None

Excellent

Stayed in August 2025

There was one nuance. I took a room with breakfast. But unfortunately, it is not indicated anywhere that this amount is only $ 15! I encounter this for the first time. Either there is breakfast or there is not. After breakfast, they brought me a bill for $ 190. It was amazing! The staff in the restaurant was very bad and unprofessional. I contacted the hotel manager to resolve the situation. And yes, she resolved it. They did not write off the money from me. Thanks to the manager for resolving this issue. Next time I will not take breakfast at this hotel.

Clean, beautiful and neat!

Stayed in August 2025

The pool. Too hot, not enough chlorine , needs chillers installed in pool

Clean, good vibe, friendly staff

Stayed in July 2025

Great location and customer service was excellent. Big props to the valet and front desk crew!

Stayed in June 2025

Water not draining well in shower

Not applicable

Stayed in July 2025

The front desk was amazing! Rain helped us out so much! 10/10 would visit again. If companies hired more individuals like Rain then we be all set. Hotel was great as well!

Stayed in June 2025

The staff was extremelly hospitable, they even remember our names during out stay (front desk and bar staff); the from desk gentlemen who help us to check in was very professional and amicable at the same time, he also remember our names at all the time... I lost my sunglasses (or misplaced them) on the bar or on the ground floor, they found them and kept them for me.... way to go..... the hotel is beautiful, the food at the restaurant is superb, the bar server was incredible he even suggest some places for us to visit..... Thanks again

Stayed in May 2025

Nothing

Love it , I will be going back

Stayed in April 2025

The lighting in the bathroom was awful!! Also, a fan would have been nice. Why not replace the overhead lights with a fan, and install flattering lighting on the sides of the mirror? Also, the four square cabana-type things with the curtains at the pool should be replaced with lounge chairs; I didn’t see anyone using them, and it would look much neater without them (kind of an eyesore).

The art work was really cool. We took the stairs a lot, they were very nicely carpeted, along with art work; unexpected. The location was perfect.

Stayed in March 2025

A bit too expensive for what you get. Our TV kept changing channels by itself. We complained but never got the issue resolved. The view from our room was a rooftop with green turf.

Close to my daughter’s college. Clean and run efficiently. Valet’s service was great.

Stayed in February 2025

perfect location

Stayed in February 2025

I felt the $150.00 non refundable pet fee was a bit steep. I was surprised that the cable was so basic.

It was a beautiful hotel and rooms conveniently located near downtown historic district. I loved that I could bring my dog. Overall, I found the service excellent.

Stayed in January 2025

Overpriced

Location and staff

Stayed in December 2024

One of our favorite places! Just a fantastic experience

Stayed in December 2024

There was nothing about the property that I did not like, however due to the Christmas lights and all the crowds, I do understand an increasing cost however, this was more than double the cost of normal room. This was price gouging at its finest. I felt taken advantage of and the fact that we had to pay almost $1000 for one night, I feel was price gouging for sure! If it wasn’t due to my husband‘s health issues we would’ve been able to stay somewhere a little bit further away, but I had no choice but to pay this amount which was very wrong. I feel very taken advantage of and I’m sure I’ll never stay there again even when there is a normal cost. I think it’s very wrong that they take advantage of people the way that they did and it should be unlawful.

We had a wedding at the Lightner Museum right next door. The hotel was beautiful and quite convenient to everything. The staff was very helpful and kind.

Stayed in December 2024

I ordered a bottle of Moscato and chocolate covered strawberries to be in the room for the birthday girl. Unfortunately,, there was neither. I called the front desk and they brought up something. But the surprise was ruined.

Everyone was pleasant and helpful.

Stayed in December 2024

The shower

Location, food, cleanliness

Stayed in November 2024

Shower head/water pressure was terrible.

Stayed in November 2024

Late comers (party goers?) coming into their room around 11:30 pm and having loud conversations and screaming in their room apparently above ours for almost an hour. We were trying to sleep. Other than that I thought the parking fee for one night (4 pm to 11:am) was excessive.

The overall atmosphere is great. The adjacent galleries are full of lovely art. The staff is extreemly gracious.

Stayed in November 2024

Everything was perfect!

The reception staff, especially Nardia, were so kind and helpful during this very stressful (hurricane Milton) time. We had evacuated here from St Pete, then had to evacuate from your hotel for 2 days before we could come back and enjoy the rest of our stay. She made the transitions so easy for us, as did every other member of the staff. In spite of everything we had a wonderful time!

Stayed in October 2024

When I arrive the Reception stuff could not find my name in the system, They were annoyed with me. That’s how I felt.

Breakfast was very good, but not included in the price I like the fact that they greeted me with the champagne

Stayed in October 2024

Rooms, floors need upgrade

Location, service, re staurant

Stayed in September 2024

friendly staff, clean hotel, amazing food, parking reasonable, pet friendly

Stayed in September 2024

The pool was small.

The place was beautiful. Very centralized to everything which made walking ideal.

Stayed in July 2024