They were out of coffee pods or cups for the rooms. Husband went down to the desk and they wanted to charge for a cup of coffee. They did let us get a cup of coffee at no charge. No microwave in the rooms. Had one in the main lobby to use. Maybe update on website about microwave. Last night we had issues with noise on our floor so the rooms are not completely sound proof. People were playing music loud, doors slamming and running down the hall. Not a hotel issue but just rude guests. We did not complain as it was our last night. Food prices were a bit high but then we were in a high tourist area, so probably it was pretty normal.

The hotel was clean. Rooms were a nice size. Staff was very helpful and accommodating. Sandy the waitress was great. Marti the concierge was very helpful. The desk staff was very attentive. Service in all areas was great. No complaints.

Stayed in September 2025

In room coffee was only decaf, and the closet could use lighting. The breakfast buffet was not the best for the price.

Excellent location, within walking distance to most locations of interest. Very clean and comfortable accommodations.

Stayed in September 2025

I didn’t like that I had to pay an extra 40 dollars to park in the hotel parking lot.

My room was perfect with a great corner view.

Stayed in September 2025

Overall, clean comfortable no hassles. Staff was friendly and helpful.

Stayed in August 2025

Good location, very clean

Stayed in September 2025

Location, service

Stayed in August 2025

Nothing

Location.

Stayed in September 2025

Although, I'm not much of a breakfast eater, I would have like a little something. I did not want to pay $17 for a buffet style breakfast, for a person who typically eats light. The breakfast setup and presentation of the food was amazing.

The property was great and close to the attractions. I actually enjoyed the dinner meals. The food was great. Not too pricey. I also enjoyed hanging with my family at the bar for happy hour. The bar staff was friendly. The concierge provided us with helpful information about the area. The front desk staff was attentive our needs/requests.

Stayed in August 2025

It as convenient having a restaurant within the hotel. But, I have a gluten allergy and there were no clearly labeled options available to me. We spent $300 to eat elsewhere, I would have preferred to eat where I am staying.

I liked the staff, cleanliness of the room, size of the room, and the comfort of the bed. I also liked the sound deadening…there was a family next door that I could hear from the hallway were very loud. But, could barely hear them in my room.

Stayed in September 2025

Location, restaurant was excellent and accommodations were spacious.

Stayed in August 2025

Nice new hotel / comfortable rooms / nice staf and hapy hour in bar

Stayed in August 2025

Great staff great restaurant staff

Stayed in August 2025

na

clean

Stayed in August 2025

We loved it

The room

Stayed in August 2025

Better organization with how the buffet was set up. Better service by dining room staff with seating, cleaning up tables and drink service.

The breakfast buffet was was basically good. There was a decent amount of variety available so anyone could find a suitable meal. The dining area was understaffed.

Stayed in August 2025

Prices are high as well as in the other hotels close to Niagara Falls.

The location is great, 10-15 min from the Niagara Falls. Breakfast is delicious, there were pancakes, eggs, bacon, sausages, veggies, cereal, pastry, fruits. The hotel is new, it has great interior inside, the room is clean and comfy. There are also Happy Hours at 3-6pm at the restaurant so you can enjoy your meal and drinks at half prices. Food is tasty.

Stayed in August 2025

The water pressure in the shower was just fine. Everything else was great!

The location was great and the staff were all so friendly and helpful. We ate dinner and breakfast at the restaurant there, and it was delicious and reasonably priced. The room was spacious and clean.

Stayed in August 2025

Location

Came to our room and bathroom door would not slide closed

Stayed in August 2025

There was a loud humming sound that came from the refrigerator in my room. It made it a little difficult to fall asleep the first night.

The room was terrific. Very comfortable and nicely organized. Our check in clerk was friendly and ready to answer questions. The hotel is located in a convenient place, close to the casinos and the Niagara falls park.

Stayed in August 2025

The concierge is pity useless. They just want to try to sell you the package around the town.

Staff are generally friendly and nice. Breakfast is of good quality. Room is clean and bed is comfortable. It's nearby to the state park and walking distance to major tourist attractions. This is only a 3 minutes walk to visitor center which I find the most helpful people to give me the most helpful advice to have the best experience. We used the trolley (US$5) to visit all the major tourist point in the first day and hiked along the fall to the Lewiston on second day. This is priceless advice from the tourist center.

Stayed in August 2025

Nothing

Accessible to everything

Stayed in August 2025

The bathroom glass door no privacy Not even a welcome bottle of water in the room

Clean close to many sites

Stayed in August 2025

Didn’t have room service, didn’t clean the room every day. After the third day they came to clean up which seems not good

Very close to the Falls

Stayed in August 2025

We told them to clean our room after 1 pm, but they replied that we can change only the garbage bag, not set up our beds or clean the toilet.

Breakfast was a bit costly.

Stayed in August 2025