Reviews of The Prussia Hotel - Marriott Bonvoy 3 stars
131 S Gulph Rd, King of Prussia, 19406, United States
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 July 2025 · Stayed in May 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewIt was clean and quiet.
The breakfast wasn’t that great. But I did like that they offered turkey sausage.
Reviewed: 2 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewVery clean and comfortable
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewVery nice and clean hotel. Staff was quick to move us to new room when toilet was not working upon arrival. Great location with the mall across the street and Valley Forge National Park only 10 minutes away.
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewBreakfast was good for the price! room was very clean and comfortable.
The cleaning service person throw out one of our bag of groceries in the trash. I was a total lack of attention!
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe property was clean and well kept Staff was very friendly The room had enough space
I have no complaints
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewI only stayed one night, but found everything clean and functioning. Breakfast had more options than I usually see—appreciated cooked oatmeal instead of pa keys of instant. The reception staff was efficient and friendly.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. … Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewI felt catfished. Not sure what was included in the extensive remodel included but it was essentially the Motel 6
Everything
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewThe person in the room next door that has their tv on loud until 5am in the morning could not sleep
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. … Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewNewly renovated and clean
Strange place for the breakfast dining
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe staff was very professional and provided excellent customer service! All the staff at the front desk was great, but one stood out and that was Roy! He provided exceptional customer and made sure that we were okay in every aspect. His demeanor was friendly and extraordinary. You don’t find good people or service like that anymore! Btw, the hotel cleanliness was immaculate! Breakfast is included with your stay. It’s basic, but it did the job!
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewwhen I check in, the staff can not find my name, so I asked a question. My flight left early in the morning, so I asked them if I.don't check.in can I get a refund, if I can then I can go to airport directly, stay there over night to save money. If I can not get a refund I can stay in the hotel. The staff told me they can cancell on their side, so.I.left. but they didn't respond to booking cancellation email. And I.called the hotel, another staff was very rude, ask me what you want me to do, and I said respond to booking email to canceland he hang up my phone. very bad service,
Hello, I am sorry to hear about your recent experience and understand how upsetting this may be. We ask that you please contact our office at 1-800-528-1238. our hours of operation are from 7 am to 8 pm, Monday - Friday; 7:00 am to 5 pm, Saturday/Sunday Mountain Standard time. Outside of the United States please visit https://www.bestwestern.com/content/best-western/en_US/customer-service/worldwide-reservation-numbers.html to find the number for your local Best Western office. -Trinity
Hello, I am sorry to hear about your recent experience and understand how upsetting this may be. We ask that you please contact our office at 1-800-528-1238. our hours of operation are from 7 am to 8 pm, Monday - Friday; 7:00 am to 5 pm, Sa… Show more
Reviewed: 11 June 2025 · Stayed in April 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewGreat location, close to King of prussia mall and many different restaurants.
I wish the hotel would of had a swimming pool.
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewWasn’t expecting much, pleasantly surprised! Clean room No Carpet which and no funky carpet smell! Excellent bed. Plenty of parking and right off the highway. If you’re just on & off the highway, and don’t care about good coffee, this is a great stop.
The continental breakfast was the usual, but the coffee was So Bad that the second morning we went out. You’re in a maze of malls and highways here, easy to get to some places, but confusing and stressful if you don’t know the roads.
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewLocation
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewClean and comfortable room. Efficient and welcoming service.