Reviews of Best Western Plus Castle Rock 3 stars
595 Genoa Way, Castle Rock, CO 80109, United States
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Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe proximity to the ren faire
The bed wasn't the most comfortable and the price was a little outrageous...this is not a luxury hotel yet that was the price I was charged. I know for a fact that had I stayed the weekend after my actual stay that it would have been $300 LESS. So this makes me rather unhappy.
Thank you, Sara for your feedback in regard to your stay. The pricing for hotel rooms is based on the demand in the area. The more demand the higher the rate. This would be why the rooms would have been higher on the weekend that you stayed and possibly not as high the following weekend. I hope this helps to understand the differences in the rates.
Thank you, Sara for your feedback in regard to your stay. The pricing for hotel rooms is based on the demand in the area. The more demand the higher the rate. This would be why the rooms would have been higher on the weekend that you stayed… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewI loved that there was an indoor pool. It was also close by everything.
The elevation was a little shaky which was scary.
Thank you, Jaramaillo for the wonderful review! We are working on the elevator, but Otis has assured us that it is safe to use. Thank you again for your feedback!
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewGood variety
View
Thank you, for your feedback! We apologize you didn't enjoy the view while staying with us!
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe breakfast and coffee area were quite convenient. Ice machines were available. The room was large and clean.
Had some issues getting the lobby computer and printer to connect to work. The gentleman working front desk had zero knowledge and it would have been helpful for him to be trained on a few features in that area.
Thank you, Kelli, for the great review! We appreciate the feedback and will look into the areas mentioned. We hope to see you again in the future!
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewRoom needs better lighting and more usb ports
Thank you for the recommendations! We are looking on getting more lights for the room and USB plug ins. We hope to see you again in the future!
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewPeople that worked there are very nice!
Gym was clean. Equipment broken (treadmill and elliptical screens didn’t work) They need to get smart TV’s!
Thank you, Mary for the great feedback! We actually are waiting on a technician to come out for the equipment. So that will be fixed soon. We hope to see you again in the future!
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was wonderful! And overall the rooms were clean & nice, I would recommend using this hotel
Thank you, for the great review! We look forward to serving you again in the future!
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewConvenient to where we needed to go.
Highway noise.
Thank you, Denise for the wonderful review! Next time try renting one of our mountains facing rooms to be away from the highway. We hope to see you again in the future!
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewThe breakfast was really great and I liked the different varieties each day.
Can't think of anything...
Thank you for the great feedback!
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewRoom was comfortable. I was given a handicap-accessible room even though I didn't request it.
Breakfast was bland..
Thank you, Eric for taking the time to leave your feedback with us! We apologize you didn't enjoy the breakfast. Hopefully next time you will see improvement on it.
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewThe staff was very friendly and helpful. One of the cleanest hotels we have stayed in. The housekeeping crew does an excellent job. Bed was very comfortable. Great breakfast selection. Close to shopping and restaurants.
Thank you, Angela for the wonderful feedback! Our housekeeping department strives for perfection, and we feel they do an amazing job at it as well! We hope to see you in the future when you're in the area!
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewNA
Thank you for the wonderful review!
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewClean and good location.
Unimpressed with staff
Thank you, Jim for taking the time to leave us a review! We apologize you didn't like the staff, but we are glad you enjoyed the location and cleanliness of the property.
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewlocation
breakfast terrible, carpet dirty
We apologize you didn't have a stellar experience; we aim to give every guest a great stay. We feel this was a one-off experience and hope you will give us a second chance to prove we can do better.
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewVery comfortable beds and the hotel was very clean and quiet. The breakfast was very good and had alot of options. The hotel was close to everything.
There wasn't anything we didn't like about the hotel
Thank you, Loretta for the wonderful review!
Reviewed: 3 April 2025 · Stayed in March 2025
Verified review