Reviews of Best Western Premier Boulder Falls Inn 4 stars

This was an amazing hotel with an excellent staff. Very accomodating. The rooms were impeccably clean and the beds were so comfortable. We loved the Koi pond and gardens. The restaurant was wonderful and breakfast buffet was very good. Dinner was so well presented and the rockfish was a 10. Only dissappointment was the hours of the bar and restaurant. There is no wayTThis to enjoy an evening cocktail past 9 p.m There is little if no other place to go for these options in town either. The bar should be open until at least 10 or 11. This best western premier hotel rivals many other hotels that charge far more than we paid. We will be back if our travels take us to the area again. Thank you to all the Staff!!!!!

The very short hours for dining and bar. Also there was no dining or bar available on Monday night when we arrived. . I believe it is also closed on Sunday. The town has very few options as well and kind of far from other towns.

I was told the price would be 165.00 per night at the front desk ,that was including tax and class reunion discount. I was charged 87 dollars more on my card then what I was quoted at front desk. It is really hard to find out my reservation number to call and check why I was charged more on my card. Ive been getting a run around on the phone.I will not stay there again and tell my friends not to stay there. Very unhappy!!!!

Excellent staff - very friendly and accommodating!

None

The koi pond was very peaceful and gorgeous, and the family loved that we could feed them.

Really convenient, the bed was so comfortable, and the garden was wonderful

N/a

The hotel is situated for conferences/events. It is not convenient to much. We did eat at the hotel restaurant and enjoyed the meal there. The gardens/grounds were lovely and we enjoyed walking around them and sitting by them for a drink. The room was nice.

We had an issue with the AC unit in the 1st room we were given on the 3rd floor not working right and the room being excessively warm. When we called the front desk to complain, she gave us some very bizarre answer about how it works and the sun on that side of the building and it would cool down later (this was after we had turned it down prior to leaving for dinner so it was probably 9pm). At $300+ for the room, that was not an acceptable answer and my husband went down to the desk to complain. She then found us another room on the 1st floor. That room was fine/very nice but that interaction kind of left a bad feeling. Also, the elevators smelled very weird. When we asked about that, she asked if it was kind of a fishy smell, that they had oiled something on the elevator the day before and that is what we were smelling. I've stayed in a fair amount of hotels in my life and never smelled anything quite that like. Luckily that smell WAS only in and around the elevators. We were even more happy to be moved to a room on the 1st floor after that.

Staff was friendly and helpful

Beautiful

This is a very good hotel for the price paid. Which is to say, it isn't perfect but it's way above average for the price. It has a good steakhouse type restaurant on site and a beautiful garden. The staff is above average. I think it's worth the 20 minute detour from the 5 - It's sort of in the middle of nowhere unless you're going to the medical center

Very clean & spacious room. Beautiful grounds.

The most important thing is cleanliness, and I was NOT disappointed. Also we were in town for a family wedding and it was very nice that my grandson and sister were able to come and enjoy the pool with us. If we are in your area again, we will definitely stay with you. We will recommend staying here for sure. Thank you.

Gardens, koi pond. Comfortable beds. Nice updated bathroom. Great restaurant onsite

Nothing

Breakfast was great, staff was fantastic and very attentive! The koi pond and garden were beautiful and unexpected. The cookies at the counter in the evening were an extra bonus!

Nothing was unsatisfactory.