Reviews of Budget Inn Gladstone By OYO - Portland Clackamas 2 stars
19240 South East McLoughlin Boulevard, Gladstone, OR 97027, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe only good thing was how nice the cleaning lady was. I hope she’s being treated well in this rundown dump.
Property was run down and needs an inspection. The room smelled like mold and mildew mixed with cigarettes. The room also did not look like the room we booked it was small. I wasn’t even gonna bother making it an issue because the lady running the place was already rude our first interaction. She was also very rude about us asking for towels. We had 4 people in our group and we wanted to shower after our activities. God forbid we asked for clean towels. We ended up leaving early the room was so stinky.
Dear Michelle, We’re sorry for the condition of the room and the issues you faced during your stay. This is not the standard we aim to provide, and your feedback will be addressed with both our housekeeping and front desk teams. Kind regards, Budget Inn Gladstone by OYO
Dear Michelle, We’re sorry for the condition of the room and the issues you faced during your stay. This is not the standard we aim to provide, and your feedback will be addressed with both our housekeeping and front desk teams. Kind regard… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewIt was available
This place was disgusting! All of the bottom of our feet were black after walking around on the floor in the room. The was were gross and dirty like I was staying at someone dirty well used house. All the doors had holes in them with poor patch jobs, grime not just dirt but grime all over the baseboards. That’s not something I typically notice but this was THAT noticeable. The staff was not pleasant nor inviting, more annoyed and inconvenienced. Many spiders my husband killed and it looked like there were others that had done the same due to visible splatters. The beds were very cheap and not comfortable but that’s to be expected with budget stays. The toilet kept plugging up on us. We were here less than 24 hours and won’t be back!
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you had during your stay. We understand how frustrating it must have been to encounter cleanliness issues, uncomfortable accommodations, and unwelcoming staff. Please be assured that we take your concerns seriously. We are reviewing our cleaning protocols and will conduct additional staff training to ensure a more pleasant experience for our guests. Your feedback about the room conditions and maintenance issues will be addressed promptly. We hope you might consider giving OYO another chance in the future to provide you with a better experience. If you have any further concerns, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for bringing these matters to our attention. Sincerely, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you had during your stay. We understand how frustrating it must have been to encounter cleanliness issues, uncomfortable accommod… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewDirty rooms, exposed wiring, no outlets where you'd want them, limited parking, friendly and helpfull staff
** Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the rooms, exposed wiring, and the lack of convenient outlets. Your concerns are important to us, and we are actively working to address these matters to enhance our guest experience. We are glad to hear that our staff provided you with friendly and helpful service, and we will ensure that they are recognized for their efforts. If you have any further concerns or require assistance, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Team OYO
** Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the rooms, exposed wiring, and the lack of convenient outlet… Show more
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 October 2024 · Stayed in October 2024
Verified reviewReviewed: 9 September 2024 · Stayed in September 2024
Verified reviewReviewed: 17 August 2024 · Stayed in August 2024
Verified reviewReviewed: 9 July 2024 · Stayed in July 2024
Verified reviewIt was very affordable and they have an app you can use to turn your phone into your room key.
The smell and excessive mold in the bathroom. They tried to say it was just surface mold but you could see stains they had painted over. There's also a lot of weird people that seem to just live there. A friend told me that's where all the crackheads live. I think they might be right. Couldn't tell if the strong smelling air freshener was covering smoke up or smells from other things. Either way, it gave me a headache and triggered my allergies.
Dear, Davin! Sorry for the unpleasant experience you had with us. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. Regards, Milo!
Reviewed: 10 June 2024 · Stayed in June 2024
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 9 June 2024 · Stayed in May 2024
Verified reviewIt had AC and a bathtub
It looks run down
Dear, Alexandra! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Kipp!
Reviewed: 3 June 2024 · Stayed in May 2024
Verified reviewThe staff is very rude and gives dirty looks at you and bad attitude with tone of annoyance m. To every customer. Feel like you have to walk on eggshells just to get through any transaction.
Dear, Stone! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Kim!
Reviewed: 26 April 2024 · Stayed in March 2024
Verified reviewReviewed: 26 April 2024 · Stayed in April 2024
Verified reviewReviewed: 26 April 2024 · Stayed in April 2024
Verified reviewNo deposit
The two regular staff members are not pleasant to deal with. They are always grumpy and the lady has only been nice 1 time. They are not friendly at all
Dear, Scott! Sorry for the trouble caused. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Mose!
Reviewed: 10 March 2024 · Stayed in March 2024
Verified reviewBooking.com says pet friendly then after my hour bus trip and she saw my ID, she says Dogs only with a $30 fee and then I asked them to cancel because my companion animal was not allowed. Booking.com charged me $250 and $17 and call her back at OYO and same woman who is prejudice tells me how cats spray and litter smells blah blah instead of giving her name she hangs up on me. Now That's customer service OYO not good experience guess that's why they keep the budget Inn. If I knew it was OYO, I wouldn't have booked it. Booking.com I WANT MY MONEY BACK NOW
Booking.com not returning my money when I was refused a stay there, and/or she didn't cancel my reservation after I asked her to, because I was charged.
Dear, Ellen! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Kade!
Reviewed: 8 February 2024 · Stayed in February 2024
Verified reviewThere was a hole in the bathroom door and the bathtub was dirty and a stain on the bed also
Dear, Sarah! Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Kim!
Reviewed: 2 January 2024 · Stayed in January 2024
Verified reviewit was a good location
staff was beyond rude. room was uncomfortable and moldy. inn rules were different than what was online.
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. Our team at OYO strives to provide exceptional service, and we are sorry to learn that we fell short of your expectations. We value your concerns regarding the location, rude staff, uncomfortable room, and the inconsistencies in the inn rules. Rest assured, we are taking your comments seriously and will be addressing them with the property management to ensure such issues are not repeated in the future. If there is anything else we can do to assist you or if you require further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Thank you once again for bringing these matters to our attention. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. Our team at OYO strives to provide exceptional service, and we are sorry to learn that we fell short… Show more
Reviewed: 16 October 2023 · Stayed in October 2023
Verified reviewParking in front of the room so that we could check on our truck at all hours. Dana at front desk was pleasant and sassy.
Holes in doors and sticky floors. My bare feet were black after showering. Shower water turns hot and cold often. Walls are thin, so I heard everything in rooms next door on both sides. Used towels left in the bathroom. Cigarette burns on toilet and bathtub. Also, I don't understand a $30 dog fee when there is no $30 fee for humans doing dealings at 3am, or the person that vomited in the breezeway.
Dear, Eye! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Kacy!
Dear, Eye! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that … Show more
Reviewed: 5 October 2023 · Stayed in September 2023
Verified reviewReviewed: 20 September 2023 · Stayed in September 2023
Verified reviewExactly what we needed for one night stay on our way to the coast.
Thank you so much for the wonderful rating, Kelly! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ava
Thank you so much for the wonderful rating, Kelly! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) … Show more