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  5. Reviews of SureStay Plus Hotel by Best Western Plano

Reviews of SureStay Plus Hotel by Best Western Plano 2 stars

640 E Park Blvd, Plano, 75074-5430, United States

#43 of 56 hotels in Plano

Guests' Choice

Review score

Based on 294 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    7.8

  • Facilities

    7.0

  • Staff

    7.8

  • Value for money

    7.3

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 17 July 2025

    7.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Found roach in closet. Shower wasn’t that great.

    It was a quiet hotel. It was ok

    Stayed in July 2025

  • Reviewed: 27 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There is no microwave at the breakfast hall. I have to go my room on the second floor to prepare my oat. You make oat available without microwave to make it. The elevator carpet is dirty and smells The bathtub has stains and the wc

    Stayed in June 2025

  • Reviewed: 10 June 2025

    7.0
    Excellent if you’re looking for something cheap!
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very damp, very old, the bedding smells like chlorine and was uncomfortable for being so old (the sheets were rough), small smoke smell in bathroom

    The complimentary breakfast, the people, even though it was a budget hotel it was fairly fair for the price and clean enough, I would book again for a budget hotel!

    Stayed in June 2025

  • Reviewed: 26 January 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Sofa bed was awful, found food and drink trash inside of it. Better off sleeping on floor than the sofa bed.

    Front desk was friendly. Breakfast was decent. Room was good size.

    Stayed in January 2025

  • Reviewed: 17 December 2024

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The bathtub was dirty

    Good location

    Stayed in December 2024

  • Reviewed: 11 November 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The carpet in the room

    The location

    Stayed in November 2024

  • Reviewed: 11 November 2024

    6.0
    Adequate level of cleanliness other than couch bed. Average motel breakfast. Location was convenient and near to restaur
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Pull out couch bed had dirty linens and the hallway smelled of marijuana. Was told we could only have one blanket because they had run out but later in the evening saw another guest get blankets.

    Convenient location.

    Stayed in October 2024

  • Reviewed: 1 October 2024

    7.0
    Fair
    • Leisure trip
    • Solo traveller
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smelled marijuana in the hallway! The condition of the room was not good enough for the price!

    Appearance was fair. Priced to high for condition.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room with Sofabed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Carpet had rips in it, Put sign out for bed to be made didn't happen at all! Broken down wrecked car in back parking lot, sure didn't impress me at all

    Room was comfortable!

    Stayed in September 2024

  • Reviewed: 7 August 2024

    6.0
    Family vaca to Plano TX
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    I expected it to be like other best westerns and it didn't meet expectations.

    In all honesty the atmosphere is kinda slummy. The location appears to be in a bad part of town we exspierienced alot of sketchy activity the 3 days we stayed there. The management was nice but the housekeeping was slacking. The hottub wasn't working and people from the outside were just coming in to swim. It didn't have a best western feel unfortunately. Also the breakfast staff kept hovering and accusing us of stealing food. Overall I'd give it a 6 out of 10 and that's because the staff were friendly and you could see they were doing the best they could with what they had, they were very hospitable.

    Stayed in August 2024

  • Reviewed: 4 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Very good stay for us.

    Stayed in August 2024

  • Reviewed: 10 June 2024

    8.0
    Convenient to where we were going.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The pull out mattress was all torn and you could feel the metal springs. Had to buy an air mattress.

    Nice staff.

    Stayed in June 2024

  • Reviewed: 26 May 2024

    7.0
    Overall good for a short stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 1 night

    The building could have used some updates. The refrigerator freezer needed defrosting. The bathroom was clean but had chipped shower and needed painting. The lamp shades were stained and the hallway carpet was smelling damp. The pool area could use some upgrades. The hotel did not have the noise from the traffic (great) but there were some strange people wandering around the parking lot. I feel that there was a need to monitor the parking lot after dark.

    The front desk employee was great. She was very friendly and handled everything with a smile. Nice to see.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    6.0
    Meh,
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night

    IMMIGRANTS TALKING ON SPEAKER PHONE EVERYWHERE. RUDE

    It was okay,

    Stayed in May 2024

  • Reviewed: 19 April 2024

    6.0
    Descent on a budget.
    • Business trip
    • Solo traveller
    • King Room with Sofabed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Cigarette smoke odor in room Lobby and lounge needs remodeling in disrepair Lightbulbs burned out in bathroom a lot of broken pieces and plumbing and tub bathroom door doesn’t even shut and lock, window curtains, ripped, elevator, sounds like a jackhammer, vagrants perusing the parking lot, entire abandoned hotel, directly across the street. All the original windows are in the building and are foggy, rusty, and cloudy. Pool and spa or decent, but all original and need updating. They should definitely hire a full-time maintenance man to do simple minor repairs. Entire front desk staff is all Indian students, some friendly, some not.

    Basic

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The condition of the place wasn't quite what the pictures made it out to be. The building looks worn out, but it's just a place to sleep. If you're on vacation you spend most of your time away from the hotel. Thus was not a game changer as I would gladly stay here again.

    The staff. Very friendly and helpful. The location worked for us. It seemed to be close to almost everything we had planned to do. The price was good.

    Stayed in March 2024

  • Reviewed: 4 April 2024

    7.0
    Friendly front desk
    • Leisure trip
    • Solo traveller
    • King Room with Sofabed - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    There are areas in need of improvement to make it a top notch hotel.

    The staff and the breakfast.

    Stayed in March 2024

  • Reviewed: 27 January 2024

    8.0
    It was pretty good.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The location was a little sketchy around it.

    Very nice staff, room was pretty clean, and beds were comfortable.

    Stayed in December 2023

  • Reviewed: 27 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Bath Tub - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was a deposit due at check-in.

    The rooms were spacious and well appointed. Excellent value for the price.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    6.0
    Ok for the price
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    It was mostly clean but not the cleanest. There were rings in the toilet. There was a strong smell of Marijuana in the hallway. It was evident that it was more of a extended stay place and looked like people lived there. The area was not the best and had a lot of homeless hanging out close by.there was also a beeping from the fire alarm/smoke detector in our room that beeped all night.

    It was roomy and had a good breakfast included in the stay. Most of the staff were helpful and kind.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    7.0
    Good stay for that price
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The hotel is old. The hall way carpet is smelly

    Good location, Great price. The bed is comfortable and the bathroom is clean

    Stayed in December 2023

  • Reviewed: 5 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Those staying appear to be homeless, don't feel safe, I would not stay again

    Location, breakfast

    Stayed in October 2023

  • Reviewed: 13 August 2023

    8.0
    Very good
    • Business trip
    • Couple
    • King Room with Sofa Bed and Bath Tub - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Having the room serviced. I filled out the card and both the evening desk person and morning desk person put notes to have the room serviced for fresh towels and making the bed and housekeeping didn’t do it. The last day we were there it was done and the sweet gal at the front desk even checked.

    Location to the area I was working and it was reasonable. Offers breakfast. Front desk people are always nice.

    Stayed in August 2023

  • Reviewed: 28 June 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room with Sofabed - Non-Smoking
    • Stayed 6 nights

    Very comfortable bed, big room for the money.

    Stayed in June 2023

Showing 1 – 25

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