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Reviews of DoubleTree by Hilton Binghamton 4 stars

225 Water Street, Binghamton, NY 13901, United States

#2 of 10 hotels in Binghamton

Guests' Choice

Review score

Based on 291 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 31 August 2025

    7.0
    Pleasant hotel for a short stay.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Balky hot water. Some room electrical outlets don’t work. Dim room lighting.

    Very comfy bed. Good buffet breakfast. Pleasant staff. Lots of free parking. Self-serve pantry w/Starbucks beverage machine (makes excellent cappuccino).

    Stayed in August 2025

  • Reviewed: 13 August 2025

    7.0
    Good
    • Couple
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool person was a little snotty

    Close to the university. Clean

    Stayed in July 2025

  • Reviewed: 11 August 2025

    9.0
    Would stay again, any time
    • Business trip
    • Solo traveller
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast buffet was terrible value for the money- no flavor, dried out eggs. Menu was an option but I didn’t have time- can’t speak to other breakfast alternatives.

    Location, athletic club with Jacuzzi and pool, comfortable bed

    Stayed in August 2025

  • Reviewed: 5 August 2025

    9.0
    Lovely stay, the reception guys are best
    • Business trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    All was great

    we were really tired and was a large group. Clean room, the staff in reception was really friendly during night shift, the staff gave us lot of energy and so friendly. During morning shift, there were some people in reception who were super nice as well. The cleaning staff had some issues with English, however they were so nice as well.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    9.0
    We had a great experience and a relaxing time. The property met our expectations
    • Leisure trip
    • Couple
    • King Room with Tub - Mobility/Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Include breakfast because there is nothing around to have an early breakfast

    Very quiet Clean Good staff

    Stayed in July 2025

  • Reviewed: 2 July 2025

    8.0
    The best thing about this place is your staff!
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The room did not have some amenities that most hotels offer like a microwave. Disposable/recycle cups would of been nice for the bathroom. There was a large red stain on the carpet in the middle of the room.

    Everything was very clean & your staff was extremely friendly and answered any questions that i had.

    Stayed in July 2025

  • Reviewed: 18 April 2025

    8.0
    Please fix these minor things and keep the Hilton name strong.
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Then we faced the elevator situation - took 10 minutes to get on. Then the ice machine on our floor was not working and there was a sign for a vending machine but there was no vending machine to be found. The hallway is nice but the little patch work of painting that needs to be done is not the same color and make it look bad. Also - my glass cups in our room was dirty. The walls behind the bathroom door needed to be wiped down. Inside of the toilet was dirty - had brown mark all the way in the back. The sign behind the entry door needs to be wiped down also. It make me feel like the place wasn’t wiped down properly or at all except for the beds.

    We love Hilton but was a bit disappointed by this Doubletree by little things that make a difference that can be fixed. 1st off - Aaron at the front desk was awesome!!!! Very warm, welcoming and hospitable. The 1st floor look was very nice. The beds were nice and comfy. We called for blankets and they came right away - and the last that brought them up was.

    Stayed in April 2025

  • Reviewed: 17 April 2025

    7.0
    Was fine for one night but would not stay again
    • Leisure trip
    • People with friends
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Stains on carpet, bathroom felt dingy and door was not opening/closing smoothly so you almost had to kick it open. For the very high price compared to other better hotels in the area I expected much more. Breakfast wasn't even included!

    Location was good, pool and hot tub were pretty nice.

    Stayed in April 2025

  • Reviewed: 8 March 2025

    7.0
    Beautiful lobby - terrible breakfast from menu
    • Leisure trip
    • Couple
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    We ordered breakfast from the menu. It was the worst breakfast we have ever had. The French toast had no flavor and was served cold with syrup that wasn't Maple syrup. Bland. After ordering, I walked around to check out the buffet offerings and it looked delicious! I should have gotten the buffet breakfast. I asked for a side of pears since it was on the menu and was served two cold, whole pears. One elevator was out of service as well, so it took a while to get to our floor. Check to see if there are conventions staying at the hotel as well. There were at least two and the dining room was very loud will yelling to each other across the room.

