Reviews of Courtyard by Marriott Buffalo Amherst/University 3 stars
4100 Sheridan Drive, Amherst, NY 14221, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewRoom was clean, the Bed was good.
Swimming Pool Indoor one does not have proper lights, is not heated, has no hot tub, and free breakfast isnt good better off you pay for stuff.
Dear Guest, Thank you for sharing your feedback. We are glad to know that you were pleased with the clean room and comfortable bedding. However, we apologise for the inconvenience you faced regarding these issues. We will surely forward your valuable feedback to our management team for improvements. We hope to serve you better next time.
Dear Guest, Thank you for sharing your feedback. We are glad to know that you were pleased with the clean room and comfortable bedding. However, we apologise for the inconvenience you faced regarding these issues. We will surely forward yo… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewOrganize and clean
Bathroom so small and breakfast improvement ideas needed
Dear Guest, Thank you for sharing your feedback with us. We appreciate your suggestions regarding bathroom space and breakfast improvements. Your comments have been shared with our team for review as we continually work on enhancing guest comfort. We look forward to welcoming you again with a better experience.
Dear Guest, Thank you for sharing your feedback with us. We appreciate your suggestions regarding bathroom space and breakfast improvements. Your comments have been shared with our team for review as we continually work on enhancing guest … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBed was comfortable
There was no housekeeping service. We had to dispose of all our trash all week. Towels never changed all week. The couch smelled like a dog stayed on it. Was forced to pay 50 dollars a day for incidentals. Only good Thing is I got my money back after the trip. The carpets was cleaned while we were there but they were wet for two days.
Dear Guest, Thank you for taking the time to share your experience. While we are glad you found the bed comfortable and that your incidental deposit was returned, we sincerely apologise for the issues you encountered during your stay. The lack of housekeeping service, cleanliness concerns, and inconvenience caused by wet carpets do not reflect the standard we aim to provide. Your feedback will be shared with our team to address these matters and improve the guest experience moving forward.
Dear Guest, Thank you for taking the time to share your experience. While we are glad you found the bed comfortable and that your incidental deposit was returned, we sincerely apologise for the issues you encountered during your stay. The … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewClean room, update building, easy self parking.
Dear Guest, Thank you for sharing your experience. We are pleased to hear that you enjoyed our clean rooms, updated facilities, and convenient self-parking. We look forward to welcoming you back in the future.
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewNeeds the upgrade going on this year
A little overpriced
Dear Guest, Appreciate your comments regarding the pricing and agree that upgrades are important for enhancing guest experiences. We are working on improvements and will take your input into account as we continue to enhance our property. We hope to welcome you back soon with an even better stay.
Dear Guest, Appreciate your comments regarding the pricing and agree that upgrades are important for enhancing guest experiences. We are working on improvements and will take your input into account as we continue to enhance our property. … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe listing says that it has an electric vehicle charger, and it does not. I wouldn't have booked this if the listing were correct.
Hi Brian, We apologize for the inconvenience. We understand how important accurate listings are, especially for EV travelers. Your comments have been shared with our team to ensure the listing is corrected promptly. We regret the oversight and any disruption it caused to your plans. Hope to serve you better next time.
Hi Brian, We apologize for the inconvenience. We understand how important accurate listings are, especially for EV travelers. Your comments have been shared with our team to ensure the listing is corrected promptly. We regret the oversight… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewWe booked for a quick trip but the staff was absolutely wonderful. Very welcoming. Everything is nice and clean and the food is great as well!
Nothing
Dear Guest, Thank you for your wonderful feedback! We are glad your quick trip turned out to be a great experience. It’s great to know you enjoyed the warm hospitality, cleanliness, and delicious food. We hope to welcome you again for a longer stay!
Dear Guest, Thank you for your wonderful feedback! We are glad your quick trip turned out to be a great experience. It’s great to know you enjoyed the warm hospitality, cleanliness, and delicious food. We hope to welcome you again for a lo… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe beds were so comfortable! The UB campus was only 5 minutes away.
Housekeeping is every 3rd day.
Hi Robin, Thank you for your kind words! We are thrilled to hear that you found the beds so comfortable and enjoyed our convenient location near the UB campus. We appreciate your understanding regarding our housekeeping schedule every third day, and we are always happy to assist with additional needs upon request. Looking forward to welcoming you back!
Hi Robin, Thank you for your kind words! We are thrilled to hear that you found the beds so comfortable and enjoyed our convenient location near the UB campus. We appreciate your understanding regarding our housekeeping schedule every thir… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewOK
Poor location
Hi Anthony, We are glad the hotel was satisfactory for your stay and appreciate you choosing us. However, we are sorry to hear that our location did not meet your expectations. Your comments are appreciated and will help us better understand our guests’ preferences. We hope to have the opportunity to welcome you again for an improved experience
Hi Anthony, We are glad the hotel was satisfactory for your stay and appreciate you choosing us. However, we are sorry to hear that our location did not meet your expectations. Your comments are appreciated and will help us better understa… Show more
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewClean and easy to navigate
It was very warm in the room and even warmer in the halls
Hi Amanda, On behalf of the entire team, thank you for your feedback! Our team is glad to hear you found the hotel clean and easy to navigate. We apologize for the warmth in your room and the hallways, and we will certainly look into improving the temperature control. Our team appreciates your input and hopes to welcome you back soon!
Hi Amanda, On behalf of the entire team, thank you for your feedback! Our team is glad to hear you found the hotel clean and easy to navigate. We apologize for the warmth in your room and the hallways, and we will certainly look into impro… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewLocation
The room was dirty stained sheets, there was no house keeping and when asked for new sheets was given the wrong size and when finally got the right sheets they were dirty also. Had to go to Walmart and buy our own sheets pillows and blanket.If I had a choice I would’ve left but hotels were booked for graduation weekend. On top of all that the staff was rude and argumentative. Not a good experience.
Hi John, We are sorry to hear about the issues you faced with the cleanliness and service during your stay. This is far below our standards, and we apologize for the inconvenience and frustration caused. Your feedback has been shared with management to address these concerns promptly. We appreciate you bringing this to our attention and hope to have the chance to restore your trust in the future.
Hi John, We are sorry to hear about the issues you faced with the cleanliness and service during your stay. This is far below our standards, and we apologize for the inconvenience and frustration caused. Your feedback has been shared with … Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewQuick check in and rooms were next to each other. Appreciate the last-minute booking and accommodation.
Breakfast options- looking for more options. and prices were not reasonable.
Hi Jamie, It's great to hear the last-minute booking and room placement worked out well. Suggestions regarding breakfast variety and pricing are truly valued and will be shared with the appropriate team for consideration. Looking forward to a future visit.
Hi Jamie, It's great to hear the last-minute booking and room placement worked out well. Suggestions regarding breakfast variety and pricing are truly valued and will be shared with the appropriate team for consideration. Looking forwa… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewLocation
Our room was overlooking 3 large storage containers … air conditioning was poor and toilet was not clean
Dear Guest, Thank you for choosing us to stay. We are glad that you liked our location. However, we regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Dear Guest, Thank you for choosing us to stay. We are glad that you liked our location. However, we regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that w… Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewConvenient
Dear Guest, I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in March 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewHad a decent stay. The room was nice and big and the bed was comfortable. Was expecting a hot tub but they closed it down for good 3 weeks ago.
Hi Lucas, Thank you for your review. We're glad you enjoyed the room and found the bed comfortable. We apologize for the hot tub no longer being available—we understand the disappointment. We hope to welcome you back again soon!
Hi Lucas, Thank you for your review. We're glad you enjoyed the room and found the bed comfortable. We apologize for the hot tub no longer being available—we understand the disappointment. We hope to welcome you back again soon! … Show more