Found trash i n room Dirty area around refrigerator Fan in bathroom didn't work Phone in room didn't work Found a towel behind the television stand Water park needs up dated

Location

Stayed in September 2025

I didn’t like that the front tried to promote the more expensive breakfast restaurant ratcheting than explaining the local options. I also didn’t like how musky it smelt but glad the actual room smelt clean. The pool/kid water area was a little sketchy. Looked like there was some mold/rust build up on the ceiling and around the kids area.

I liked the location and the price compared to other hotels.

Stayed in September 2025

The hotel very outdated not well kept up with. The bed was uncomfortable along with the pillows. Also, we are a family of 5, and they did not have rooms to accommodate us. Although they allowed us 5 to be in a room, one of my children decided to sleep on the floor. Luckily, we brought a lot of extra blankets and pillows with us. I asked at the front desk if they had a pull out couch or anything like that, and the front staff quickly cut me off and said no. Smiled and said, "Have a nice stay." With smirk attitude. Most likely, we will stay at a different location close by.

The location is great. Walking distance to many attractions.

Stayed in September 2025

For the price that we paid- there was no dining option. It’s not even close to the restaurants. Breakfats would have been nice

Convenient to the ferry station

Stayed in August 2025

It needs an update ASAP. Although it is likely cleaned often, carpets and other fabrics are so old, they don’t look it. The swimming area also is hopefully cleaned, but the old floor makes it appear that it hasn’t. There were also visible areas where it obviously wasn’t cleaned. It wasn’t a complete dump but was pretty threadbare

Its location is good. Close to the Tesla superchargers and not a far walk to food.

Stayed in August 2025

Our room in the third floor , with a room facing the lake was very dirty, as it seems to be that way most of the time. It is unfortunate because the view is amazing.

The room was nice, remodeled in the last few years. Air conditioning worked great. This is our second time staying here this year. It is a very good value with the Arnold Ferry across the street.

Stayed in August 2025

We didn't dislike anything. The hotel could use an update, but it looked like that might have been in the works.

Simple and decent. The location was perfect and our family really enjoyed the attached kids water park and pool. The rooms were clean and the staff was helpful.

Stayed in August 2025

No microwave or laundry

Location.Beach across the atreet

Stayed in August 2025

The room needs updating badly. The carpet has poorly repaired patches and is very worn. It needs replacing. The trim under the sink is cracked and needs replacing. For the price of this room I was expecting better than what I got.

Location was great!

Stayed in August 2025

Internet did not work the second day. Coffee and food marks on the furniture. Food left in fridge. Tub and shower curtain dirt ring in tub. It was cleaner the first time I stayed here, but definitely wasn’t as clean this time.

Good price and convenient location.

Stayed in August 2025

Our friends accidentally left a card table in the their room, which was the fault of them and us, but we were in the general Mackinaw City area for 3 days and no one notified any of us. We had stayed here before and had complimentary breakfast. We found out they no longer serve breakfast but give coupons for local restaurants.

Location is close to restaurants and Mackinac Island ferry. Clean rooms, comfortable bed.

Stayed in July 2025

The housekeeping staff kept slamming doors while we were trying to relax. The bed was too firm. My entire body aches from sleeping in the bed.

The hotel was clean, and the staff were very helpful 👌

Stayed in August 2025

Outdated, sloppy repairs/upkeep, staff wasn't as helpful as normally would be (didn't say how to get.to room or Waterpark, key stopped working, housekeeping thought we were checking out when we were reserved for 3 nights), didnt tell you the cable box wasn't plugged in so I had to figure out why it wasn't working. Stained towels, no trimming into the bathroom, and kept hurting feet.

Location, access to water park, refrigerator.

Stayed in August 2025

The pillows, they are lumpy.

Location and staff were great. The place could use some updates. The men's bathroom in the lobby was a disaster.

Stayed in August 2025

There was no info about the pools, waterpark, or sauna. We wanted to use the sauna in the morning, and we went to ask the front desk. The desk clerk acted like we should know all of the information we asked about. The SAUNA isn’t open “for the season”. It’s listed an amenity, and it’s a big reason we booked this hotel. The pools don’t open until 10:00, with an 11:00 checkout. 🙄 The water park and indoor pools don’t open until noon. 🙄 The hotel was reasonably clean, the view (across the street and parking lots) of the lake are fairly nice. But if you’re wanting to use the pools or waterpark, know that it’s only an afternoon/evening option. AND ask what “season” the sauna is available before booking if you’re interested in using it. 🙄

Convenient location to Arnold Ferry service. (Across the street) The evening desk staff was very nice.

Stayed in August 2025

No breakfast at the hotel. The pool was hard to find. It was wayyyy on the other side of the building.

The location was great. We could walk to the ferry to go to the Island.

Stayed in July 2025

Lost power, wifi didn’t work

Dog friendly

Stayed in June 2025

The front desk was not adequately staffed at various times of the day. I assume this was due to staffing shortages everywhere

Staff were very friendly and accommodating to a room change for us. We have stayed here many times it’s a good price

Stayed in July 2025

A lot of little things- no contintental breakfast, the toilet paper holder was missing, terrible water pressure, the carpets were super dirty (our baby crawls and her legs and feet were black after crawling on the carpet!) Also the lighting options in the room were not good.

Staff was friendly, easy check in and checkout. They were able to provide a pack n play for our baby. Our older kids loved the "waterpark" and pool even tho the water was gross and murky, could feel hair in my toes on the bottom of the pool.

Stayed in July 2025

The front lady was kind of rude when we checked in. We stayed for three nights and had to ask for more wash clothes and was told they didn’t have enough to give out. There were things in our room that needed fixed.

I liked the location. Our group had two rooms and they were clean.

Stayed in July 2025

The waterpark wasn’t working, only cold water. The pool area is not maintained well.

Close to everything!

Stayed in July 2025

We had to switch rooms. The first one wasn’t clean.

It was cheap. Just needed a place to sleep.

Stayed in July 2025

Air conditioner didn't work. And ice machine didn't work

People were friendly.

Stayed in July 2025

Shower was very low pressure, and only cold water for half our stay (3 of the 4 days), microwave didn’t work, the building was split between another hotel so it was a bit confusing to find the waterpark if you’re looking inside, but there’s also an entrance from the outside.

The location was great! close to restaurants and shops, and the ferry station. parking was pretty decent, waterpark was fun! Room was very clean and put together.

Stayed in July 2025