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Reviews of Best Western Plus Marina Gateway Hotel 3 stars

800 Bay Marina Drive, National City, CA 91950, United States

#1 of 7 hotels in National City

Guests' Choice

Review score

Based on 614 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    8.7

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.5

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 5 September 2025

    9.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No continental breakfast

    Everything

    Stayed in September 2025

  • Reviewed: 4 September 2025

    9.0
    Clean comfortable hotel for the whole family on a good budget.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The A/C was needing a cleaning of the filter or something, because it just felt humid all night with it running on the low and high setting.

    It was a short drive to visit the Zoo and it was right next to a nice restaurant with live music Friday and Saturday nights. Good quality coffee machine in the lounge area.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Parking

    Clean and friendly

    Stayed in August 2025

  • Reviewed: 20 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hotel was very nice , clean , staff friendly and helpful. Ours beds and pillows were exceptional.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    9.0
    AMAZING HOTEL
    • Family with young children
    • Queen Room with Two Queen Beds and Balcony - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothening, this hotel is wonderful. I could suggest that people with small children be advised at check-in, that if they are on top floors, children shouldn't be running threw halls or rooms after 9pm.

    This hotel is amazing, quiet most of the time, rooms very clean, more spacious than most hotels. Staff was amazing. Pool and spa fantastic. I got to my room very beautiful, nice view, except one problem a/c wasnt working. Very quickly, they got me a new room and upgraded it for the inconvenience. I COMPLETELY RECOMMEND this hotel. I very stayed there 3 times so far this is my 4th time and I definitely plan on staying more.. Thank you staff, keep rocking!

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Everything was great, except that the coffee machine was broken. They couldn’t fix it and didn’t provide any other drink
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Clean

    Stayed in August 2025

  • Reviewed: 10 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Balcony - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Don’t vacuum the hallway outside rooms before 8.30am please; check and fill up body soap bottles in shower.

    Stayed in August 2025

  • Reviewed: 6 August 2025

    10
    Going to stay here every time I’m in San Diego
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No breakfast

    Everything

    Stayed in August 2025

  • Reviewed: 4 August 2025

    9.0
    Excellent hotel with great amenities and location, slightly affected by external noise
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    Noise from the restaurant across the street until around 22:30–23:00, which may disturb light sleepers, but I guess this is out of the staff control.

    Spacious, modern rooms with ample storage, a superb outdoor pool with a jacuzzi, a gym, a large parking lot, and thoughtful touches like an ice/water station and complimentary morning coffee. Good public transport and dining options are just a 5-minute walk away. Friendly and helpful staff.

    Stayed in July 2025

  • Reviewed: 28 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    WiFi was probably the only thing I had an issue with. Couldn’t watch the apps on tv and my devices.

    I love the location and variety of places to eat near by. The staff were friendly and helpful.

    Stayed in July 2025

  • Reviewed: 27 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No ventilation in bathrooms or fan.

    I like the rooms were clean.

    Stayed in July 2025

  • Reviewed: 25 July 2025

    9.0
    Very pleasant place to stay for three days
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No food order and service

    Friendly staff, super clean facility.

    Stayed in July 2025

  • Reviewed: 16 July 2025

    10
    Beautiful Hotel. Close to restaurants and right off the freeway. Friendly staff
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Very clean, close to restaurants

    Stayed in July 2025

  • Reviewed: 14 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The room smelled not so good, but i guess it's because of the aircon.

    The location is very close to the freeway

    Stayed in July 2025

  • Reviewed: 14 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The price for 1 night can be a bit much, but it is CALI....

    I've been staying at this location for over a year. The location is perfect for when I'm in SD.

    Stayed in July 2025

  • Reviewed: 12 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Very clean facility and friendly staff.

    Stayed in July 2025

  • Reviewed: 8 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Customer service

    Stayed in July 2025

  • Reviewed: 4 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Location and price

    Stayed in June 2025

  • Reviewed: 22 June 2025

    8.0
    Nice overnight stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The meal vouchers were very nice, but it would be helpful to clearly explain that the free breakfast is not at the hotel so visitors can plan accordingly.

    The staff was very friendly and helpful, room was very clean. Beds were comfortable. Great that the hotel is pet friendly!

    Stayed in June 2025

  • Reviewed: 11 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    WiFi and internet connection is weak.

    The location was perfect! The proximity to all the places I had to travel to did not take a long time. I love the fact that I didn’t have to pay for parking. The pool is heated so we got to swim on a gloomy and windy day and it wasn’t freezing. The laundry room was clean and convenient. The interior of the hotel was beautiful.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Convenient location to everything planned

    Stayed in June 2025

  • Reviewed: 7 June 2025

    8.0
    It’s a convinient and comfortable hotel.
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The outdoor spaces could use more upkeep with the cleaning. The back entrance pathway was super sticky and kinda dirty. Seems like some guests come for a weekend of partying, filling the trash cans and leaving their beer cans in the parking lot.

    Location is good and rooms are ample. Friendly and helpful staff.

    Stayed in May 2025

  • Reviewed: 29 May 2025

    9.0
    Nice option in San Diego
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We had a refrigerator in our room that wasn’t working. I have medication that requires refrigeration so we needed a functioning refrigerator. They wouldn’t switch our room or exchange the refrigerator so we had to wait for maintenance to come to our room. He “repaired” it but it never really got cold so this was a source of stress and concern for me during our entire stay. We were celebrating our wedding anniversary during our stay. To “celebrate our stay” the hotel gave us a bag with one granola bar and two bottles of water. 🤣 It was pretty sad.

    Nice location, clean, restaurant within walking distance, live music at venue next door

    Stayed in May 2025

  • Reviewed: 12 May 2025

    8.0
    Comfortable hotel, kind staff, and the location is convenient.
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The 4th floor hallway had an odd smell, like a plumbing and drain issue. Also, the walkway, in the back entrance to parking lot, is very sticky. It needs to be washed down more frequently or something.

    The location is great and the rooms are comfortable. It has some nice touches like the free coffee, water bottle filling stations, and newspaper.

    Stayed in April 2025

Showing 1 – 25

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