Reviews of Red Lion Inn & Suites Saint Louis 2 stars
1240 East Chain Of Rocks Road, Pontoon Beach, IL 62040, United States
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe staff were very kind, friendly,and professional. The room was modern, minimalistic, clean, with all the amenities. Could use some cosmetic touch ups like caulking and new trim work but I believe they are working on it as it used to be a motel 6 recently bought out . . . I think. The price was very budget friendly and we appreciated that as we like to spend our money on other things during a trip.
The pool was not available/open. But I believe they were having some work done on it so not a big deal.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewvery clean and quiet. Great coffee!
no shampoo or hair dryer
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewStaff was very friendly. Clean room. Comfortable environment.
The road construction. And swimming pool not available.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewPretty friendly
The staff wasn’t nice. The rooms wasn’t clean they was blood and dry blood on the side of the bathroom toilet in my room. They didn’t clean the rooms every day and we had to go and get towels and ask for towels and things because they wouldn’t keeping the rooms up
Here's a reply to Margie's review: --- Dear Margie, Thank you for taking the time to share your feedback about your recent stay at the **Red Lion Inn and Suites**. We're truly sorry to hear that your experience was so disappointing. We take your comments about our staff, the cleanliness of your room, and the lack of daily housekeeping very seriously. The issues you described, especially the presence of blood and dried blood in your bathroom, are completely unacceptable and do not reflect our standards of hygiene and service. We sincerely apologize for this egregious oversight and the discomfort it must have caused you. We're actively investigating your concerns with our housekeeping and front desk teams to understand what went wrong and to ensure immediate corrective actions are taken. This includes retraining staff on our rigorous cleaning protocols and improving our daily service procedures. We understand that we failed to provide you with a comfortable and clean environment during your stay, and for that, we are deeply sorry. We hope you might consider giving us another opportunity to show you the true quality of service we strive to provide. Sincerely, The Management Team Red Lion Inn and Suites
Here's a reply to Margie's review: --- Dear Margie, Thank you for taking the time to share your feedback about your recent stay at the **Red Lion Inn and Suites**. We're truly sorry to hear that your experience was so disappointing. We … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewGreat customer service. Spacious room. Clean. Bed was comfy.
Pillows. The pillows got plat fast. And even though the bed was very comfy the pillow didnt help much.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewMy stay at RED LION INN and SUITES Hotel was truly delightful. The atmosphere is wonderful, creating a warm and inviting environment that made me feel right at home. The room was spacious, providing ample comfort and convenience, perfect for unwinding after a long day. The rate was reasonable, offering great value without compromising on quality. Hotel is the best choice for short-term stays, combining comfort, affordability, and a welcoming ambiance. Overall, I would rate my experience a solid 5 out of 5.
NA
Reviewed: 3 July 2025 · Stayed in May 2025
Verified reviewDear Desantis, Thank you so much for your fantastic 9-star review! We are absolutely delighted to hear that you felt comfortable and safe during your stay with us. Providing a secure and relaxing environment for our guests is always our top priority, and your feedback lets us know we're succeeding. We hope to welcome you back again very soon for another wonderful experience! Warmly, The Team at Red Lion inn and suites
Dear Desantis, Thank you so much for your fantastic 9-star review! We are absolutely delighted to hear that you felt comfortable and safe during your stay with us. Providing a secure and relaxing environment for our guests is always our t… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe staff was pleasant.
The room given to us was right outside an off ramp. We heard big rigs all night. Not to mention the stadium light they had right outside the room. Room was lite up all night long. Beds were terribly uncomfortable, no support. There was a wall plug-in without a cover. Terribly dangerous for a magnitude of reasons. Bathroom was small and didn’t offer much room to move around in.
Thank you for sharing your thoughts with us. We are glad our team made a positive impact on your time with us. However, we are disheartened that we were unable to exceed your expectations. What you described is not typical of a stay with us, and we will be sure to let our team know of your feedback as we strive to enhance the guest experience. Please allow us another opportunity to show you a much better stay in the future.
Thank you for sharing your thoughts with us. We are glad our team made a positive impact on your time with us. However, we are disheartened that we were unable to exceed your expectations. What you described is not typical of a stay with us… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLocation
Bed very hard. Hallway smelled bad. TV wouldn't work
Dear Michael, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I am truly sorry to hear that several aspects of your experience did not meet your expectations, and I sincerely apologize for the inconveniences you encountered. I am particularly concerned to learn about the issues with the firmness of the bed, the unpleasant smell in the hallway, and the non-functioning TV in your room. This is certainly not the standard we aim to provide, and I understand how frustrating these issues must have been. Please be assured that we are taking your comments seriously. I have already shared your feedback with our Housekeeping and Maintenance team to address these specific concerns immediately. We will investigate the source of the hallway odor and ensure our TVs are in proper working order. We are also looking into options to improve the comfort of our beds. We value your business and hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future. Sincerely, Sam Patel Manager Red Lion Inn and Suites
Dear Michael, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I am truly sorry to hear that several aspects of your experience did not meet your expectations, and I sincerely apologize for the … Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewRoom still smelled dingy even though it had just been cleaned. You can hear everything that goes on in there and just overall the environment was lack luster
Thanks for your feedback, Rebecca. We're sorry the room smelled dingy after cleaning and that the noise and overall environment were disappointing. We'll look into these issues.
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewEverything
Na
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewBreakfast tater tots were the best!
TV didn't work and sink leaking, but staff great to change rooms, what I get for an affordable room.
Thank you for your feedback! We're delighted you enjoyed the breakfast tater tots. We apologize for the issues with the TV and sink, but we're glad our staff could quickly assist in changing your room. We appreciate your understanding.
Reviewed: 10 February 2025 · Stayed in December 2024
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewClean and comfortable bed.
You can hear the room above you very well.
Ah, a 7 out of 10! Thanks so much for taking the time to share your feedback. We really appreciate knowing what you enjoyed and where we might have fallen a little short. Could you tell us a bit more about what would have made your stay a perfect 10? Knowing the specifics will really help us fine-tune things and ensure future guests have an even better experience. We hope to have the opportunity to welcome you back to Pontoon Beach, IL again soon and perhaps earn those extra points next time!
Ah, a 7 out of 10! Thanks so much for taking the time to share your feedback. We really appreciate knowing what you enjoyed and where we might have fallen a little short. Could you tell us a bit more about what would have made your stay a … Show more
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewThe Suites were great! Everything was clean and modern. the Customer Service was really good aswell. they also offer breakfast which is a big plus. Definitely would recommend a stay here.
Reviewed: 18 September 2024 · Stayed in September 2024
Verified reviewThe bed feels amazing and the room is just nice in general.
All the people who weren't guests bothering the guests outside.
Reviewed: 17 September 2024 · Stayed in September 2024
Verified reviewReviewed: 12 September 2024 · Stayed in September 2024
Verified review