    Location. It was close to a fantastic Italian restaurant. Front desk was very friendly and check in was easy.

    Stayed in March 2025

  • Reviewed: 24 February 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was construction going on and it was somewhat confusing finding our way around the facility especially from the parking garage into the hotel. The checkout person was rather unfriendly in her mannerisms. She somehow was unable to give me any kind of receipt since my reservation was made through booking.com. and was very stoic in her responses to my questions. I felt she was simply rude. Made me wonder if another staff member had been present at the time perhaps she'd be careful to be a bit more hospitable to a guest.

    Very convenient location. Free garage parking. Arrival staff was pleasant. Light pub style restaurant was good and convenient.

    Stayed in February 2025

  • Reviewed: 8 February 2025

    8.0
    I'll be back!
    • With a pet
    • Leisure trip
    • Group
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The beds/blankets/pillows were exceptionally comfortable. Best sleep I've had in a very long time.

    Stayed in February 2025

  • Reviewed: 27 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights

    Elevators being serviced, fire alarm went off

    Clean, comfortable rooms

    Stayed in January 2025

  • Reviewed: 20 January 2025

    9.0
    It was good
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn’t provide toothpaste

    N/A

    Stayed in January 2025

  • Reviewed: 5 January 2025

    7.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool an gym hours should be 24 hrs due to the check in /out times and it’s just would make more sense for the price as well

    It’s was clean and had everything I need close by the location and my family was comfortable

    Stayed in November 2024

  • Reviewed: 1 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    no vent in the bathroom

    Really clean room, super friendly staff.

    Stayed in December 2024

  • Reviewed: 9 December 2024

    9.0
    It was a better than average stay
    • Business trip
    • Solo traveller
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The shower. It didn’t drain well and the shower head sucked

    When I asked about a microwave staff delivered one to my room for me to use during my stay

    Stayed in December 2024

  • Reviewed: 7 December 2024

    7.0
    Comfortable despite renovations
    • Leisure trip
    • Solo traveller
    • King Room with Tub - Mobility/Hearing Accessible/Non-Smoking
    • Stayed 1 night

    Front desk needs to understand how we sign up for charging our cars.

    I was able to charge my car!

    Stayed in November 2024

  • Reviewed: 29 November 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Tub - Mobility/Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hot tub was broken. There was no breakfast included for the cost.

    Room was very clean and spacious. Bed was incredibly comfortable and the hotel itself was quiet. You could not hear your neighbor.

    Stayed in November 2024

  • Reviewed: 29 November 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Noise - family with 4 children next door. Families with young kids should be given rooms in another section maybe.

    Stayed in November 2024

  • Reviewed: 6 November 2024

    8.0
    Will stay again. Not paying extra for breakfast!
    • Business trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Breakfast!! Had to ask for dishes. Coffee not hot. Danishes were frozen. Service poor. Food so-so. I would not have paid extra for Breakfast had I known it was going to be poor!

    Check in went good. The cookies were great. Room was comfortable. Facility worked!

    Stayed in November 2024

  • Reviewed: 3 November 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Upon checking in, we were greeted by a front desk staff member who had a notably negative attitude. Her tone was dismissive, and she appeared irritated by my questions, responding in a rude manner. This was the most surprising experience I’ve had at any hotel, especially after traveling from Canada. It’s crucial for front desk staff to remember they are the first impression for guests, and her demeanor left a lasting negative impression. I was genuinely taken aback by the entire interaction.

    Hotel was beautiful, Rooms were very nice, Spacious clean and comfortable.

    Stayed in November 2024

  • Reviewed: 28 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was spacious

    Stayed in September 2024

  • Reviewed: 14 September 2024

    9.0
    comfortable
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    price hiking

    Clean, comfortable, gym.

    Stayed in August 2024

  • Reviewed: 12 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the restaurant and bar

    Stayed in September 2024

Showing 1 – 25

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