and will take steps to improve our service. We hope to have the opportunity to better serve you on your next stay! Thank you, Casa Rosa Inn

Hello Martin, Thank you for your thoughtful review, and we're delighted that you found the room and facilities to be clean and well-maintained. We sincerely apologize for the oversight in assigning your room. Since your reservation was… Mostrar más

Dear Jose Humberto, Thank you so much for your wonderful review! We’re thrilled to hear that you found our location convenient and enjoyed your stay with us, especially the pool amenities. Your kind words mean a lot to our team, and we’re grateful for your recommendation. We look forward to welcoming you back soon. Until next time, take care!

Dear Jose Humberto, Thank you so much for your wonderful review! We’re thrilled to hear that you found our location convenient and enjoyed your stay with us, especially the pool amenities. Your kind words mean a lot to our team, and we’re g… Mostrar más

Dear Sidney, Thank you for your excellent review! For safety reasons, our lobby closes around 11 PM. However, our front desk is staffed 24/7, and the check-in process is conveniently handled through our night window during late hours. We strive to ensure a smooth check-in experience regardless of the time of arrival. We appreciate your understanding and are delighted that you found our rooms to be in excellent condition. We look forward to welcoming you back soon! Regards, Casa Rosa Inn

Dear Sidney, Thank you for your excellent review! For safety reasons, our lobby closes around 11 PM. However, our front desk is staffed 24/7, and the check-in process is conveniently handled through our night window during late hours. … Mostrar más

Dear Bani, Thank you for your feedback. We are glad to hear that you found our location convenient. Regarding the refund, we would like to clarify that your reservation was made through a third-party booking platform. Unfortunately, this limits our ability to issue refunds directly from the hotel. We recommend contacting the booking platform directly for any refund requests. We are very sorry to hear that you found the room to be dirty. Cleanliness is a top priority for us, and we take such concerns very seriously. Our housekeeping team follows strict protocols to ensure all rooms are thoroughly cleaned and maintained. We will investigate this matter immediately to ensure it does not happen again. Your feedback is invaluable in helping us improve our services. We hope you will consider giving us another chance in the future. Best regards, Casa Rosa Inn

Dear Bani, Thank you for your feedback. We are glad to hear that you found our location convenient. Regarding the refund, we would like to clarify that your reservation was made through a third-party booking platform. Unfortunately, this … Mostrar más

Dear Fernando, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. We appreciate your comments and will take immediate action to address the concerns you've raised, particularly with the room condition and the presence of mosquitoes and bugs. Regarding the pool area, we understand that it can become crowded during peak season with families and kids. We are working on better managing this to ensure a more pleasant experience for all our guests. Your feedback is invaluable in helping us improve, and we hope you will give us another opportunity to provide you with a better experience in the future. Best regards, Casa Rosa Inn

Dear Fernando, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. We appreciate your comments and will take immediate action to address the concerns you've rais… Mostrar más

Dear Efrenflores, Thank you for your feedback! We're glad you enjoyed our location and found our staff friendly. We apologize for the delay in getting your room ready and appreciate your patience. We look forward to welcoming you back for an even smoother stay next time!

Dear Efrenflores, Thank you for your feedback! We're glad you enjoyed our location and found our staff friendly. We apologize for the delay in getting your room ready and appreciate your patience. We look forward to welcoming you back f… Mostrar más

Dear Alexia, Thank you for your kind words! We're delighted to hear that you found your stay pleasant and comfortable. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know. We look forward to welcoming you back!

Dear Alexia, Thank you for your kind words! We're delighted to hear that you found your stay pleasant and comfortable. If there's anything else we can do to make your experience even better next time, please don't hesitate to le… Mostrar más

Dear Ana, Thank you very much for choosing to stay at our motel and for taking the time to leave such a wonderful review! We are delighted to hear that you had an enjoyable experience during your stay with us. We greatly appreciate your feedback regarding our housekeeping services. Your satisfaction is our top priority, and we are sorry to hear that we did not meet your expectations in this aspect. Please note that as per our policy, guests are kindly requested to inform us of any housekeeping needs before 9 am in the morning to ensure prompt service. However, we understand that sometimes oversights can happen, and we apologize for any inconvenience this may have caused you. Once again, thank you for choosing to stay with us and for sharing your feedback. We hope to have the pleasure of welcoming you back soon for another wonderful stay! Regards, Casa Rosa Inn

Dear Ana, Thank you very much for choosing to stay at our motel and for taking the time to leave such a wonderful review! We are delighted to hear that you had an enjoyable experience during your stay with us. We greatly appreciate your f… Mostrar más

Hello Fco, Thank you for sharing your experience with us! We're delighted to hear that you found our rooms comfortable and appreciated the quality of our room. Maintaining cleanliness and providing excellent customer service are top priorities for us, so we're thrilled that you found our room exceptionally clean and our front desk team helpful. We hope to welcome you back for another pleasant stay in the future! Regards, Casa Rosa Inn

Hello Fco, Thank you for sharing your experience with us! We're delighted to hear that you found our rooms comfortable and appreciated the quality of our room. Maintaining cleanliness and providing excellent customer service are top p… Mostrar más

Dear Luis, Thank you for sharing your feedback with us. We appreciate your input regarding the price and facilities. Your comments help us understand areas where we can improve and ensure that we continue to provide the best possible experience for our guests. If there are specific aspects of our facilities that you believe could be enhanced, please feel free to share them with us so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Casa Rosa Inn

Dear Luis, Thank you for sharing your feedback with us. We appreciate your input regarding the price and facilities. Your comments help us understand areas where we can improve and ensure that we continue to provide the best possible expe… Mostrar más

Dear Francisco , Thank you so much for taking the time to leave us a review. We are thrilled to hear that you enjoyed your stay, We are always committed to providing our guests with the best possible experience, and we are delighted to hear that we were able to achieve this during your stay. Your feedback is important for us to continuously improve our services. We look forward to welcoming you back soon and providing you with an even more enjoyable stay. Best regards, Casa Rosa Inn

Dear Francisco , Thank you so much for taking the time to leave us a review. We are thrilled to hear that you enjoyed your stay, We are always committed to providing our guests with the best possible experience, and we are delighted to he… Mostrar más

Hello Cesar, Thank you for your feedback regarding your recent stay. We're glad to hear that you appreciated our location and competitive pricing. We apologize for the inconvenience caused by the musty smell you encountered. We take such matters seriously and will address this issue promptly to ensure that future guests have a more comfortable and pleasant experience. Your comments are valuable to us, and we appreciate your input. If you have any additional feedback or if there's anything we can do to make your next stay more enjoyable, please don't hesitate to let us know. We look forward to hosting you again in the future. Best regards, Casa Rosa Inn

Hello Cesar, Thank you for your feedback regarding your recent stay. We're glad to hear that you appreciated our location and competitive pricing. We apologize for the inconvenience caused by the musty smell you encountered. We take s… Mostrar más