Reviews of Best Western Cocoa Beach - Port Canaveral 3 stars

Thank you for bringing this to our attention. I’m very sorry to hear about your experience and especially regret that you felt your concern was not handled with the appropriate level of care and empathy. No guest should ever encounter pests in their room, and you should have received not only immediate action but also a sincere apology. Please accept mine now. The experience you described is not reflective of the standards we strive to uphold. The vast majority of our guests enjoy clean, comfortable accommodations, friendly service, and a location that allows them to make the most of their time in Cocoa Beach. Our team is committed to providing superior hospitality, and I can assure you we are addressing the issue you encountered to prevent it from reoccurring. I do hope you will consider giving us another opportunity to restore your confidence and show you the level of care and quality our guests have come to expect.

Thank you for bringing this to our attention. I’m very sorry to hear about your experience and especially regret that you felt your concern was not handled with the appropriate level of care and empathy. No guest should ever encounter pests… Show more

Thank you for sharing your feedback with us. I’m glad you enjoyed our location, views, and value, but I’m truly sorry that your stay was impacted by smoke odors on the balcony. While our property is fully non-smoking and decals are placed on balcony doors to remind guests of this policy, the reality is that some travelers unfortunately choose to disregard those rules. I understand how unpleasant this must have been, and I apologize for the discomfort it caused during your visit. Most of our guests find their experience with us to be one of relaxation and enjoyment—welcoming hospitality, clean and comfortable rooms, and easy access to the beach and area attractions. Our team is committed to maintaining a smoke-free environment and to providing a positive stay for every guest. I hope you will consider giving us another opportunity to deliver the kind of experience so many of our visitors enjoy.

Thank you for sharing your feedback with us. I’m glad you enjoyed our location, views, and value, but I’m truly sorry that your stay was impacted by smoke odors on the balcony. While our property is fully non-smoking and decals are placed o… Show more

Thank you for bringing your concerns to our attention. I am very sorry to hear about your experience and the impact it had on your stay. We take HVAC maintenance seriously—our property employs a dedicated HVAC technician, our housekeeping team conducts routine filter rotations, and once a year we remove every unit for a deep cleaning that includes coil service. While it’s disappointing to learn that your impression did not reflect these efforts, I want to reassure you that the typical guest experience at our hotel is one of comfort and cleanliness. We are proud to maintain the “AAA Inspected Clean” designation, which recognizes hotels that pass AAA’s rigorous cleanliness and condition standards, including objective, scientific validation of surface cleanliness during unannounced inspections. Your feedback is appreciated as it helps us ensure our practices continue to deliver the highest standard of care.

Thank you for bringing your concerns to our attention. I am very sorry to hear about your experience and the impact it had on your stay. We take HVAC maintenance seriously—our property employs a dedicated HVAC technician, our housekeeping t… Show more

Thank you for sharing your feedback and for choosing Best Western Cocoa Beach – Port Canaveral. I’m truly sorry to hear that your stay did not meet your expectations. We take great pride in our service and amenities, and I will be sharing your comments with our team as we work to continually improve. I also regret that you did not feel the price reflected the value of your experience. On a positive note, I’m glad you were able to enjoy the beautiful ocean views from our Oceanfront Tower. We appreciate your visit and hope to have the opportunity to welcome you back in the future.- Danielle M.

Thank you for sharing your feedback and for choosing Best Western Cocoa Beach – Port Canaveral. I’m truly sorry to hear that your stay did not meet your expectations. We take great pride in our service and amenities, and I will be sharing y… Show more

Thank you for sharing your feedback with us. I’m glad to hear you enjoyed our convenient location by the beach and the pool areas, as those are highlights that many of our guests value. I am very sorry, however, for the concern you experienced in your guest room. While Florida’s subtropical climate does make it common to encounter Palmetto bugs and other insects in the area, what you described is not the experience we want for our guests. We maintain a strict preventive pest control program with professional services, and I regret that this situation disrupted your stay. I also apologize that the way this was explained to you did not provide the reassurance or clarity you deserved. Our goal is always to provide clean, comfortable accommodations and attentive service. Most of our guests enjoy exactly that — a relaxing, carefree stay steps from the Cocoa Beach Pier — and I am committed to ensuring that every guest has that same experience. Thank you again for bringing this to my attention. Should your travels bring you back to Cocoa Beach, I would welcome the chance to personally assist you and restore your confidence in staying with us.

Thank you for sharing your feedback with us. I’m glad to hear you enjoyed our convenient location by the beach and the pool areas, as those are highlights that many of our guests value. I am very sorry, however, for the concern you experie… Show more