Reviews of Casa Azul Hotel Blu-UBS Arena 2 stars
220-16 Jamaica Ave, Queens, NY 11428, United States
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewParking lot was great.
The smell of the hotel, I won't even call it a hotel, its probably a motel. The hotel smells like weed. I book for a non smoking room and got a smoke room.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewParking
Doors did not close properly and the room was dirty
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewNothing
The room smells of smoke and smells musty , poor customer service towel’s dirty and leaves fuzz on you .
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewI like the area but u guys post a non smoking place not respectful room smell sigarette & more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIt's my first time leaving a bad review, and nothing at all met my expectations. It was the worst money spent in my entire life.
The room was stink of bleach, the shower wasn't cleaned. It was dirty like it wasn't washed at all, cockroaches were in the room and the beds weren't spread properly upon entry. The "no smoking" floor was stink off cigarettes and weed smell.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNoisy, smelling, old sheets towels, flat pillows
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewN/A
They didn’t have my room ready at 9pm and I had to wait for it to be cleaned!!! And when I got the room It wasn’t cleaned!!! Omg !!!
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location was fine nice place and they need to check the beds and change the sheets
The bed was not clean and have blood stains and I wasn’t comfortable sleeping on the bed
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation to UBS was okay
Mold on shower head. Broken locks on doors. Smoking section that wasn’t advertised when booking. Cigarette burns in sheets. Rude front desk staff.
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewIt's a good Hotel for short stays (1 to 4 days). The room and bathroom was nice & clean. Could have use more pillows for the king size bed in the Deluxe Room. The staff was very pleasant.
In my room the toilet didn't flush properly and the sink filled up with water too quickly. Slow drainage in the sink.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified review