5321 Central Avenue, Hot Springs, 71913, United States
#21 of 32 hotels in Hot Springs
Guests' ChoiceBased on 2122 hotel reviews
7.4Cleanliness
7.8
Comfort
7.8
Location
8.6
Facilities
7.5
Staff
8.5
Value for money
7.8
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 September 2025
Welsh
United StatesI am not impressed with the breakfast. The hash brown potatoes are just not that good. It is okay, but there is also very little room to get around when it is busy. Everything is within a U-shaped area. I think it would be better if the coffee and juice machine were not right where all the food is. That would clear up a lot of congestion.
My son found out there was food for the fish/turtles behind the counter. That little bonus offering made his and our visit so much better. We took the breakfast out on the patio and the cool morning and the lake view were wonderful.
Stayed in September 2025
Reviewed: 2 September 2025
Joseph
United StatesLocation, view
Stayed in September 2025
Reviewed: 2 September 2025
Jacque
United StatesRestaurant/bar closed
View. Comfy beds
Stayed in September 2025
Reviewed: 1 September 2025
Daniel
United StatesBreakfast was pretty cheap and processed.
The pricing and location is fantastic.
Stayed in August 2025
Reviewed: 25 August 2025
Chris
United StatesMost of the lamps didn’t have bulbs. The lighted mirror in the bathroom stopped working. The Sheetrock joints needed some repair. For the most part it was a comfy stay.
Nice location just on the edge of town. Room was spacious and clean.
Stayed in August 2025
Reviewed: 23 August 2025
Margaret
United StatesOverwhelming smell- sickeningly strong deodorizer type smell. Bothered my asthma lingered in my hair and clothing. Trash left in large bags in hallway in full view during entire stay. In room coffee surface was dirty with spilled coffee and had not been cleaned. Room had a moist feel and floor had visible moisture in the morning- I noticed this in other rooms as well because they had doors propped open.
Location was perfect. Easy parking.
Stayed in August 2025
Reviewed: 22 August 2025
Bianca
AustraliaOutdoor furniture was dates and cushions were stained and old
Room was spacious. Beds were clean and comfortable. Shower was good. Cleaning products provided were great.
Stayed in August 2025
Reviewed: 18 August 2025
Lohan
United StatesCan't think of a thing.
Clean, large room, accommodating, friendly staff, good parking, nice pool, free breakfast.
Stayed in August 2025
Reviewed: 17 August 2025
Marla
United StatesThe water under the dock had plastic bottles and trash in it.
The location was very nice.
Stayed in May 2025
Reviewed: 12 August 2025
Charla
United StatesDirty pool stains on comforter
The view of the lake. The breakfast
Stayed in August 2025
Reviewed: 12 August 2025
Sharon
New ZealandThe breakfast wasn't great, the pool was old and the hotel was overall dated.
Stayed in August 2025
Reviewed: 7 August 2025
Jackelyn
United StatesThe trash cans were overflowing outside main entrance and inside lobby this was a from the time we checked in until mid afternoon the next day. Area right by entrance smelt of pet urine and the parking lot had trash throughout it. The pool needed several repairs and wasn’t very clean. The outside lawn chairs area could be cleaned and updated better. The breakfast wasn’t being replaced when food ran out. Breakfast was available until 9am, but at 8:20am several items weren’t available. Trash was overflowing in the eating area and tables weren’t clean yet they expected guests to eat in the breakfast area.
The room was clean, beds were comfortable, location was great, lake area was pretty, and staff were friendly.
Stayed in August 2025
Reviewed: 6 August 2025
Glenn
United StatesAnything pertaining to a breakfast!
The breakfast, or lack thereof, was a total disappointment! This hotel could have been rated exceptional, but when there if no breakfast items/coffee items (creamer, hot coffee, etc) at 8am, thie hotel should NOT even suggest to patrons that breakfast is available! Total disappointment!!
Stayed in August 2025
Reviewed: 3 August 2025
Zeringue
United StatesKind of dated air conditioner was so loud in our original room that we asked to be moved which the staff did
Great Location and the Staff was extremely helpful
Stayed in July 2025
Reviewed: 1 August 2025
Jennifer
United StatesTrash in the water/little bay in front of hotel.
Nice break from a long road trip
Stayed in May 2025
Reviewed: 28 July 2025
Kimberly
United StatesElevator had issues. Inconvenient bc of knee issues.
Easy access & beautiful lake view. Staff was extremely welcoming & friendly.
Stayed in July 2025
Reviewed: 26 July 2025
Pamela
United Statesquestion the security of the premises, as found outer door unlocked late at night. Door showed signs of being tampered with.
Stayed in July 2025
Reviewed: 21 July 2025
Suzy
United StatesWished it had been a full breakfast as stated. With buffet style but more fresh options
View from room, size of room, and comfort
Stayed in June 2025
Reviewed: 20 July 2025
Lisa
United Statescontinental breakfasts are never great :/ pool could use some updates, several broken tiles pool hours could be more flexible lake beside the deck had lots of trash vending area was not well stocked
nice location welcoming staff clean, comfortable, and spacious rooms affordable price loved the outdoor area, especially the private pergolas
Stayed in July 2025
Reviewed: 13 July 2025
Brenda
United StatesAmenities, free breakfast, room views,
Stayed in May 2025
Reviewed: 10 July 2025
Milagros
United StatesThe bathroom wasn’t very clean the tub was dirty. empty soap bottles.
I love the location and the service.
Stayed in July 2025
Reviewed: 6 July 2025
Christy
United Statesthe property definitely needs an upgrade & deep clean. There was mold on the ceiling, stains & mildew stains on bedding. dirt/trash stuck in corners, the halls smelt musty and literally a poppy-pin was holding the chain on the door that was between our room and the connecting room.
it was on the lake and close to town
Stayed in July 2025
Reviewed: 6 July 2025
Misty
United StatesRoom was not as clean as last time Trash in my ice bucket. Bathroom fan ran all the time
Location
Stayed in July 2025
Reviewed: 30 June 2025
Dena
United StatesWasn’t clean- fridge didn’t work
Nice views
Stayed in June 2025
Davos, Switzerland
Chania Town, Greece
Fiskardo, Greece
Janesville, USA
Antwerp, Belgium
Aso, Japan
Agra, India
Costermano sul Garda, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content