Opiniones del Boca Plaza 3 estrellas

Thank you for your 4-star review! We are glad to hear that you had a good experience with us. If there is anything specific you enjoyed during your stay that you would like to mention or any suggestions for improvement, please feel free to share. We look forward to welcoming you back to Boca Plaza By Lowkl. Best regards, Maria Teresa Front Office Manager

Thank you for your 4-star review! We are glad to hear that you had a good experience with us. If there is anything specific you enjoyed during your stay that you would like to mention or any suggestions for improvement, please feel free to … Mostrar más

Dear Fabio First and foremost, I want to sincerely apologize for the experience you had during your recent visit. What you described is absolutely not the level of service we aim to provide, and I understand how frustrating and stressful this situation must have been—especially so late at night. The issue with the missing key and the delay in communication was an unexpected operational failure, and we take full responsibility for it. I completely understand your disappointment and am truly sorry for the inconvenience this caused. Regarding your refund, please rest assured that we are actively following up to ensure it is processed as quickly as possible. If you have not yet received confirmation, I kindly ask that you contact me directly so I can assist you personally. We deeply regret that we did not meet your expectations and hope to have the opportunity to regain your trust in the future. Warm regards, Maria Teresa Front Office ManagerDear [Guest's Name], First and foremost, I want to sincerely apologize for the experience you had during your recent visit. What you described is absolutely not the level of service we aim to provide, and I understand how frustrating and stressful this situation must have been—especially so late at night. The issue with the missing key and the delay in communication was an unexpected operational failure, and we take full responsibility for it. I completely understand your disappointment and am truly sorry for the inconvenience this caused. Regarding your refund, please rest assured that we are actively following up to ensure it is processed as quickly as possible. If you have not yet received confirmation, I kindly ask that you contact me directly so I can assist you personally. We deeply regret that we did not meet your expectations and hope to have the opportunity to regain your trust in the future. Warm regards, Maria Teresa Front Office Manager

Dear Fabio First and foremost, I want to sincerely apologize for the experience you had during your recent visit. What you described is absolutely not the level of service we aim to provide, and I understand how frustrating and stressful t… Mostrar más

Dear David, Thank you for your feedback. We noticed your review didn’t include any specific comments, and we’d love to understand more about your experience. Please feel free to reach out to us with any concerns or suggestions—we’re always here to help and improve. We hope to have the opportunity to welcome you again in the future. Best regards, Maria Teresa Front Office Manager

Dear David, Thank you for your feedback. We noticed your review didn’t include any specific comments, and we’d love to understand more about your experience. Please feel free to reach out to us with any concerns or suggestions—we’re alway… Mostrar más

Dear Betty, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the overall experience at Boca Plaza Hotel to be satisfactory. However, it seems that your review did not include further details about your stay. We would greatly appreciate it if you could share more information regarding your experience, especially if there are any areas where we can improve. Your feedback is invaluable to us, and we are committed to ensuring that all of our guests have a comfortable and enjoyable stay. Thank you once again for choosing Boca Plaza Hotel. We look forward to welcoming you back in the future. Best regards, Maria Teresa Ramirez Front Desk / Customer Service Manager Boca Plaza Hotel

Dear Betty, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the overall experience at Boca Plaza Hotel to be satisfactory. However, it seems that your review did not include further detai… Mostrar más

Dear Claudia, Thank you for taking the time to share your feedback, and for highlighting our convenient location—it’s great to hear it worked well for your business trip. We’re sorry to hear that the condition and smell in the lobby did not meet your expectations. While the building is older, we are actively working with our maintenance and housekeeping teams to ensure all shared spaces are clean, fresh, and welcoming for our guests. Your comments are very helpful, and we take them seriously. If your travels bring you back to the area, we would love the opportunity to provide a better experience. Warm regards, Teresa Customer Service / Front Desk Manager

Dear Claudia, Thank you for taking the time to share your feedback, and for highlighting our convenient location—it’s great to hear it worked well for your business trip. We’re sorry to hear that the condition and smell in the lobby did n… Mostrar más

Dear Juan, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that the tiki bar and its attentive staff made such a great impression. It's also fantastic to know you found the rooms very clean and comfortable. Your kind words truly motivate our team, and we're so happy to know you're planning to return — we can’t wait to welcome you back! Warm regards, Maria Teresa Customer Service / Front Desk Manager

Dear Juan, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that the tiki bar and its attentive staff made such a great impression. It's also fantastic to know you found the… Mostrar más

Dear Betty, Thank you for taking the time to share your feedback. We're glad to hear you were satisfied with the WiFi and bed comfort. We sincerely apologize for the inconvenience caused by the lack of an elevator. While our property currently does not have one, our team is always available to assist with luggage or special needs upon request. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Warm regards, María Teresa Ramírez Front Desk / Customer Service Manager Boca Plaza Hotel

Dear Betty, Thank you for taking the time to share your feedback. We're glad to hear you were satisfied with the WiFi and bed comfort. We sincerely apologize for the inconvenience caused by the lack of an elevator. While our property c… Mostrar más

