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  5. Reviews of Blackhaus Suites by AvantStay Modern Comfort in Downtown Palm Springs

Review Score

Based on 53 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.7

  • Location

    8.5

  • Facilities

    7.7

  • Staff

    7.3

  • Value for money

    7.4

  • Free Wifi

    7.5

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Showing 1 - 25

  • Reviewed: August 5, 2025

    8.0
    Other than the pool raucous our stay was lovely!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    On our 2nd night we were awakened (2:45am) by loud noises by people who were using the pool and were not guests of the property. Pool gate / fencing area is not secure. We contacted the police and hotel management regarding the situation . They responded but when police came the people were gone. Management offered us a late checkout. More guests checked in the next day so we felt secure having more registered guests around us.

    Modern and simple design equipped with high end appliances. A/C kept us cool. Ample supply of towels, etc. staff was quick to respond with our requests. Beautiful property!

    Stayed in August 2025

  • Reviewed: June 11, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Unit C 11 was not cleaned !!C15 was OK

    N/A

    Stayed in June 2025

  • Reviewed: May 13, 2025

    8.0
    Very Good
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 2 nights

    The guests before us really wrecked havoc on the whole place and while the staff worked really hard to get it cleaned up, there was no way to get rid of all the debris left. There was only so much they could do.

    Rooms and facility were very cool. Staff answered inquiries quickly and assisted with our needs when items were missing from the guests before us.

    Stayed in May 2025

  • Reviewed: April 21, 2025

    6.0
    Our stay was overall good.
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like that there were no tables in the room. The room was tired and worn looking. The bathroom tiles are old and didn’t look like the photos. The room did not match up with the money we paid.

    The location was walkable and close to shops and restaurants.

    Stayed in April 2025

  • Reviewed: March 17, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 1 night

    It was really a nice place but would have felt extra special if they'd included a bottle of wine or other welcoming something.

    clean, modern accomodations. It was a very convenient location, easy parking (yay).

    Stayed in March 2025

  • Reviewed: August 20, 2024

    7.0
    Rooms are very modern and nice upgraded kitchen/bedroom amenities.
    • Leisure trip
    • Solo traveler
    • Two-Bedroom Apartment
    • Stayed 2 nights

    Guests were walking around the shared living room outdoor space. We were both surprise to run into each other when I got home from errands.

    Location was good and the place with the exception of the initial air conditioning issues was great.

    Stayed in August 2024

  • Reviewed: July 19, 2024

    8.0
    Comfortable on many levels. Could do a better overall check of the rooms before they are booked.
    • Leisure trip
    • Solo traveler
    • Deluxe King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Absolutely no water pressure. Basically a trinkle. Not one washcloth. I had to use a hand towel to wash with. Curtain didn't close all the way as 3 or 4 of the hooks were not working or came undone, which was a concern as far as privacy. The room was semi comfortable but definitely not cool. I did like the room tho. It was clean, the bed was comfortable which surprised me as I have back issues. I did feel the constant texts and email were were over done and even tho it said my ID verified I was still asked to do it 2 more times. I called 48 hours before my arrival and was told my room was paid in full, I also had an email from my credit card company saying it was paid in full which leaves me to ask why the constant asking to confirm my reservations. But I did arrive about 15 minutes early and a very helpful nice young man did let me in after I called so that was appreciated. As said I liked the room and would consider staying there again.

    Location was excellent. Very convenient. The room was clean. I loved the concrete floors and plywood ceiling. The parking was superb. I had a space right outside my entrance. The complex felt very safe and was very quiet.

    Stayed in July 2024

  • Reviewed: July 17, 2024

    8.0
    Shower water pressure inadequate
    • Couple
    • Deluxe King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The water pressure from the shower was not strong. Took a while to shower.

    Clean and comfortable room with great location.

    Stayed in July 2024

  • Reviewed: November 28, 2023

    6.0
    Overall ok, I wouldn’t stay here again but it was ok for a night.
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Our sliding glass screen door was falling off, your back area is open to everyone else near you, the area was a little questionable and just didn’t feel cozy the room felt modern but cold.

    Overall I’d say this was “ok” the room was modern, our sliding door was falling off the runner which I updated the staff while in the room. I don’t believe there is staff on the property. The area is ok, but a few shady buildings around. We did have some loud neighbors that were likely in Palm Springs to party. I wouldn’t stay here again but it was ok for the night.

    Stayed in September 2023

  • Reviewed: September 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 1 night

    I really wanted to bring my dog and it says its a dog friendly hotel but I knew that it was going to be super expensive to bring my dog when you had to email them to ask about the cost. I was staying for ONE NIGHT it was $150 plus a $300 deposit (which I totally get). So bring my dog cost more than my stay. I think they sure have a lower fee and maybe a higher deposit, that was very disappointing. I would consider hotel not a dog friendly one.

