Reviews of Best Western Plus Bourbonnais Hotel & Suites 2 stars
62 Ken Hayes Dr , Bourbonnais, 60914-9347, United States
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Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was clean and pet friendly
Toilet didnt work well, stopped working by morning. No body wash or conditioner, was empty. Halllways looked like they hadnt been vacuumed in days. No answer when calling front desk. Pillows were flat.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewStaff was very friendly and professional, room was comfortable, and hotel is pet friendly.
Did not stay for breakfast so cannot rate, plumbing issue upon check-in but was fixed promptly, and no cable TV. Live channels only.
Thank you for your feedback. We will look into a possible issue with your tv we do provide nearly 50 channels and are sorry that this was your experience. We are happy to hear that you will stay again.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewEverything
We are happy to hear that your enjoyed your stay with us!
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewThere were bed bugs
Very duty , property in general in bad shape
We are sorry that this was your experience. We do have a preventative pest control program and will look into the issue you discribed.
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewConveniently located right next to a very nice Holiday inn express that is not only clean, but also has a working pool and air conditioned common areas.
As soon as I walked in I should have turned around. The lobby was no cooler than 80 degrees Fahrenheit with a slot machine room and bar. The place smells like mold and our floor had some sort of sticky slime rubbed into it next to the bed. The AC in the rooms works but be forwarded that when you use it, ALL of your clothing will be damp in the morning and stay that way until you escape this health hazard of a hotel. I could keep going but let’s leave it at I wouldn’t stay here if I ran out of gas in their parking lot
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe A/C
Rooms were not cleaned
We appreciate your feedback and have addressed your concerns.
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewGreat location
Swimming pool not available, no radio/clock in the room
Thanks for staying with us.
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewThe staff was great. Great breakfast options and location close to family
Our room was not as clean as we like it. The mirrors were smeared and the shower curtain was filthy at the bottom. lol it hadn’t been changed and washed for sometime.
Thank you for taking the time to leave us a review. We do apologize for the housekeeping oversites. We will look into these issues and address them with our team.
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewThe room was clean and comfortable. Staff was friendly and helpful.
Lighting in the room was not very good. Charging ports for phones and other devices was a bit skimpy. There was no suitcase stand
Thank you for taking the time to leave us a review. We are sorry that our accommodations did not quite meet your expectations.
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewNothing
Entire carpet had dog poop stains throughout room. Food crumbs all over the carpet in front of couch. Disgusting!
Thank you for the feedback. We did look into the issues you described with the room cleanliness and were unable to find any of the stains that you had mentioned. We will however conduct a thorough cleaning of this room to ensure that there will not be any further issues going forward.
Thank you for the feedback. We did look into the issues you described with the room cleanliness and were unable to find any of the stains that you had mentioned. We will however conduct a thorough cleaning of this room to ensure that there … Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewIt was a pretty location
thank you for taking the time to leave us such a positive review! We are so happy to hear that you enjoyed you time with us. We hope to see you again soon!
Reviewed: 16 April 2025 · Stayed in March 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewI liked the breakfast, except the yogurt and pancake machines were out of order. The location was close to our conference
The pool was closed, so there were no real amenities to stay there. Pillows were way too9 soft. The elevator had coffee or soda on the floor our entire stay.
Thank you for staying with us. We appreciate your feedback and are working to make some necessary changes. Thank you!
Reviewed: 10 April 2025 · Stayed in March 2025
Verified reviewMy grandson said the breakfast was good, he liked it. I did not have the breakfast.
The bed was a little too firm for me but I was still able to have a good night's sleep.
Thank you for taking the time to leave us your positive feedback. We are happy to hear that overall you enjoyed your stay in our hotel! We hope to see you again soon!
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewVery helpful staff
Thank you so much for the great review! We are happy to hear that our staff was attentive to you needs during your stay! Safe travels!
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewIt was a fine property but terrible services
There was no maintenance guy on site. Not very helpful staff
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewHad a good amount of food to pick for breakfast
It was very dirty, looks like they don’t even clean the rooms after stays