The tv, in my room didn’t work, the water came out brown in the shower, and getting towels was a hassle. It wasn’t great, but I’ve stayed in worse.

The location was convenient for what I needed.

Stayed in January 2025

Smells like weed

Stayed in January 2025

There were cockroaches.

The front desk staff at night went the extra mile to return something I left at the front desk.

Stayed in October 2024

the area around it looked like a homeless center

Stayed in August 2024

Since it's pet friendly, the room smelled like dog, had to switch rooms, same issue, had to buy Lysol to spray down the room. the recliner was broken. the TV had few channels, no cable, no antenna, think we had 3 channels. no place to hang towels in bathroom.

Location was great. room was ready when we arrived.

Stayed in April 2024

No A/C. Rooms weren’t the best

Didn’t eat

Stayed in May 2024

The window did not lock in my room. Did not like the location. Very sketchy people walking around the area. And a few homeless people in the area. I think it was overpriced for the area it was in. It wasn't in a safe good area

There wasn't really anything that I liked about the place

Stayed in May 2024

Our room had a sour smell therefore we had use an air freshener several times a day.

shuttle

Stayed in March 2024

Our room we reserved we couldn’t get in so they moved us to another room the next to us has been there for 4mo they where up banging on walls sounded like they were moving the room around we were there for hospital visits longs days at hospital and no sleep at night plus there was a odor it just stunk

All the staff was very nice

Stayed in January 2024

the carpet smell bad, and a lot of noise, also the payment for my pet was like another room

comfortable bed

Stayed in July 2023

First rooms were too dark, ac challenges and a wet musty smell with damp carpet in one. Room we were switched to had a used napkin and pizza slice crust behind the recliner chair.

Close proximity to places we needed to be at. Prices were very reasonable for rooms. Front desk staff were courteous, friendly, flexible and accommodating.

Stayed in August 2023

The fire alarm kept going off. One time was at almost 2a. Also the snacks they had in the lobby were expired, didn’t realize till after we paid and started to eat them.

Location, we were there for the Taylor Swift concert and it was so close to the stadium

Stayed in April 2023

Halls were worn, flower beds untended. Basically not well maintained

Room was ok

Stayed in March 2023

Pantry was empty. Coke and snack machine was empty. Called before booking was told pool and spa were open but sign says closed since March 2020

Room was nice

Stayed in December 2022

The yard is messy parking lot is dirty

Mold on my pillows Every time I would leave my room, I would have to go downstairs for them to reactivate my key my sofa and rug had stains Towels had stains

Stayed in June 2025

m/a

private and secure

Stayed in May 2025

Icemaker broke again. Maintenance said it was fixed and NEVER made a piece of ice. No coffee pot, no toaster. I let them know at check out and answer was I’m sorry. Last stay, icemaker didn’t work, they changed out and had 6pieces ice next morning. A/C didn’t work and they changed out.

Location

Stayed in April 2025

The hotel was filthy and smelled horrible. The front desk had no clue what they were doing. I was working on Houston Rodeo and came in late. The computer system was down for over 45 minutes, and he could not get me in a room. Several people came down that their keys to their room did not work. It was a terrible experience. Not to mention, I paid for my room on Booking.com and they charged me over $150 in fees that I have no idea what they are!

Location only

Stayed in March 2025

Management was horrible, my vehicle got broken into and wasn’t allowed to “watch” or look at cameras, room was never cleaned, stains in the tub and sink

Nothing

Stayed in March 2025

It was old dirty and in a bad location

Nothing

Stayed in March 2025

Had a hard time with communication between booking.com and hotel

The room was great.

Stayed in February 2025

Faith the manager

The manger faith was extremely mean and rude

Stayed in January 2025

The toilet kept running, no pool, no coffee in lobby, only had decaffeinated coffee in room.

Everything was great, room was nice, it was quite, it was clean,

Stayed in January 2025

I have stayed at Candlewood Suites twice before—once in Virginia and once in Dallas—and both experiences were amazing. However, this particular stay has been extremely disappointing. The room was infested with cockroaches, and the fixtures, including the ironing board, were in terrible shape. The elevator was agonizingly slow, taking forever to move between floors. The gym was another letdown, with broken equipment, and to top it off, there was only one dumbbell of each size—something I’ve never seen in any gym before. One morning, I went for coffee only to find they had run out of cups. The next day, I brought my own cup, but the coffee machine was out of order. It felt like no one was paying attention to the property’s upkeep. My previous stay in Dallas (Las Colinas) was hassle-free, lasting four straight weeks. I had planned to extend my current stay by another two weeks, but given the poor conditions, I had no choice but to reconsider. Unfortunately, I didn’t have the time to formally complain, but it’s evident that the property owners aren’t prioritizing these issues.

Internet and location.

Stayed in January 2025