Dear Yudy Andrea, Thank you so much for your wonderful review! We’re delighted to hear that everything was impeccable during your stay and that you enjoyed the atmosphere and service. It means a lot to us that you had such a pleasant experience. We truly appreciate your kind words and hope to welcome you back to Boca Plaza Hotel very soon! Warm regards, Maria Teresa Ramirez Front Desk / Customer Service Manager Boca Plaza Hotel

Dear Yudy Andrea, Thank you so much for your wonderful review! We’re delighted to hear that everything was impeccable during your stay and that you enjoyed the atmosphere and service. It means a lot to us that you had such a pleasant expe… Mostrar más

Dear Carlos, Thank you for your review and feedback. We’re glad to hear that you found our location convenient and the parking useful for your stay. We appreciate your comments about our facilities, and please know that we are in the process of ongoing renovations to improve our guests' experience. We hope to welcome you back soon for another stay! Sincerely, Maria Teresa Ramirez Front Desk Manager Boca Plaza

Dear Carlos, Thank you for your review and feedback. We’re glad to hear that you found our location convenient and the parking useful for your stay. We appreciate your comments about our facilities, and please know that we are in the proces… Mostrar más

Dear Guest, Thank you for your feedback. We’re truly sorry to hear that the hair dryer and toaster in your room were not working during your stay. That is certainly not the experience we aim to provide, and we understand how frustrating that must have been. Additionally, we apologize for the inconvenience caused by the lack of a direct phone line to reception. We’re currently reviewing this issue and taking steps to ensure better communication and faster service for our guests moving forward. Your comments are valuable to us, and we appreciate you bringing these matters to our attention so we can improve. If there’s anything further you’d like to share or if we can assist you in any way, please feel free to contact me directly. Warm regards, Maria Teresa Ramirez Front Desk / Customer Service Manager Boca Plaza Hotel

Dear Guest, Thank you for your feedback. We’re truly sorry to hear that the hair dryer and toaster in your room were not working during your stay. That is certainly not the experience we aim to provide, and we understand how frustrating tha… Mostrar más

Thank you for your kind words! We're delighted to hear that you enjoyed our pool, found our staff polite, and appreciated our cleanliness and convenient location. Providing a welcoming and comfortable stay is our priority, and we’re glad these aspects stood out to you. We understand that room size is an important factor, and we’re sorry if it didn’t meet your expectations. If you choose to stay with us again, we’d be happy to recommend a room that better suits your needs. We truly appreciate your feedback and hope to welcome you back in the future! Best regards, Lowkl Team

Thank you for your kind words! We're delighted to hear that you enjoyed our pool, found our staff polite, and appreciated our cleanliness and convenient location. Providing a welcoming and comfortable stay is our priority, and we’re gla… Mostrar más

¡Gracias por compartir tu comentario! Nos alegra mucho saber que te gustaron las camas. Estamos siempre trabajando para mejorar la comodidad de nuestros huéspedes, y tus palabras son muy apreciadas. Esperamos darte la bienvenida nuevamente en el futuro. Saludos cordiales, Boca Plaza

¡Gracias por compartir tu comentario! Nos alegra mucho saber que te gustaron las camas. Estamos siempre trabajando para mejorar la comodidad de nuestros huéspedes, y tus palabras son muy apreciadas. Esperamos darte la bienvenida nuevamente… Mostrar más

Thank you for your feedback! We're glad to hear that you found our location convenient and the property clean. However, we regret that the room’s lighting and pillow quality did not meet your expectations. Your comments are valuable, and we will take them into consideration as we work to improve our guest experience. We appreciate you sharing your thoughts and hope to welcome you back for a more comfortable stay in the future. Best regards, Lowkl

Thank you for your feedback! We're glad to hear that you found our location convenient and the property clean. However, we regret that the room’s lighting and pillow quality did not meet your expectations. Your comments are valuable, an… Mostrar más

Hi Mr. Perez seems like the location and the bed were stand-out positives for you! A good bed can really make or break a stay, so if it was comfortable, that’s definitely a win. And as for the location, it sounds like it gave you easy access to the things you wanted to do—was it more about convenience or the vibe of the area that made it great? Appreciate your comments.

Hi Mr. Perez seems like the location and the bed were stand-out positives for you! A good bed can really make or break a stay, so if it was comfortable, that’s definitely a win. And as for the location, it sounds like it gave you easy acce… Mostrar más

Thank you for sharing your experience! All charges should appear before finalizing your reservation for full transparency. Regarding room cleaning, our service refreshes rooms every three days, with daily towel changes available upon request. Guests can contact the front desk 24 hours in advance to schedule cleaning or towel changes. We hope your stay was otherwise comfortable and convenient!

Thank you for sharing your experience! All charges should appear before finalizing your reservation for full transparency. Regarding room cleaning, our service refreshes rooms every three days, with daily towel changes available upon reques… Mostrar más