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Manager is amazing. The staff is nice and friendly. Cleanliness and the game room)

Stayed in September 2025

The only disadvantage staying in 2nd floor was you have to carry your luggages and walk down stairs, there’s no continuation of the hallways once you’re out in the elevator.

Buffet breakfast was great, the staff were accomodating.

Stayed in August 2025

$20 to park the car. The power went off before we got home from dinner. It did not come back on until 1:50 am.

We liked everything as usual.

Stayed in August 2025

Nothing

Loved location and the rustic - time piece that the hotel exudes. Wonderful people and service was friendly and efficient. Recommend staying here!

Stayed in August 2025

Internet wasn’t too great-

Stayed in August 2025

parking $20 per night, toilets clog easily

breakfast was great, staff friendly and helpful, and property well-maintained

Stayed in August 2025

Bit far away from the centre, no restaurant or bar open

Spacious room, great breakfast.

Stayed in July 2025

Pool was small and shallow

Scenery, layout, quality of room, location

Stayed in August 2025

The pool had no shower next to it, so in the morning it was a bit oily, probably from sun cream used by other guests.

Wonderful breakfast and location. Ample parking.

Stayed in July 2025

Price😘

Everything!

Stayed in August 2025

The water pressure and shower head was horrible.

The location and amenities were great!

Stayed in August 2025

Rooms need a little TLC. The air conditioning was very loud and didn't work well.

Great location, building is nice, staff was pleasant.

Stayed in July 2025

The bed was uncomfortable, they can use a small table in the room. The restaurant was extremely loud.

The place was very clean, friendly staff.

Stayed in July 2025

Everything was perfect. Comfortable bed, very clean room, great game room and pool and convenient location.

Loved everything about this hotel. I would stay here again. It was perfect. My grand kids who also came with us loved the place especially the great pool and the game room. This hotel was definitely luxury and the price was great. Next time I go to Big Bear I plan on staying at this hotel. Would recommend this hotel to anyone in a heartbeat. Loved It.

Stayed in July 2025

Second floor rooms are only accessible via stairs. Rooms toilet didn't flush well.

Location, Clean, A/C. Game room. Friendly staff. Pool and hot tub. Fresh scambled eggs for breakfast

Stayed in July 2025

I wish the bar could be open Sundays too.

The ambiance and location of the hotel were sublime. We also enjoyed the breakfast buffet options very much. The beds were comfortable and the staff were very helpful.

Stayed in July 2025

Some more selections for breakfast eg. salmon slices

Delicious, wholesome breakfasts

Stayed in July 2025

The last night there, the power went out.

We loved the breakfast & aristocratic wildlife decor. We appreciated that breakfast was still made available even though the power went out.

Stayed in June 2025

It had nice artwork in the corridors of the floors, but the featured painting in our room above the fireplace was a deer dressed to look like a person. I would rather have beautiful landscape art pieces in the room.

The location...tucked in the midst of large fir trees and not on a busy main street was wonderfully refreshing, The staff were quite helpful and fun to relate to. The hotel was clearly a high quality facility. It had a well-appointed lobby, a very nice breakfast area...nicer than many restaurants, and the food was excellent...a great variety and well prepared. A breakfast like this could cost more than $40 for two in a nice restaurant and to our pleasant amazement, it was free. The game room had an excellent and high quality pool table, ping pong table, and other games to play and a comfortable environment with nice seating.

Stayed in July 2025

Love it! Second time staying here. I won’t stay anywhere else!

Stayed in June 2025

I didn't like that there was no elevator access to reach the rooms on the second floor. Both my husband and I have bad knees so having to take the stairs to reach our room and carry bags and luggage was inconvenient. The hot tub was dirty with dead flies and bugs and the pool net to clean it was broken. The breakfast offerings were good, but they only offered pork bacon, and no other options, i.e., turkey. We also did not like that the room did not have a microwave.

I liked the location and the staff was very nice. Having breakfast on-site was convenient.

Stayed in June 2025

The air conditioning could use an upgrade. Screen doors on the sliding door to the balcony would be a great addition.

It was quiet and a location close enough to things. But fast enough away to be quiet and tranquil. I also thought for a longer stay, it was better equipped with amenities than other locations.

Stayed in June 2025

Not sure about the words 'chateau' and 'boutique'. Quite a standard hotel really which im sure is really busy in winter with the ski season. Whole place had a smell of cooking oil / fat from the kitchen. No bar or restaurant open (apart from breakfast) which was disappointing after a very long drive. Man at check in was very surly and not welcoming at all, however lady in morning on checkout was much better. It wasn't expensive for one night so suited our needs, but nothing special.

Stayed as part of a 14 day road trip. Price for one night was very good. Plenty of parking and pool looked nice, although we never used it. Gym and games room an added extra. As restaurant wasn't open we got an Uber into town to a fab restaurant called 'Oakdale'. Highly recommended.

Stayed in June 2025

Included breakfast was outstanding and location was great.

Stayed in June 2025