    Everything was great location, design beds were great! Wish the pool was bigger but it was nice

    Stayed in September 2023

  • Reviewed: July 12, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    It’s very noisy, if your room’s by the pool expect to hear other people’s music and yelling. I was there for 4 nights and every night got a little loud.

    location was great and it’s a very nice and simple design.

    Stayed in July 2023

  • Reviewed: June 20, 2023

    8.0
    Clean comfy room but not great amenities
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was too small, awkward when other groups are already there

    Great location near downtown, clean quiet space. Love contactless check-in process.

    Stayed in June 2023

  • Reviewed: July 7, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Be cautious when booking — there’s no lobby, no manager on site, and no one to help if something goes wrong. We left after 1 night because the pool was extremely dirty (hair and debris). Sent photos, asked for help, got no real response. They said housekeeping “checked the water” and that was it. No refund. No follow-up.

    Unfortunately nothing.

    Stayed in July 2025

  • Reviewed: July 4, 2025

    9.0
    Great location, spacious and comfortable!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The living area was very hot, and hard to cool down.

    It was centrally located, and very spacious.

    Stayed in July 2025

  • Reviewed: June 21, 2025

    4.0
    I had high hopes for this place but was disappointing.
    • Leisure trip
    • Solo traveler
    • Deluxe King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The A/C didn’t work. There was a bug infestation.

    It was a quiet stay, not many people there which was nice. The bed was comfortable.

    Stayed in June 2025

  • Reviewed: June 6, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool is soooo dirty, no chance to swim. Get out next day and get refund. 0 privacy!!! Don't waste your time and money on it! stuff is 0 as well!!!

    Pool is soooo dirty, no chance to swim. Get out next day and get refund. 0 privacy!!! Don't waste your time and money on it! stuff is 0 as well!!!

    Stayed in June 2025

  • Reviewed: April 23, 2025

    1.0
    Very Poor
    • Travelers with friends
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    A recap for you. 1) no hot water in two bathrooms all night until repair man came in two hours before check out. The no late check out. 2) no body wash in 1 bathroom and 2 conditioners instead of a shampoo 3) glitter on toilet in 1 bathroom from previous guests 4) dirt and trash on floors. Look like it wasn't swept well 5) dirty pool 6) no early check in but place wasn't event ready to go when i did finally check in 7) no blinds in living room/kitchen area 8) DoorDash has a hard time finding the property because you don't have the address visible at night

    Stayed in April 2025

  • Reviewed: October 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Location, spaciousness and airiness of the property!

    Stayed in October 2024

  • Reviewed: August 23, 2024

    10
    Overall it was a very very nice house and I would probably stay again but I am a bit @nal about the beds. Even so I woul
    • Leisure trip
    • Family with young children
    • Four-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was not good. It was wooden, did not feel very sturdy and made creaking noises when you got on when someone was on it. Almost felt like it would break underneath us. A cousin of mine said the same. The mattress was also very very soft so if you like a sturdy mattress you may feel a bit sore the next morning. We also didn’t like that the showers were out and open there wasn’t that much privacy from the shower and the rest of the room and the room that is connected to the living space if you were to open the door you would see strait into the bathroom and see the person in the shower.

    It was clean, modern, and convenient since it was close to restaurants and shops. It was also very convenient that each room had its own bathroom with a shower and even the living room area had a bathroom with a shower.

    Stayed in August 2024

  • Reviewed: March 13, 2024

    10
    Great stay in Palm Springs! Highly recommend
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, great aesthetic, modern, well equipped

    Stayed in March 2024

  • Reviewed: January 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    No hot tub but minor inconvenience.

    Loved it! Modern and staff was wonderful. I was able to text them about anything and they responded immediately. Would love to stay again .

    Stayed in January 2024

  • Reviewed: January 5, 2024

    9.0
    I really enjoyed my stay. It was very comfortable.
    • Business trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    The pool area could be better. It was not very inviting. Would have been nice to have a hot tub.

    I loved all of the modern features. The room was simple and comfortable. Felt like a home away from home. especially loved that the larger unit I rented the first time had a laundry facility.

    Stayed in December 2023

  • Reviewed: October 10, 2023

    10
    Very quiet, Peaceful area close to town.
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Very well stocked of all supplies You may need. Kitchen,Bath,bedroom,Outside grill. Seating area outside. Very comfortable. Very clean.

    Stayed in October 2023

  • Reviewed: August 11, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent

    Excellent

    Stayed in August 2023

Showing 1 - 25

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