Pigeon Forge, 37863, United States
#379 of 594 hotels in Pigeon Forge
Guests' ChoiceBased on 20 hotel reviews
8.3Cleanliness
8.6
Comfort
8.9
Location
8.6
Facilities
8.5
Staff
7.9
Value for money
8.5
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Showing 1 - 20
Reviewed: May 12, 2025
Olga
United StatesThe gate code at night would not work
The view
Stayed in May 2025
Reviewed: May 6, 2025
Amanda
United StatesUpstairs needs a box fan it was so hot even with the air conditioner on. The bed down stairs needs a new mattress
Location
Stayed in May 2025
Reviewed: March 24, 2025
Jordan
United StatesWe didn’t get a code for the gate to get in, so we went out on Saturday evening and came back around 10pm and the gates were closed. I went through all of the emails and the only code was the one to the door, we even tried that and it didn’t work. Luckily, a van was leaving and we were able to hurry in as they were leaving. The grill needs an upgrade and a new hot tub cover.. neither a deal breaker, would stay here again!
Everything was great! The location was good, clean and ready by check in time! We saw 5 bears! Had extra bedding and towels and such! Great views! Cabins were close, but it felt secluded! We had a great time!
Stayed in March 2025
Reviewed: March 7, 2025
Jarrod
United StatesThe upstairs toilet gets clogged very easily. Flush often. The jets in the tub upstairs seemed to be unused and it seemed that something was wrong with the hot water supply was impaired in the upstairs tub. We couldn't get enough hot water for a nice bath. Additionally the jets seemed unclean as some stuff came out when we turned on the jets. There was no propane in the tank for the grill outside, but we were able to get an exchange to get it going, and all burners on the grill were working, but it looked like it needed some cleaning. I couldn't get the fireplace to work. I never called to troubleshoot the issue, but just note that it may not be operating, and you may have to call for instructions (our trip was in February, so a cozy fire would have been nice). The timer for the gas seemed to not be ticking and it seemed to me that it fails in the off position.
The cabin was clean. A nice little package was provided with a bit of laundry detergent and dish soap, as well as Dove soap and shampoo in the bathrooms. The jacuzzi was working great. All of the appliances worked (but we didn't test the dishwasher). The water pressure and temperature were acceptable everywhere except the upstairs tub. The location is amazing. The view is incredible. We were lucky enough to be visited by a family of bears. The cub came up to the balcony, which startled the wife, who was getting ready to hop in the jacuzzi at the time. After he left the balcony, he wandered below the house to where his mother and two siblings were huddled together. The cabin is very close to anything you'd want to do in this area. Check-in was simple and straightforward. Very importantly we had trouble finding the cabin because Google Navigation will take you to the wrong place! Luckily Vacasa is available with support (we got there quite late). I called them and they swiftly answered. However, I was placed on hold while we attempted to enter the wrong cabin and they never came back so I hung up. After I got to the correct cabin they called several times after we entered, so they make an effort to ensure you're taken care of. I'm really pleased with their level of service, but they send a lot of messages.
Stayed in February 2025
Reviewed: June 29, 2024
Zina
United StatesNeeds new hot tub cover. Would be nice to have a gate on porch as bears could walk right around to the hot tub. Pool table is in bad shape, also not enough room to play. Air hockey table would be nice. Also, the directions given to us were to another cabin. Hard to find the cabin, the sign leading up to it is way too small, we passed it a few times. A keurig would be nice.
Property very clean. Great location to see bears, saw momma and 3 cubs on our trip. Plenty of clean linens available. All appliances worked just fine. Plenty of room for 4 people.
Stayed in June 2024
Reviewed: April 22, 2024
Staci
United StatesThere were no directions on how to use the fireplace. It would have been nice to have some coffee and coffee filters available.
We enjoyed the hot tub, and the view was amazing.
Stayed in April 2024
Reviewed: February 16, 2024
Heather
United StatesCheckin was extremely frustrating, my early checking request of an hour was first denied, so we had to kill time. Then it was approved next time I checked my email. I booked through booking.com a third party website, which never specified I MUST download an app out here in the middle of no where to get the code to open the door. When we couldn’t get in initially with the code sent by booking I called them, they couldn’t find our reservation in my name, it was booked through “Vacasa” so the foreign speaking agent at booking.com was not helpful and never found my reservation! They proceeded to resend me the original email that said I would get checkin Instructions emailed by Vacasa. We finally got into the cabin HOURS after checkin! Making us late to our dinner reservations. It was beyond frustrating created an argument on what was supposed to be a romantic getaway
It was beautiful and very peaceful.
Stayed in February 2024
Reviewed: February 20, 2025
Alexandra
United StatesThe cabin was beautiful. The one thing they don’t tell you is that it is a very steep drive up and if it’s dark, you can’t see any signs so it was extremely hard to find and then when you go up the incline, you have to go back down in the cabin is towards the bottom. Wednesday we did have some leaking in the kitchen which customer service was fast to respond about and it wasn’t a big deal. There’s a sign that says the hot tub cover is new and to be careful with it and it is extremely worn out and torn up. There was a pile of extremely old dog poop to the side of the hot tub, which was gross. There was no Keurig, which was fine, but would be nice to have the knife said there was over half of the knives is missing so there was only a couple steak knives to use which is not good for cooking. The real problem was Thursday morning. We woke up to heavy snow and the driveway and road out covered in ice and snow. We Checked the weather the night before and it said that it was clear it was just going to be cold today. I messaged with vascasa they said that it was going to be plowed before our checkout time to let them know if we had any further issues. About an hour before checkout, we called to speak with someone because they had not plowed and I had seen on Facebook where the local EMS had posted about the roads being icy and dangerous and ask them if there was anyway we could pay for an additional night they said that it was rented tonight, which was fine we understand so we asked if we could check out at 11 or noon instead which is an hour or two after the schedule checkout time and we were fine with paying a late checkout fee. We have a three-year-old and did not want to risk her driving on unsafe roads. The representative was extremely rude and said no there was nothing they could do and basically too bad figure it out.
The views were beautiful
Stayed in February 2025
Reviewed: June 14, 2024
Ashley
United StatesThe mold on the shower curtain and jacuzzi top and some trash around the house when we arrived. Some small spot checks like the mirrors being dirty. I know it’s a high turn around but when you have to pay a cleaning fee as much as guests do the cleaning should match the price we have to pay. They gave me a key code for the main gates to get in after hours and it did not work so we had to sit and wait for anyone that could go infront of us just to get back into Sherwood Forest
The location was great and most of the house was too!
Stayed in June 2024
Reviewed: July 1, 2025
Sharon
United StatesThere are no comments available for this review
Stayed in June 2025
Reviewed: June 16, 2025
Ami
United StatesThere are no comments available for this review
Stayed in June 2025
Reviewed: April 7, 2025
Marie
United StatesThere are no comments available for this review
Stayed in April 2025
Reviewed: March 30, 2025
Ashley
United StatesThere are no comments available for this review
Stayed in March 2025
Reviewed: February 24, 2025
Trenton
United StatesThere are no comments available for this review
Stayed in February 2025
Reviewed: January 7, 2025
Joelette
United StatesThere are no comments available for this review
Stayed in October 2024
Reviewed: October 28, 2024
Annette
United StatesThere are no comments available for this review
Stayed in October 2024
Reviewed: July 30, 2024
Joseph
United StatesThere are no comments available for this review
Stayed in July 2024
Reviewed: May 16, 2024
Lela
United StatesThere are no comments available for this review
Stayed in May 2024
Reviewed: February 13, 2024
Joseph
United StatesThere are no comments available for this review
Stayed in February 2024
Showing 1 - 20
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