The smell of the hallways and carpets - they seem to be so old, it has that damp smell everyday. Moving to and from the reception office can be a bit of a hassle if you have heavy luggage (just like us with 4 luggage), because you bring the luggage up the "stairs" to the reception to check in or check out, and carry your luggage down again and out of the reception office because the elevator to the rooms is on the other entrance. Room rates are quite expensive considering the state of the hotel. Also, no refrigerator.

I like the location. It's a few minutes walk to Michigan Avenue (shopping area), and to the south of the river (where you can find Macy's, etc.). There's Mcdonald's, Target and Portillo's across the hotel. The nearest subway is a block away - i.e. red line that goes all the way to Chicago north (Howard) and down south to China Town. Many groceries and restaurants nearby. Housekeeping service is as per request. The beddings are generally acceptable and comfortable.

Stayed in August 2025

Should improve the lift area, more lighting should be in the room

Middle of the city

Stayed in July 2025

Limpieza y amplitud

Ubicación

Stayed in August 2025

I

Great area and easy access

Stayed in August 2025

Common areas rather run down

Good location

Stayed in August 2025

The smell no update

Very old and the room smell old

Stayed in August 2025

The room is nice albeit a little vetuste. The aircon a bit clunky and noisy. You can hear walking above, when there are people. Voices did not carry though. The bathroom vanity area is open to the room, thus if the light is on there, the person who'd like to continue sleeping is deranged. Entry to the hotel rooms is via the parking garage, so not very glamorous or well maintained. Overall is was fine though.

The staff was very friendly, the bathroom was clean, the soaps and toilet accessories were much appreciated. The location is fabulous. We wanted to visit blue chicago, which is right around the corner. The restaurant/ bar adjacent is practical, and staff very friendly.

Stayed in August 2025

Access to room through door 2 outside main door, by parking. Didn’t feel safe at times, especially late with drunk guests also accessing same elevator and homeless guy sleeping behind trash bins when I looked out my window. Restaurant staff highlighting ‘tip’ to be added when I simply requested my breakfast be added to my room bill. Finally, moody discount not much! I ended up booking through 3rd party, just cause Moody cut really not much, disappointing.

Free access to hot drinks all day in reception area. Big comfy bed.

Stayed in August 2025

There was no fridge

Location, very large room

Stayed in August 2025

Swimming pool area tired but perfect for us with kids.

Location pretty central with great friendly and super helpful staff.

Stayed in August 2025

Listing said the room could fit 6 adults. We were traveling with 2 adults and our 4 kids. The pull-out couch was a loveseat and was definitely not enough room for 2 people to fit on.

Close to our destinations.

Stayed in August 2025

Parking was a little pricey but convenient as we were on a road trip.

The room was surprisingly spacious for a big city hotel. The pool was clean and the kids loved it.

Stayed in August 2025

It was ok

Location

Stayed in August 2025

Fridge would have been good.

Location was great for walking around the city. Kids loved the pool. Great value for its location. Clean room, friendly staff.

Stayed in August 2025

They don’t top up … coffee everyday …. Plus …. They don’t clean daily out of my 3 days stay and 4 nights

All in the centre…

Stayed in August 2025

Room has a smell to it

Location and comfortable bed. Complimentary juice

Stayed in August 2025

The worlds slowest elevator. We had to walk back outside from the lobby to our room in horrible Chicago humidity--we also had to go this way to the pool.

Beds were comfortable. My kid loved the pool. Staff was very nice and let us sit in the lobby after a late check out with our luggage (and we had tons of luggage).

Stayed in July 2025

Teppich on the floor, because it's not so good to allergies

Location, it's very good. We could walk to every tourist attractionst and nice hotesses team. Free coffee at the reception

Stayed in July 2025

Connection to car park payment only through smartphone - this was a problem with connection. Car park expensive but not as much as some!

Large room, good shower, good bed, great location and reasonable price. Self in out car parking at hotel

Stayed in July 2025

The main bad thing about the room is the shower, which has a strange floor that keeps a lot of water undrained. The coffee machine in the room is slightly strange, but similar to those of other hotels in the city I tried.

The room is huge, and the bed is also big (but somewhat short for me). The room was super clean. The pool is also nice, worth a visit in the summer. For the price, the location is about 10 10-minute walk from the main street, which is great.

Stayed in July 2025

A little outdated

Great front desk staff, pool for my granddaughter, coffee and juice in the morning lobby).

Stayed in July 2025

Coffee maker didn’t work. I called the front desk and they said they would send someone and they didn’t. I was awakened at 7:00 am with a text about a survey!! What??? And then housekeeping came knocking at the door at 7:45!

It was in a very good location.

Stayed in July 2025

I would say that I didn't like the bathroom, a remodeling in that area would be good. And the air conditioning was sometimes not activated for a long time, which was very hot at night

The staff was very nice and helpful, the location was great and the bed was comfortable.

Stayed in July 2025

The location was great close to subway. Breakfast was not the greatest at the hotel it was cold.

Stayed in July 2025